The owner manager is a fine industrious busy guy who made sure everything is perfect. However, there is a part of the hotel which is off limits to guests, this is the common balcony with seating facing the Mt Eiger - this is the one you see in the ad of Hotels.com. I asked the manager, but he made excuses. I guess the real reason is they dont have extra help to clean the area, but then they use it as part of hotel ad campaign.
I understand eco friendliness concern but then the towels are so thin already and beat up, there's not much soap provided either. I tried to ask but did not get any. Well I'm not a difficult person, I can ignore those since hotel rate is in the budget.