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JW Marriott Hotel Medan

5.0 star property
Luxury hotel with 3 restaurants, near Grand City Hall

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Photo gallery for JW Marriott Hotel Medan

Outdoor pool
Exterior
Lobby
Executive Room, 1 King Bed
Banquet hall
Escape to JW Marriott Hotel Medan, where luxury meets tranquility. Take a moment to unwind in the garden or indulge in rejuvenating treatments at Spa by JW Marriott Medan. Enjoy international cuisine at one of three restaurants and stay connected with free WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Non-smoking
  • Bar
  • Pool
  • Free parking
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free area shuttle
  • 24-hour health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub

Feel at home (6)

  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Separate bedroom
The current price is €76
includes taxes & fees
5 May - 6 May

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Panoramic Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Room, 2 Single Beds, Non Smoking, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 2 Single Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds, Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
Hairdryer
Bathrobes
  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Separate bedroom
Premium bedding
Hairdryer
  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

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The price is €52
includes taxes & fees
10 May - 11 May
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About the area

Map
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111

What's nearby

  • Grand City Hall - 9 min walk - 0.8 km
  • Tjong A Fie's Mansion - 16 min walk - 1.4 km
  • Medan Mall - 3 min drive - 2.5 km
  • Sun Plaza - 3 min drive - 2.8 km
  • Maimun Palace - 4 min drive - 3.6 km

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 45 min drive
  • Medan Station - 11 min walk
  • Pulu Brayan Station - 13 min drive
  • Bandara Kualanamu Station - 26 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪Executive Lounge - ‬2 min walk
  • ‪Taipan Restaurant - ‬3 min walk
  • ‪Sari Laut Nelayan Restaurant - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Sate Nasional - ‬7 min walk

About this property

JW Marriott Hotel Medan

When visiting Medan, JW Marriott Hotel Medan is a great choice to consider. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Marriott Cafe, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a bar/lounge and a 24-hour health club are other highlights at this luxurious hotel. Fellow travellers say great things about the helpful staff.

Languages

Chinese (Mandarin), Dutch, English, Indonesian, Malay

At a glance

DONE

Hotel size

    • 287 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (10-device limit)
LOCAL_PARKING

Parking

    • Free secured, covered on-site self-parking
    • Covered on-site valet parking (IDR 200000 per day)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Free area shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Free local shuttle

Working away

  • Business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 80
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Closed-captioned TV
  • Visual fire alarm
  • Lever door handles
  • Step-free path to entrance

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (10-device limit)
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Quan Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Marriott Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Jade Chinese Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Prime Steak House – This steakhouse specialises in American cuisine and only serves dinner.
Marriott Gourmet – This coffee shop serves breakfast, lunch, dinner and light fare.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 288000 for adults and IDR 144000 for children
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 484000.0 per night

Parking

  • Covered valet parking costs IDR 200000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Does JW Marriott Hotel Medan offer free cancellation for a full refund?

Yes, JW Marriott Hotel Medan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JW Marriott Hotel Medan?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at JW Marriott Hotel Medan?

Sorry, pets aren't allowed.

Is parking offered on site at JW Marriott Hotel Medan?

Yes, there's free self parking.

Is an airport shuttle service offered by JW Marriott Hotel Medan?

Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.

What are the check-in and check-out times at JW Marriott Hotel Medan?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at JW Marriott Hotel Medan and nearby?

JW Marriott Hotel Medan has a spa and an outdoor pool, as well as a 24-hour health club.

Are there restaurants at or near JW Marriott Hotel Medan?

Yes, there are 3 on-site restaurants, featuring international cuisine.

What's the area around JW Marriott Hotel Medan like?

JW Marriott Hotel Medan is in Kesawan, a short 9-minute walk from Grand City Hall and 16 minutes' walk from Tjong A Fie's Mansion.

