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The Sian Kaan at Grand Tulum

4.5 star property
Adults-only beachfront hotel with spa, near Akumal Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Sian Kaan at Grand Tulum

Sian Kaan Junior Suite | Outdoor pool
Reception
Coffee shop
On the beach, scuba diving
Minibar, in-room safe, bed sheets

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • On the beach
  • 12 restaurants and 11 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Outdoor tennis court
  • Fitness centre
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour front desk
  • Air conditioning
  • Garden
Feel at home
  • Television
  • Garden
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
  • Dressing gowns

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Sian Kaan Ocean Terrace with Jacuzzi

Minibar, in-room safe, bed sheets

Sian Kaan Ocean Terrace with Jacuzzi

Highlights

Terrace
Air conditioning
Flat-screen TV
Pillow menu
Shower/bath combination
Bathrobes
Private bathroom
Jetted bath
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Ocean

Minibar, in-room safe, bed sheets

Sian Kaan Ocean

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Private bathroom
Bathrobes
Coffee/tea maker
Free bottled water
Minibar
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Minibar, in-room safe, bed sheets

Sian Kaan Master Suite

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Private bathroom
Bathrobes
Coffee/tea maker
Free bottled water
Minibar
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Junior Suite

Minibar, in-room safe, bed sheets

Sian Kaan Junior Suite

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Private bathroom
Bathrobes
Coffee/tea maker
Free bottled water
Minibar
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Pool

Minibar, in-room safe, bed sheets

Sian Kaan Pool

Highlights

Air conditioning
Flat-screen TV
Pillow menu
Private bathroom
Bathrobes
Coffee/tea maker
Free bottled water
Minibar
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

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Terrace/patio

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Pool
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Spa
Airport transfer
8.6 out of 10, Excellent, (1049)
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About the area

Map
Carretera Chetumal - Puerto JuA¡rez Km, 252,, Akumal, ROO, 77780

What's nearby

  • Riviera Maya Golf Club - 4 min drive - 3.6 km
  • Aktun Chen - 4 min drive - 3.6 km
  • Akumal Ecological Center - 5 min drive - 4.1 km
  • Akumal Beach - 5 min drive - 4.0 km
  • Half Moon Bay - 15 min drive - 5.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 64 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 73 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 27.3 miles/43.9 km

Restaurants

  • ‪Restaurant Kukulkan - ‬8 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬9 min drive
  • ‪Piscis snack bar - ‬9 min drive
  • ‪Los Corales - ‬9 min drive

About this property

The Sian Kaan at Grand Tulum

With access to on-site scuba-diving, The Sian Kaan at Grand Tulum is a great choice for your beach stay in Akumal. 3 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in spa services at the spa. Dining choices include 12 restaurants, and the 11 bars/lounges are great places to grab a cold drink. Other highlights at this luxurious hotel include a fitness centre, an outdoor tennis court and a garden.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkelling

Land activities

Cycling

Languages

English, Spanish

At a glance

Hotel size

  • 76 rooms

Arriving/Leaving

  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 21

Children

  • No cots (infant beds)

Parking

  • Free on-site valet parking

Other information

  • Caters to adults only

Property amenities

Food and drink

  • 12 restaurants
  • 11 bars/lounges
  • Coffee shop
  • 24-hour room service

What to do

  • On the beach
  • Scuba diving

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike hire

Facilities

  • 1 building/tower
  • Built in 2017
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • 3 outdoor pools
  • Full-service spa
  • Outdoor tennis court

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Pillow menu
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Fees & policies

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property accepts credit cards.

Also known as

The Sian Kaan At Tulum Akumal
The Sian Kaan at Grand Tulum Hotel
The Sian Kaan at Grand Tulum Akumal
The Sian Kaan at Grand Tulum Hotel Akumal
The Sian Kaan at Grand Tulum All Inclusive Adults Only

Frequently asked questions

Is there a pool at The Sian Kaan at Grand Tulum?
Yes, there are 3 outdoor pools.
Is parking offered on site at The Sian Kaan at Grand Tulum?
Yes, there's free valet parking.
What is there to do at The Sian Kaan at Grand Tulum and nearby?
Have fun with on-site activities such as scuba-diving, and improve your game on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. The Sian Kaan at Grand Tulum also has 11 bars and a fitness centre, as well as spa services and a garden.
Are there restaurants at or near The Sian Kaan at Grand Tulum?
Yes, there are 12 on-site restaurants.

