2/10 Poor
18 December 2024
Goodluck with your stay - Won't book again
Room I was given was nothing like I booked. Much smaller room and much smaller bathroom. Went downstairs to ask for the room I booked and was told by Indian desk person that the photos on hotels.com are of many different rooms and I get what I get.
At that point in time I became upset over the rude manner. Then was told I will be moved the next day and asked if that was ok. Said no. Move me now. He spoke to management and without apology was sent upstairs to see another room which had bathroom twice the size and larger room.
Still not as per the photo but bearable.
Lock on door is electronic and doesn't work. I had cleaners walk in while I was in the shower even though I put the sign in the door saying do not disturb. I put a towel behind the door and when I came back out of the shower the towel was moved. Next day I put a chair as well.
Bed is hard. TV has bad channels for English. Shower burns you every few seconds and makes you frozen the rest of the time.
Trimming is falling off door frames and toilet mechanism fell off into the toilet. Dark ladies hair in the towels.
I was woken up every morning at 7am for 3 mornings (my entire stay) by cleaners who station all their equipment including trolleys, towels, garbage bags outside my room.
I spoke to cleaners and was told management tell them to start this early. No carpet in hotel so noise echoes through the whole place.
Lift is ancient. I used the stairs. 121 stairs to the room each time. Can't add photos.
Tommy
Tommy, 3-night trip
Verified Hotels.com guest review
