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Diplomat Hotel & Business Center

4.0 star property
Family-friendly hotel in Yesil District with 2 restaurants and 3 bars/lounges

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Diplomat Hotel & Business Center

Interior detail
Sauna, hot tub, steam room, Turkish bath/hammam, body treatments
2 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor pool
Standard Room, 2 Single Beds, City View

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • Airport transfer
  • Non-smoking
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Rollaway/extra beds available (surcharge)
  • Fridge
  • Private bathroom

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Single Beds, City View

Standard Room, 2 Single Beds, City View

Standard Room, 2 Single Beds, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private hot tub
Air conditioning
  • 112 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Standard Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, City View

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Standard Room, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, hypo-allergenic bedding, minibar, in-room safe

Junior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 58.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite

Senior Suite

Senior Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free rollaway/extra beds
  • 98 sq m
  • Sleeps 2
  • 1 King Bed

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The price is €178
includes taxes & fees
27 Dec - 28 Dec
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About the area

Map
29/1, D. Kunayev Street, Astana, 010000

What's nearby

  • Bayterek Tower - 8 min walk
  • Khan Shatyr - 3 min drive
  • The US Embassy and the Consulate in Kazakhstan - 5 min drive
  • Astana Arena - 6 min drive
  • EXPO 2017 - 7 min drive

Getting around

  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 25 min drive
  • Astana Railway Station - 25 min drive
  • Airport shuttle (surcharge)
  • Train station pickup (surcharge)

Restaurants

  • ‪Marrone Rosso - ‬12 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Coffee Boom - ‬12 min walk
  • ‪Koktem - ‬6 min walk
  • ‪Урумчи Хого - ‬3 min walk

About this property

Diplomat Hotel & Business Center

Enjoy your visit to Astana with a stay at Diplomat Hotel & Business Center. Guests can visit the spa to be pampered with Swedish massages, body wraps or facials, and La Terrazza, one of 2 restaurants, serves international cuisine and is open for breakfast and lunch. Other highlights include 3 bars/lounges, an indoor pool and a poolside bar.

Languages

Chinese (Mandarin), English, French, German, Russian, Turkish

At a glance

Hotel size

  • 77 rooms
  • Arranged over 21 floors

Arriving/Leaving

  • Check-in start time: noon; check-in end time: 9:00 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (13 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site extended parking

Transfers

  • Airport shuttle from 10:00 AM to midnight*
  • Train station pickup*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 2 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Childcare in room (surcharge)

What to do

  • Karaoke
  • Bike rentals nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference centre (721 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Piano
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair-accessible
  • Lift

Room amenities

Be entertained

  • 36-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Egyptian cotton sheets
  • Free rollaway/extra bed

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Bali SPA has 5 treatment rooms. Services include sports massages, Swedish massages, Thai massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

La Terrazza – This buffet restaurant specialises in international cuisine and serves breakfast, brunch and lunch.
El Gaucho – This restaurant specialises in Argentinean cuisine and serves lunch and dinner. Open daily.
DIP Lounge – This rooftop bar specialises in international cuisine and only serves dinner. Open selected days.
Lobby Bar – This lobby lounge specialises in international cuisine and serves breakfast, lunch and dinner. Open 24 hours. Open daily.
Fresh Bar – This bar specialises in Asian cuisine and only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately KZT 2500 per person
  • Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Diplomat Business Center Astana
Hotel Diplomat Business Center
Diplomat Business Center Astana
Diplomat Business Center
Diplomat Hotel Business Center Astana
Diplomat Hotel Business Center
Diplomat & Business Center
Diplomat Hotel Business Center
Diplomat Hotel & Business Center Hotel
Diplomat Hotel & Business Center Astana
Diplomat Hotel & Business Center Hotel Astana

Frequently asked questions

Does Diplomat Hotel & Business Center offer free cancellation for a full refund?
Yes, Diplomat Hotel & Business Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Diplomat Hotel & Business Center?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Diplomat Hotel & Business Center?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Diplomat Hotel & Business Center?
Yes, there's free self and extended parking.
Is an airport shuttle service offered by Diplomat Hotel & Business Center?
Yes, an airport shuttle is available from 10:00 AM to midnight. The charge is KZT 6000 per vehicle one way.
What are the check-in and check-out times at Diplomat Hotel & Business Center?
Check-in start time: noon; check-in end time: 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Diplomat Hotel & Business Center and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Diplomat Hotel & Business Center also has 3 bars and a sauna, as well as a steam room.
Are there restaurants at or near Diplomat Hotel & Business Center?
Yes, there are 2 on-site restaurants, featuring international cuisine.
Does Diplomat Hotel & Business Center have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Diplomat Hotel & Business Center like?
Diplomat Hotel & Business Center is in Yesil District, a short 8-minute walk from Bayterek Tower and 14 minutes' walk from House of Ministries.

