2/10 Poor
19 November 2024
2 floors below us completed refurb v noisy !
Sorry we have been coming to this hotel for years and normally have very little issues.
This time wow where do i start. 2 floors below were being. Completely refurbished, ceiling, windows, floors, doors the whole lot. Starting 7.30 - 8am to late afternoon, including a crane outside our window hoisting supplies. Only time work stopped was Sat/Sun.
We were not told of any works, would have booked elsewhere (would not have booked the sister Hotel in the city due to noises there on prev occassion). Hotel offered 25% discount, but thought was an insult. They did not tell us of any planned work and I felt minumum 50% was more appropriate. I have since been ill so still not resolved. Feel like the minimu they should have informed us prior to arrival and prior to us unpacking. Ruined what should have been a celebration of a new life to the world and catching up with family after not being able to travel for 2 years!!!
Keith
Keith, 11-night family trip
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