- Staff needs much more training.
- They tried to force us to move to another hotel of the same company, some blocks away, saying that there was a problem with our room and we lost almost two hours discussing.
- They said it was Orbitz fault and I said I didn't care at all and I wouldn't stay in a different hotel (which, by the way, was cheaper and far from the sea).
- They tried to do the same thing with another couple at the same time.
- Breakfast was regular.
- The cleaning service wasn't good. The room is clean, but the lady forgot many times to replace towels and she also ate some of our chocolates.
- Parking is free, but the capacity is only for 5 cars (out of almost 60 rooms in the hotel).
- Location is good, but not awesome. Next time I'll try Jurerê Internacional.
- Nevertheless, Florianópolis is a very nice city and I intend to go back.
- Since the problem with Luisa Palace is much more related to the staff and management, rather than the structure or location, they can improve, but they have to invest A LOT on training programs for their employees.