Destination
Guests
All properties in Yuchi, Taiwan

The Wen Wan Resort Sun Moon Lake

Mountain hotel with spa, near Sun Moon Lake

  • Free WiFi
From
€383

Image gallery

  • View from Hotel
  • View from Hotel
  • Infinity Pool
  • Infinity Pool
  • View from Hotel
View from Hotel. Image 1 of 69.
1 / 69View from Hotel
7.4.Good.
  • We stayed at the room on the 7th floor the lake views were amazing highly recommended. We…

    Feb 16, 2021

  • I can understand that vacation resorts and hotels in Taiwan don't get too many western…

    Feb 5, 2021

See all 181 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 92 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Hot springs

For families

  • Children's pool
  • Refrigerator
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Television

What’s around

  • Sun Moon Lake - 8 min walk
  • Shueishe Pier - 8 min walk
  • Meihe Garden - 6 min walk
  • Shueishe Visitors Center - 10 min walk
  • Longfeng Temple - 17 min walk
  • Sun Fog Port - 18 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Executive Quadruple Room, Partial Lake View, Corner
  • Deluxe Double Room, 1 King Bed, Lake View, Lakeside
  • Deluxe Twin Room, 2 Twin Beds, Lake View, Lakeside
  • Standard Suite

Location

  • Sun Moon Lake - 8 min walk
  • Shueishe Pier - 8 min walk
  • Meihe Garden - 6 min walk

What’s around

Landmarks

  • Sun Moon Lake - 8 min walk
  • Shueishe Pier - 8 min walk
  • Meihe Garden - 6 min walk
  • Shueishe Visitors Center - 10 min walk
  • Longfeng Temple - 17 min walk
  • Sun Fog Port - 18 min walk
  • Shuishebayandi Park - 21 min walk
  • Shuishe Dam - 23 min walk
  • Tea Research and Extension Station - 34 min walk
  • Sun Moon Lake Weather Station - 43 min walk
  • Sun Moon Lake Wen Wu Temple - 2.4 mi / 3.8 km

Getting around

  • Taichung (RMQ) - 65 min drive
  • Shuili Checheng Station - 23 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 92 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 4:30 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Children's pool

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2010
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

MOON SPA has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with hot springs/mineral springs, a mud bath, and a sauna. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Small print

Also known as

  • The Wen Wan Sun Moon Yuchi
  • Wen Wan Resort
  • Wen Wan Resort Sun Moon Lake
  • Wen Wan Sun Moon Lake
  • The Wen Wan Resort Sun Moon Lake Taiwan/Nantou
  • The Wen Wan Resort Sun Moon Lake Hotel
  • The Wen Wan Resort Sun Moon Lake Yuchi
  • The Wen Wan Resort Sun Moon Lake Hotel Yuchi

Optional extras

Rollaway beds are available for TWD 3850.0 per night

Buffet breakfast is offered for an extra charge of TWD 825 for adults and TWD 528 for children (approximately)

Airport shuttle service is offered for an extra charge of TWD 5500 per person (one way)

Policies

The seasonal pool is open from April to November.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Wen Wan Resort Sun Moon Lake does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's a seasonal outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 4:30 PM - midnight. Check-out time is 11:00 AM. Express check-in is available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include 85C Cafe (7-min walk), Starbucks (9-min walk), and 惠蓀咖啡向山店 (2.7 mi).
  • Yes, an airport shuttle is available. The charge is TWD 5500 per person one way.
  • Have fun during the warmer months with activities nearby such as cycling. Additional recreation onsite includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Wen Wan Resort Sun Moon Lake also has a seasonal outdoor pool and a fitness center, as well as spa services and a garden.
7.4.Good.
  • 10.0.Exceptional

    Great view for New Year’s Eve fireworks

    Luxurious hotel room with a great view of the lake. Stayed here for New Year’s Eve and saw the fireworks from our room’s balcony! Hot tub inside the room was amazing too. Would definitely come again!

    1 night trip, Dec 30, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Lake view and hot spring bath

    The room was great with spectacular view. However, the meal and the bath could be improved.

    ShengYang, 1 night trip, Dec 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    specular view and location

    The room is great and the bath was a hot spring. Definitely, we hope we can come back soon. The dinner set can be improved tho. The same food for dinner was provided during our two nights stay.

    ShengYang, 1 night trip, Dec 19, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    1.訂二床正湖景卻給一大床側湖景 還被樹擋住2.禁煙房間床上枕頭上充滿菸味 3.前一位房客吃完的日月潭紅茶蛋捲空盒丟在床頭櫃沒人清理 4.餐廳晚餐火鍋湯頭比白開水還淡 葉菜類泛黃發黑 金針菇根部沒切 連土都沒洗乾淨 5.早餐熟食三催四請才有人補 服務人員為外籍 溝通不良 負責煎蛋跟煮麵林玉珠小姐身兼二職 服務態度不佳 蛋沒全熟請他幫忙補煎不願配合 要求炒蛋卻回自己把蛋黃用破即可 令人不知所云

    John, 1 night family trip, Oct 1, 2020

    Verified Expedia guest review

  • 2.0.Poor

    totally terrible

    It was really terrible. My family and I stayed for one night. We tried to check in at 4:30 pm but the room was given at 5:20pm. They were supposed to be ready at 3:00pm. Restaurant was dirt and the leftover could be seen on the table and floor. The kids’ playground was not locked and did not mention any maintenance or stuff like that. It was not Arth to pay USD570 to stay in that hotel.

    Thomas, 1 night family trip, Aug 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Staffs greeted us at the curbside warmly. Very helpful with introducing the special features and free events of the hotel. All the staffs were courteous and professional. Beautiful view of the lake. Room was very clean. And they offered to bring us more water bottles when we needed it. It also has a filter water dispenser in the room

    A.S., 1 night family trip, Jan 22, 2020

    Verified Expedia guest review

  • 4.0.Fair

    This place is understaffed. One same server is working at the dinner restaurant in the evening, at the lounge bar at 8pm and at the breakfast place in the morning. As you can imagine, the service quality wouldn't be great under this circumstance. The dinner was not impressive at all. The lamb chops were overcooked. The vegetables were not so fresh. It's hard to believe this kind of food quality is part of this great hotel. The lounge bar is even worse. Open at 8pm and close at 10pm? I appreciate the poor hardworking man on 3 shifts. But he's definitely a regular server, not a bartender. The cocktail was merely a mix of off-the-shelf products. The breakfast was only the good part comparing to the other two. The food quality was ok, but the layout of food display was terrible. The coffee and fruit were separated from the main dining room. It's hard to know the breakfast place providing not only Taiwanese breakfast but also continental breakfast until you asked. The facilities and hardware are really great here. But the service is far from a match for it. What a waste.

    1 night family trip, Jan 20, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Terrible customer service . Price is high but value is low.

    Jin, 1 night family trip, Dec 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel is excellent, fantastic location only a five min. walk to main attractions etc. Staff excellent also. Will deffo stay again.

    2 night family trip, Oct 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The view is good. The restaurant offers good meal. We enjoy eating there.

    1 night family trip, Aug 15, 2019

    Verified Expedia guest review

See all 181 reviews