Diplomat Hotel & Business Center Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Djoldas, 1-night trip
Verified Expedia guest review

6/10 Good

Night in Nur-Sultan
Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing Nur-Sultan has to offer. This hotel is good value for money, recommendIng this hotel For a short stay
Graham, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice and quiet but I am here at the coronavirus time :)
1-night family trip
Verified Expedia guest review

4/10 Fair

Did like: central location did not like: poor service, access key to the room have to be re-magnetized every day, cleaning is sometimes skipped, conversation in English is very difficult.
InternationalCo, 8-night business trip
Verified Expedia guest review

8/10 Very good

Farid, 4-night business trip
Verified Hotels.com guest review

6/10 Good

They didn’t want to give me a receipt, even though I paid for my stay directly. Also, for some reason, the cleaning lady threw away my toothbrush and razor, and she denied it later.
Alexander, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

4/10 Fair

Great location.
Staff is very helpful and friendly, although not all trained well. Location wonderful. Business center (computer, printer) non-existent. Breakfast okay. Beds good. Building condition tired. Some plumbing issues. Reasonable value for money.
GARY, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Paul, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Tired hotel
After 2 nights, we had to find another hotel due to nasty chemical fumes that drifted around the corridors and entered our room. The staff responded by leaving an air freshener in the bathroom. The hotel refused to give us a refund for the remaining 4 nights!!
Silas, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Very good locations, friendly staff. It's excellent for business trip and for vacations as well.,
Giasiba, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The Diplomat has my seal of approval!
I arrived early morning and for a percentage of my night rate, the room was made available at 6am. Friendly welcome, spacious rooms, excellent location, very fast wifi. I stayed there for a total of one week and had a standard and a junior suite, both very good rooms, but I liked more the standard as it had a better view and the heating system was much better (the suite was a bit too cold in the evenings). Some staff don't speak English which makes it hard even with basic requests like room service - just be patient and repeat the information a few times to make sure they got the order right. when breakfast was at the breakfast room in level 3 it was much better, with full continental and cooked items, but due to low occupancy sometimes they moved breakfast to the bar in ground floor and not all items were available. I wanted to do some tours in Kazakhstan and the travel agency the hotel recommended was great! The local hotels normally offer to help with the registration of foreign guests with the immigration, but they didn't offer me, and I only found out about that later. The immigration does not charge for this service but this hotel does, not really a nice thing to do considering there is no cost for the registration.
Diogo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

A warm and friendly refuge from the snow !
Very convenient for many of the main attractions of Astana. Welcoming staff and excellent food. (I stayed for 3 days half board with extensive buffet breakfast and lunch included). Close to two bus stops for services to all parts of the city and one of the main shopping centres was within easy walking distance. I would also thoroughly recommend the lobby bar with its relaxed atmosphere and talented pianist.
Paul, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Super Hotel
Hotel stuff super. Clean hotel and perfect restaurant
1-night trip
Verified Expedia guest review

8/10 Very good

Halil, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Good hotel in good location
Reasonably priced hotel in central location (near Bayterek tower) with spacious rooms and good service. Good choice of breakfast with made to order omelettes and good restaurants within the hotel. The fitness center and spa is actually a privately operated business located in a building right behind the hotel and to which hotel guests have complimentary access: I found it excellent. Good wifi in the rooms and lobby.
3-night trip
Verified Hotels.com guest review

6/10 Good

Just ok
The room and hotel were fine, but I had a few problems. For one thing, when I checked out I learned that I would be charged an extra 50% for my first night because I had checked in early. I was not told there would be a charge for that during check-in. That was an unpleasant surprise. I had a few other issues as well. The first night the staff called me and woke me up at 1:00 am to say there was some sort of problem. When the guy knocked on me door, he realized they called the wrong person. And on the last night my room filled with thick smoke through the ventilation. I had assumed my room was non-smoking, but perhaps that was never clarified. If all that hadn't happened, it would have been fine. The room was nice, breakfast was decent, and the location is great.
Z, 3-night business trip
Verified Expedia guest review

4/10 Fair

The hotel was being cheap about everything, from what was promised in the booking to towels, to water bottles. Will not stay again.
5-night business trip
Verified Hotels.com guest review

6/10 Good

Very good location, good for business
The hotel is clean and very convenient for business travelers, I would not recommend it for families. Beds are not comfy, the furniture is very simple, but practical.
Verified Expedia guest review

4/10 Fair

VERY BAD SERVICE!!!
The worst experience I ever had in my life! I was proloning the stay everyday for the amount over 100 Eur a day & when I have asked for 1 tea bag to drink hot tea in a room in the evening- the receptionist has told me- it is not possible as we provide it only on the first day of arrival. When I have requested for the invoices & reference i have stayed in the hotel- they told me we do not provide it until I have called the manager to solve it.Moreover, during the morning breakfast, the waiter is pursuing you to ask for the room number when i was eating & did not let me enjoy my breakfast as if it was not paid by ordering the room by expedia.com & instead of solving the issue in a delicate manner, they argue and try to prove the opposite.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Verified Hotels.com guest review

8/10 Very good

A very good hotel in the city centre
My room is decent, clean and surprisingly big. Everything is so far so good.
Verified Expedia guest review

8/10 Very good

Good for business location, good breakfast
I arrived to Astana early in the morning long before the check-in time but had no problem to get in my room with additional pay and had an nice bath and nice sleep before my meeting.
Verified Expedia guest review

6/10 Good

great location
Maintenance is bad, the water is staying in the sink and bath for long, there is some smell as well.
Verified Expedia guest review