This was the second time my family had chosen this hotel for a stay in the Rostock area. The first time we stayed here we had a good experience, but the second time was the exact opposite. The hotel has a new management team and customer service is clearly not a high priority. Everything from the check in to check out had issues. The rooms are small, dated, and dark. Beware, there is also no air conditioning. Instead they give you a fan you can plug into the wall. They don't tell you that they also charge for parking now which was another policy change from the first time we stayed there. We had two small children with us and they decided to give us room over their conference center. On the weekend, they had a wedding that went until 2am! The noise was unbearable. During the week, business people were constantly making noise. The noise between the rooms is also very loud due to the thin walls. I would avoid this hotel and recommend travelers choose one of the newer hotels closer to the Rostock Zentrum (Center of town).