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JW Marriott Hotel Medan Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Shopping malls
Breakfast
Room

What guests liked

  • Breakfast was delicious with a good spread and staff offering local dish suggestions. (3 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great place to stay
oguzhan, 1-night trip

10/10 Exceptional

Excellent room and amenities
John Gusti, 2-night trip

10/10 Exceptional

10/10

The food, service, and room were perfect
Andrew, 2-night trip

10/10 Exceptional

Clearly the best hotel in Medan. I was staying here for a week and liked everything about it. Attentative staff, very secure place, good location directly next to mall, wonderful room with big and comfy bed, big bathroom, good Restaurants for a reasonable price, and I appreciated most that cleaning service didnt knock the door before 11.30am. Wonderful!
Pascal, 4-night trip

10/10 Exceptional

Staff were very friendly and helpful. Room had great views with nice products but perhaps a little outdated and in need of modernisation. Had a lovely meal at the Steak restaurant. Had a good vibe and staff very attentive.
Penny, 1-night trip

10/10 Exceptional

Big rooms good service good location clean

Everything was great. We really liked the location close to mall in walk distance which allowed us to grab quick meal or groceries for room. The hotel airport transfers and day trip car booking was superb. Room was big and clean. Staff was friendly. View of city from Room Was epic. Only complain was fridge was not working. There is also bit of issue with shower knobs slightly confusing until you figure out.
Akshay, 3-night trip

10/10 Exceptional

Amazing stay

Amazing
1-night trip

10/10 Exceptional

The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful.
David, 1-night trip

10/10 Exceptional

Good hotel, nice breakfast and friendly staff.
charles, 2-night trip

10/10 Exceptional

Very friendly staffs and helpful
Jocelin, 1-night trip

10/10 Exceptional

The ambience was great. Friendly staff. We ate at the Prime Steakhouse and the Jade Chinese restaurant. The food was delicious and yummy . The breakfast spread was good too. Overall, wonderful time at the Hotel.
Rohaidah Binte, 3-night trip

10/10 Exceptional

Very friendly hotel staff.
1-night trip

10/10 Exceptional

Overall, it was a great experienced 😄👍
Siti, 2-night trip

10/10 Exceptional

It’s clean and the staff very kind and helpful
Maksa, 1-night trip

10/10 Exceptional

I was given a high floor with a very good view of the whole area. Very clean and all amenities are available
Lim, 2-night trip

8/10 Very good

Great get away if you live in Indonesia, but not perfect. The windows are so dirty you can't see the view from the pool or rooms. The tub didn't hold water.
Laura, 1-night trip

10/10 Exceptional

Walls and passages are old and falling apart. Other than that service exceptional, rooms, hygiene = very good
Maurice, 1-night trip

10/10 Exceptional

Excellent !
Pascale, 2-night trip

10/10 Exceptional

It’s worth it to stay in here. Everything is satisfying.
Howe Tseng, 3-night trip

10/10 Exceptional

Best hotel in Medan. We enjoyed our stay so much. The staff was wonderful and the hotel facilities are fantastic - the spa pools are wonderful. We also had the best sleep here out of all the hotels we stayed at in Medan and wished we stayed here more nights.Convenient location with a huge mall just diagonally across the road too. If we ever return to Medan, we will definitely stay here
Yik How, 1-night trip

10/10 Exceptional

Satisfied
Tat Leong, 2-night trip

10/10 Exceptional

nice hotel near a large mall

its a good hotel in close proximity to a large mall (that's a plus). It's tall...29 stories with only three lifts (that we know of) so that can entail waiting. Staff was friendly and helpful.
Jonathan, 3-night trip

10/10 Exceptional

The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try! If we come back to Medan, this will be the definite place we will plan to stay at! Thanks for the great stay!
Katherine, 1-night trip

8/10 Very good

The hotel would have been magnificent in its day; however is now due a little TLC, especially in communal areas, as looking a bit tired. Staff however were exceptional (and pool is one of the best at any hotel I have ever stayed).
Mark, 2-night trip

10/10 Exceptional

Good service
Raymond, 7-night trip