2/10 Poor
15 Oct 2024
Terrible stay! Owner lives downstairs with aggressive loud barking dogs, bed is hard & uncomfortable, windows have shutters but no curtains and the room on busy road, at night the traffic is loud & bright. we hung towels over windows to block the light but wasn’t effective, tiny shower could barely fit in. We left as air con broken, owner knocking on door early in the morning after finally got to sleep, we advised she should get a technician to come look at the unit asap she told us she had booked one asked us (the guests)! to wait till afternoon for the repair but tech did not arrive then finally owner arrived, put hand under the air & said “it’s workin”. We say it’s not working, only hot air coming! Then she try blame open window for heat! She only then try book tech & was lying about the tech being booked before! She stood in the room and made these calls instead of taking the calls outside/elsewhere, we arged as she would not admit that she was lying then someone behind door was listening in started yelling. Owner was still dismissive so we leave aa we needed sleep refused to offer refund or compensation. Booking agency “Geco” also unhelpful & we found ourselves repeating the same things but not listening. partner started crying so we left the hot/toxic place. After we left we contact Expedia & they attempted to contact the owners & agent for many days after but neither had the decency or professionalism to respond to Expedia! pathetic & unprofessional. Zero stars!!!!!!!!
Luke
Luke, 3-night trip