4/10 Fair
27 January 2025
Not cleaned... or not cleaned well
Customer service was great. They allowed us to leave luggage prior to check in. The allowed us to leave luggage after checkout. The location was good being 2 blocks from public access to the beach. Also walking distance from fast food and sit down restaurants as well as a grocery store.
The low stars for this review revolve directly around sanitation. The floors hadn't been cleaned and were sticky. The room smells of smoke (even though it was supposed to be a non-smoking room). When we turned on a lamp near the bed there was a distinct weed smell (like an oil) on the knob. There was mold growing in the bathroom. We found a live adult cockroach and killed it. There was sand on the covers when we first went into the room. There was only a single towel and a single pillow when we first got into the room. 1 of the 2 available wall outlets was broken. I have pictures of everything if needed.
Verified traveller
1-night family trip
Verified Hotels.com guest review