San Diego, CA (SAN-San Diego Intl.) - 12 min drive
San Diego, CA (MYF-Montgomery Field) - 14 min drive
San Diego, CA (SEE-Gillespie Field) - 25 min drive
Carlsbad, CA (CLD-McClellan-Palomar) - 35 min drive
Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.) - 37 min drive
Old Town Transit Center - 8 min walk
San Diego Santa Fe Depot - 12 min drive
San Diego Coaster Sorrento Valley Station - 13 min drive
Morena - Linda Vista Station - 20 min walk
Washington Street Station - 24 min walk
Free airport shuttle
Free train station pickup
Free train station drop-off
Free cruise terminal shuttle
Restaurants
Fiesta de Reyes - 5 min walk
Cafe Coyote - 3 min walk
Old Town Kitchen - 2 min walk
Casa de Reyes Restaurant - 5 min walk
Casa Guadalajara - 8 min walk
About this property
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Hotel Old Town is just 3.9 mi (6.3 km) from the airport and offers a free shuttle during limited hours. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Old Town Tequila Factory, which serves Mexican cuisine and is open for breakfast, lunch and dinner. A fitness centre and a bar/lounge are other highlights. Fellow travellers love the helpful staff and location.
Languages
English, Spanish
At a glance
Hotel size
197 rooms
Arriving/Leaving
Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Check-out time is 11 AM
Contactless check-out
Special check-in instructions
This property offers transfers from the cruise terminal, airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
On-site self-parking (USD 15 per day; includes in/out privileges)
Wheelchair-accessible parking on site
Transfers
Free airport shuttle from 6:30 AM to 10:00 PM*
Free train station shuttle from 6:30 AM to 10:00 PM*
Free cruise terminal shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–9:30 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
Barbecue grills
Room service (limited hours)
Travelling with children
Children stay for free (see details)
Children's menu
What to do
Discount at nearby fitness centre
Golfing nearby
Sailing nearby
Surfing/body boarding nearby
Working away
Business centre
Meeting rooms
Computer station
Conference space (3003 square feet)
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
8 buildings/towers
ATM/banking
Safe-deposit box at front desk
Fireplace in reception
Fitness centre
An outdoor pool
Banquet hall
Outdoor furniture
Accessibility
Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible airport shuttle
Accessible train station shuttle
Pool hoist on site
Room amenities
Be entertained
40-inch flat-screen TV
Films for purchase
Home comfort
Air conditioning
Ceiling fan
Coffee/tea maker
Iron/ironing board
Sleep well
Turndown service
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Free local calls
Desk chair
Food and drink
Mini fridge
Microwave
More
Weekly housekeeping
In-room safe
Connecting/adjoining rooms available
Access via exterior corridors
Guidebooks/recommendations
Local maps
Special features
Dining
Old Town Tequila Factory – This restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 12.95 for adults and USD 8.95 for children
Children & extra beds
Rollaway beds are available for USD 10.0 per day
Parking
Self-parking costs USD 15 per day with in/out privileges
Policies
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Old Town
Best Western Plus Hacienda
Best Western Hacienda Hotel Old Town San Diego
Plus Hacienda Old Town Diego
Best Western Plus Hacienda Hotel Old Town Hotel
Best Western Plus Hacienda Hotel Old Town San Diego
Best Western Plus Hacienda Hotel Old Town Hotel San Diego
Frequently asked questions
Is there a pool at Best Western Plus Hacienda Hotel Old Town?
Yes, there's an outdoor pool.
Are pets allowed at Best Western Plus Hacienda Hotel Old Town?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Plus Hacienda Hotel Old Town?
Yes. Self-parking costs USD 15 per day.
Is an airport shuttle service offered by Best Western Plus Hacienda Hotel Old Town?
Yes, a free airport shuttle is available from 6:30 AM to 10:00 PM.
What are the check-in and check-out times at Best Western Plus Hacienda Hotel Old Town?
Check-in start time: 4:00 PM; check-in end time: 2:00 AM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Best Western Plus Hacienda Hotel Old Town and nearby?
Have fun with nearby activities such as sailing and body boarding, and practise your swing on the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness centre.
Are there restaurants at or near Best Western Plus Hacienda Hotel Old Town?
Yes, Old Town Tequila Factory offers al fresco dining and Mexican cuisine.
What's the area around Best Western Plus Hacienda Hotel Old Town like?
Best Western Plus Hacienda Hotel Old Town is a short 8-minute walk from Old Town Transit Center and 8 minutes' walk from Old Town San Diego State Park. Travellers say that the area is walkable and good for shopping.
Best Western Plus Hacienda Hotel Old Town Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
28 January 2025
Roxanne
Roxanne, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 January 2025
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 January 2025
Carmen
Carmen, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
22 January 2025
Amazing view.
Angelica
Angelica, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
21 January 2025
Great stay!
Friendly and helpful staff. Roomy room. Does need second trash can in room.
joan
joan, 1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
21 January 2025
Stay elsewhere
Exhausting. Terrible room next to elevator and housekeeping which banged doors and rolled constantly by the door. Paper thin walls. Children jumping on beds above. Broken and worn beds/shower and toilet. Will never stay here again- but if you find yourself stuck here, do not agree to be in the 600 building. Far from everything, loud, old, and hundreds of stairs. Not an exaggeration.
Jennifer
Jennifer, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 January 2025
it was perfect - thank you!
Christopher
Christopher, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 January 2025
Winston
Winston, 2-night trip
Verified Hotels.com guest review
6/10 Good
20 January 2025
Check in was a joke. We messaged the hotel and asked for early check in. We had an event at 5 and asked for 2 o’clock check in. Not only did I never get a response our room wasn’t ready until 5. Making us late for our event.
Jennifer
Jennifer, 1-night trip
Verified Hotels.com guest review
8/10 Very good
20 January 2025
Sandra
Sandra, 1-night trip
Verified Hotels.com guest review
6/10 Good
20 January 2025
We primarily stayed here to capitalize on the free shuttle to the airport. It was a one night stay for an early flight. The shuttle was out of service the night we arrived due to malfunctioning headlights, but they assured us it would be working by the first shuttle of the morning (6:30am). It wasn’t, but the poor shuttle driver wasn’t to blame. The desk staff never should have made such a promise.
Also the property is super sprawling with tons of stairs (which is fine, but important to know) and very old and in a but of a sorry state ( imagine touch up paint that’s not the same color as the wall it’s on).
All things considered, it seemed fairly clean and we were there barely 12 hours, but it’s not an 8.7 or whatever the current standings indicate.
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
19 January 2025
Kay
Kay, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
19 January 2025
Great location
Get location! If you’re looking to explore Old Town San Diego this is your hotel. Staff was friendly and the rooms were clean.
Erin
Erin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 January 2025
Great place to stay for this area
Only spent one night here but I have no complaints. Room was bigger than I expected. Love the look of the place, it's not generic and fits in with the theme of the area. Can't think of a better place to stay if you want to conveniently visit this area of town. Definitely have a meal at the Casa de Reyes in Old Town.
Daniel
Daniel, 1-night family trip
Verified Hotels.com guest review
6/10 Good
19 January 2025
The person who checked me in was very unfriendly.
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 January 2025
Jacob
Jacob, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
17 January 2025
Martin
Martin, 1-night trip
Verified Hotels.com guest review
8/10 Very good
17 January 2025
It is a great hotel. The only issue was that the bath tub was clogged
Martin
Martin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 January 2025
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 January 2025
We were very satisfied with our stay. Our second time here and will consider it again.