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Neptuno Beach Hotel - All Inclusive

4.0 star property
Malevizi beachfront property with private beach, outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptuno Beach Hotel - All Inclusive

Breakfast, lunch, dinner served; Mediterranean cuisine
Terrace/patio
On the beach, sun-loungers, beach umbrellas, beach towels
Lobby sitting area
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Airport transfer
  • Bar
  • Free breakfast
  • Non-smoking
  • Spa
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Free children's club
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Pool bar
  • Room service
  • Spa services
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Fridge
  • Television

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Premium Room, Partial Sea View

Premium Room, Partial Sea View

Premium Room, Partial Sea View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, Partial Ocean View

Superior Room, Partial Ocean View

Superior Room, Partial Ocean View

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
  • 20 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Furnished balcony or patio
Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Free bottled water
Electric kettle
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
  • 20 sq m
  • Golf view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Furnished balcony or patio
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Hairdryer
Free bottled water
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

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About the area

Map
Ammoudara, Heraklio, Heraklion, Malevizi, Crete Island, 71414

What's nearby

  • Ammoudara Beach - 1 min walk
  • Heraklion Town Hall - 6 min drive
  • Koules Fortress - 6 min drive
  • Heraklion Archaeological Museum - 7 min drive
  • Heraklion Port - 7 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 16 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Πετούσης - ‬2 min drive
  • ‪Havana Beach Bar - ‬3 min drive
  • ‪Kasaoulio - ‬3 min drive
  • ‪Το Μιτατο Του Ρουβα - ‬4 min walk
  • ‪Δαφερμος - ‬17 min walk

About this property

Neptuno Beach Hotel - All Inclusive

Putting you within a 10-minute drive of Heraklion Port, Neptuno Beach Hotel - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. Guests in the mood for pampering can indulge in massages, facials and body treatments, and the outdoor pool provides fun for everyone. Main Restaurant serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Other highlights at this all-inclusive property include a free kid's club, a poolside bar and a children's pool. Fellow travellers like the overall property condition.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Languages

English, French, German, Greek, Italian

At a glance

DONE

Hotel size

    • 135 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Beach volleyball
  • Pool table
  • Private beach nearby
  • Access to nearby health club
  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool
  • Spa services

Accessibility

  • Lift

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Dining

Main Restaurant – This restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March to 31 October, EUR 7.00 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Safes in guest rooms can be used for EUR 3 per night

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and debit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Property Registration Number 1030889

Also known as

Neptuno Beach Hotel Malevizi
Neptuno Beach Hotel
Neptuno Beach Malevizi
smartline Neptuno Beach All-inclusive property Malevizi
smartline Neptuno Beach All-inclusive property
smartline Neptuno Beach Malevizi
smartline Neptuno Malevizi
Neptuno Inclusive Inclusive
Smartline Neptuno Beach All Inclusive
Neptuno Beach Hotel - All Inclusive Malevizi
Neptuno Beach Hotel - All Inclusive All-inclusive property

Frequently asked questions

Does Neptuno Beach Hotel - All Inclusive offer free cancellation for a full refund?
Yes, Neptuno Beach Hotel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Neptuno Beach Hotel - All Inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Neptuno Beach Hotel - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Neptuno Beach Hotel - All Inclusive?
Yes, there's free self parking.
Is an airport shuttle service offered by Neptuno Beach Hotel - All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Neptuno Beach Hotel - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Neptuno Beach Hotel - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Enjoy a swim in the outdoor pool or use the all-inclusive property's other amenities, which include spa services and a garden. Neptuno Beach Hotel - All Inclusive also has access to a nearby health club.
Are there restaurants at or near Neptuno Beach Hotel - All Inclusive?
Yes, Main Restaurant offers Mediterranean cuisine.
Does Neptuno Beach Hotel - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Neptuno Beach Hotel - All Inclusive like?
Neptuno Beach Hotel - All Inclusive is located a short 1-minute walk from Ammoudara Beach.

Neptuno Beach Hotel - All Inclusive Reviews

Reviews

8.4

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Robert Stephen, 14-night trip
Verified Expedia guest review

8/10 Very good

Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.
Samantha, 7-night trip
Verified Expedia guest review

10/10 Exceptional

JOHN, 3-night trip
Verified Hotels.com guest review

6/10 Good

Christina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.
12-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The amenities in the add had free wifi, but you had to pay for it. Not impressed at all
Glen, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel
Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food. Hotel is right on the beach. Would stay again!
Joshua, 7-night trip
Verified Hotels.com guest review

6/10 Good

I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.
Ann, 2-night trip
Verified Expedia guest review

4/10 Fair

Rude staff, small resort
This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.
Anthony, 1-night trip
Verified Hotels.com guest review

6/10 Good

The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.
Carlos, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Great food, great location, beach is nice needs more lounge chairs.
Aleksandar, 2-night trip
Verified Hotels.com guest review

8/10 Very good

This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent. Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).
6-night trip
Verified Orbitz guest review

10/10 Exceptional

Brielle, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Last minute stay
We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.
Sarbrindra, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good but not great
We stayed for 4 nights as a family of 3. Staff was friendly. There were nice planned activities throughout the day. Nice sandy beach! Good variety of food, all inclusive meals and drinks. Unfortunately, our toilet was kind of broken or just difficult to flush. The pool closes too early:(
mary, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel room was exceptionally clean and well maintained. The property is right on the beach with a beautiful pool that has ocean views. The all inclusive plan includes budget meals (breakfast was quite good) and a pretty good selection of cocktails. We'r found it to be a great value. Would definitely stay again!
2-night family trip
Verified Expedia guest review

8/10 Very good

Fantastic Staff
Fantastic Staff Can't do enough for you. Rooms Good, Food average, Location fair Value for money yes
Robert, 8-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

good, but not special
comfortable stay, great shower
1-night family trip
Verified Hotels.com guest review

6/10 Good

This property had a nice location near the beach but overall we were not impressed with the rooms, amenities or helpfulness of the staff.
Lisa, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice Overall Stay
The hotel was clean and presentable. The room was very tidy and was located right next to the pool. The night we stayed there was some activies on the pool deck until about 10pm which was pretty loud, but was not that big of a deal. We usually would be out their having fun except we had a long flight and needed the rest. The food and drinks were good as well. Would certainly recommend for future stays.
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

A little touristy
The only issue we had was that there was a terrible sewer like smell coming from the bathroom. Great place for the rate. Eating choices were a bit lacking. Buffet or bust....
Marina, 2-night romance trip
Verified Hotels.com guest review

4/10 Fair

interrogated by staff
It was going well until I was approached by the hotel manager in the middle of reception to ask 'why I was not satisfied with check-in' it felt like interrogation. Looking back, the ground were nice but the food and drink completely inedible - we had to go out to buy our own soft drinks as their cheap unbranded soft drinks tasted like floor cleaner
3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Everything at your doorstep
No need to leave all inclusive means exactly that all food and drinks worth the money
Stephen, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel!
Nothing bad at all to say about this hotel!! A very enjoyable stay! We arrived very late around 1am and the staff had kept us some dinner which was hugely appreciated and a very nice gesture. Pool and beach area both excellent, staff very friendly and polite. The food was of great quality with a lot of different choices. I would 100% stay here again!
Kevin, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel close to the beach, great option
It is a great hotel! The food is excellent, the people at the hotel is so nice and kind, and the price is really convenient.
Liz, 2-night trip
Verified Expedia guest review