The Sian Kaan at Grand Tulum Reviews

Reviews

7.2

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Fair

They make you wear an ugly plastic wrist band, give you a hard time about leaving the property and if you cut off the ugly wrist band you’re charged $100. Also the food was terrible. I felt Like I was in a high class prision at the rate of $500 a night. Never Again.
2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

4/10 Fair

Been here a few times. Seems like the change in owner has most employees on edge. Some were amazing like Fernando and Runelio(sp?), but others like Perla in the sian kaan lounge and a waiter in white box were snobby and needed an attitude change. Electricity and water would go out. White box food was horrible. Hopefully when growing pains are over it will be great again. On a good note...Location is amazing, snorkling right off the beach is nice!
2-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Sian Kaan the best!
Wonderful time! Right by the water. Though the area has much seaweed right now, Oasis Tulum does a great job daily cleaning it up. Fantastic food!Great service! Rose petals on the bed and champaign provided on our anniversary night. We highly recommend this resort. Our 11th trip to Mexico resorts!
Kathy, 9-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Best resort I've stayed at so far in the area
They made my girl's birthday really special
Jose, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

The setting was gorgeous the room was very nice loved the tub and private cabana that was right on the beach. A bit disappointed with some of the dining options the food was tasty but the wait staff seemed a bit stretched at times. We waited quite a while for most of the entree’s we ordered. Other couples around us just left midway through the dinner so it wasn’t just us. We also did not meet our butler until the last day we stayed at the resort. The bar was excellent the beach was well maintained. In the future they should offer more times to snorkel in the afternoon. We would definitely stay there again.
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

THEY SHOULD ADD MORE WAITRESSES TO THE RESTAURANTS
NO, 4-night romance trip
Verified Expedia guest review

6/10 Good

The butler service was non existant It was an issue getting the room we booked Very far from the airport No activities No variety in food choices
4-night romance trip
Verified Expedia guest review

6/10 Good

Property was not as advertised, they talk about haveing a butler to make your dinner reservations and other plans was there 6 days never even met the butler, advertise tennis available but whenever asked about it was told they didn’t know if had the equipment would let us know but never did after several inquiries. Also it is anything but gourmet dining 2 of the three restaurants on adults side of resort are good but the white box is awlful as in most places there food comes out warm or cold it’s advertised as gastropub but it’s a tapas place also worse service of any of the restaurants also hard to believe that the Mexican restaurant had pretty horrible food too but at least the people that worked there were really pleasant. Also air conditioning in rooms were not cold and when complained they st offer to send someone to look and give you explanation that controls are reversed where as putting warmer will make it cooler but only helped a little with room temperature What made it a pleasant stay was how nice and helpfully almost all the service staff was from bartenders on beach to restaurant staffs also was nice to rent a smart car and all you have to do is pay the insurance
5-night romance trip
Verified Expedia guest review

8/10 Very good

The oceanfront terrace rooms are AMAZING: lounging on a Bali bed 30 feet away from the gently lapping waves, and soak in a sunken jacuzzi in your room while looking out at those waves! Really dreamy. You do sacrifice a bit of privacy for that - people walking by on the beach right beyond your patio - but it's the adults-only section of beach and was very mellow. (DON'T go for an ocean-view no-terrace room -- great views but windows don't open so rooms smell of mold! And the rooms with jacuzzis on the terraces face the pool with the ocean much more distantly in the background, not the same experience at all.) Staff was great, very kind and patient. Buffet food was decent enough, and there was always lots of fresh salad and fruit, and a wide variety of Mexican and American type hot food. The guacamole and ceviche were amazing! Their paella-style dish wasn't bad. They had good tamales several times. But there were standard things I love in Mexico which weren't available, like fresh coconuts, freshly-squeezed juices, and corn tortillas, and I got really tired of the food by week's end. The reservation-only restaurants were just so-so -- very fancy in presentation, but tiny portions and nothing that tasted as good as it looked. Alcohol was terrible except in the fancy bar if you insisted. All in all, I absolutely loved this place for its setting and its proximity to many cenotes and to Tulum, and would return if I got the same discounted rate again ($175/nt on Orbitz)
5-night trip
Verified Orbitz guest review

10/10 Exceptional

I’m not sure why people would leave those bad reviews .. this place was very pleasant and staff and servers was very kind and helpful. Little things here and there that needed some attention but fixed when asked. Will definitely be returning to place thank you
3-night romance trip
Verified Expedia guest review

2/10 Poor

Beach was beautiful,,. Everything ekes was absolutely terrible
7-night trip
Verified Expedia guest review

6/10 Good

1. The drive time from Airport to the hotel is 1 hour and 15 mins. 2. The Hotel is surrounded with many trees, beautiful palm trees, and flowers. The atmosphere is the one of the best if you like lush green trees very quiet, calm and tranquil this hotel is the one. I would rate the atmosphere 5 stars 3. Some of the rooms have no balcony, so there is a huge window but it does not open so you don't get to enjoy the ocean wind while in the room. 3.5 stars 4. Rooms are comparable to other hotels and nothing to rave about. 3.5 Stars 5. Food at the the restaurants sub par. The buffet had less variety compared to other hotels. The Restaurants you have to make reservations also was nothing to rave about. Actually I would rate the food 3 compared to other hotels. 6. Customer service nothing above and beyond compared to other hotels. 3.0 stars I have had 5 star service from other hotels. 7. There is snorkeling, kayaking, bike rental for free. Snorkeling and kayaking is free for 1 hour only. You need to leave your I.D with them. 8. Beautiful beach with soft sand. 5 stars
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Elinore, 4-night trip
Verified Hotels.com guest review

