We got off to a bad start when our booking for a twin room was confirmed as a double instead (I was travelling with my daughter), and I ended up having to pay extra to sleep on a mattress on the floor. I know they're not the only hotel that seems to consider these two options as interchangeable, but it's a very poor practice and cost them a star.
After that, everything within the hotel was lovely. Our room was very comfortable, the breakfasts were generous with plenty of choice and variety (though they do need to sort out a better coffee machine!) and the food was good, though we preferred the local restaurants.
The staff were always very helpful, especially on the last day when we needed first aid for my daughter who had a nasty fall.
The pool and the beach right in front of the hotel were beautiful. Eating dinner on the terrace watching the sun set was a memorable highlight.
The area itself has a few good eateries, and a handy mini-mart, but precious little else within walking distance, and there didn't seem to be a whole lot else to do without taking the ferry to Koh Samui. However, since we mostly wanted to swim and sunbathe, we had everything we needed.