Thank you for the stay! Overall everything was good, I think I might be back. Here’s my list of pros and cons:
Pros:
- location was great, very central but still quiet mostly
- Loved having slippers and a robe
- Loved that it was very clean and their daily housecleaning was high quality
- Loved the light decor and having Netflix
- Breakfast was good and the service there was lovely, felt really welcomed
- Business lounge was a nice perk for business travel, as the room is small I spent quite a bit of time there
- As a solo female business traveller, I felt safe
Cons:
- Service was surprisingly bad. I messaged them 4 times during the week before my arrival, no reply. Finally got one reply in Hebrew. As this was my first interaction with them, I felt nervous about arriving. Also thought about changing hotels before because of their unresponsiveness. The person checking me in was nice. When I was checking out, there was no more in the reception for 15 min.
Small things, won’t prevent me from coming back but would hope they would focus on these:
- Pillows were horrible, so soft that your head goes right through
- Only one usb that didn’t work, fridge didn’t work
- Lights operated by touch but the touchpad is bright blue, even when all lights are off. You can’t get the room dark at all.
- No hooks in the room for a coat or anything etc
- Business lounge could open earlier. 10 am is a bit late. I understand they don’t want people to go there instead of breakfast but the