8/10 Very good

The seclusion location was good staff was great. The food was not good for the type of resorts it was the buffet and the hippi chic was great but the nicer looking restaurant were just Ok, I would pay to eat at them.
7-night trip
Verified Expedia guest review

2/10 Poor

We tried to leave hours after arriving. I’ve never experienced such poor service or rooms in such condition. No hot water, broken safes in three rooms, the bell boy even made us carry our own luggage. Absolutely zero service at this all inclusive. One bartender told me to “get my own” drink. My boyfriend thought I just have misunderstood so he went to ask again. No, he told him the same thing. We asked to check out and for a refund multiple times, though expedia has really been managing this incredibly slowly and with no follow ups. They kept trying to get us to sign waivers so we could leave, which we would not do. Eventually we moved resorts but had lost half of our vacation to this mess. It is not a luxury hotel whatsoever. We moved to Secrets Capri - it cost half as much and was probably ten times better. Do not stay here. By the way, we confronted management continuously and they told us they had no power to manage the situation. They just offered pathetic “we don’t know what to do” explanations repeatedly.
2-night romance trip
Verified Expedia guest review

6/10 Good

Food was the worst selection and quality of many ive been to. No entertainment. Except for the ocean everything else was ho hum.
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Orbitz guest review

2/10 Poor

Will never come back not what they advertise on line
5-night trip
Verified Travelocity guest review

8/10 Very good

Great hotel, but low season caused some issues
The hotel is gorgeous. However, it was low season and, as such, the hotel seemed to be on a skeleton crew. This wasn’t an issue for the most part, but the largest issue this caused is that the restaurants (at which you had to make a reservation) didn’t have enough waiters or cooks to get the meals out in a timely manner. This did cause my group some headaches and did “cloud” our trip. All in all, this is a beautiful place that I would recommend, but I would certainly want to see their bar and restaurant be staffed appropriately for the amount of guests and diners that are present in the hotel at any time.
Michael, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

If you are driving to the resort beware that some websites call the hotel the Grand Tulum (omitting the Oasis) so you may pass the hotel when you see the signs for the Grand Oasis Tulum. It is about a 75 minute drive from the airport on highway 307. Location: The resort is right on the beach. Grounds are very well maintained and clean. Atmosphere:They call this the Calm Resort and it is. No loud music playing everywhere, just some gentle background music at the pools and just ocean sounds at the beach. Most people who were there during our visit also seemed to appreciate the calm vibe and just enjoyed to quietness (not a party place). Room: We had a ground floor ocean view room with patio. Fabulous room, literally 15 feet from the ocean. Could hear the ocean all the time. Food: There is good food here, but it is inconsistent and difficult to know from one item to another which will be good and what wont. Sea Bass at one place will be great and salmon at another will be overcooked (they share the same kitchen). The burger at the White Box was consistently delicious but the fries were always soggy. Surprisingly the buffet became our favorite place toward the end due to them rotating the menu and we could supervise the cooking of somethings. Also meals were far quicker at the buffet. Beach/pool: The beach was the highlight for us. They do a good job of cleaning up the sea grass that invades daily and are far ahead of the neighboring resorts in keeping the beach clean.
Tommy, 7-night trip
Verified Orbitz guest review

8/10 Very good

Nice place, took a day to get used to rules
craig, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

EXCELENTE PARA PAREJAS QUE GUSTAN DE LA TRANQUILIDAD Y naturaleza
3-night trip
Verified Expedia guest review

4/10 Fair

Cuando llegue Expedia no mando mi reservación aún que ya la había cobrado a mi tarjeta dos semanas antes La atención en el hotel buena, el jacussi en la habitación muy biejo y sucio, la habitación de buen tamaño y bien decorada Amenidades correctas, la coctelería muy mala las bebidas alcoholicas buenas, tequila,ron gin ok El vino de la casa muy malo el tinto el blanco regular La comida buena el restaurante muy agradable La playa con muchas piedras difícil ingresar al agua En general regular
Martin, 2-night trip
Verified Expedia guest review

6/10 Good

Buen servicio, mala comida
La playa del hotel es buena, la comida es mala en general, el personal es muy amable y el piso de las habitaciones es pegajoso y resbaloso. Recomendable Solo por su precio accesible.
Carlos, 3-night trip
Verified Expedia guest review