Absolutely terrible experience.
We had booked a Superior Double with Queen bed and lake view and were told that the room was very small and had no window (and they asked if we wanted to pay for an upgrade) before we'd even finished checking in or seen the room. They even have a "mini game" ready so that you can get a "deal" on the upgrade they are pushing due to the false advertisement of the rooms.
Upgraded to the room that we thought we already had booked and paid extra, as we would never stay in a box room with no window in any hotel. This room had a full lake view and balcony (not usable) but the view from the room, and its size, were the only 2 positives.
Asked for an iron and it came completely burnt, with a filthy ironing board.
Urine smell from the very weak air con.
Shower set up is a mess, dirty/rusty shower heads, and no shower curtain so the toilet and floor get drenched after having a shower.
Broken kettle not replaced, even after reporting twice.
The glass bottles of water were literally mouldy around the tops.
Only boiling water from the tap on the final night, and then water completely shut off on the final morning, which meant no flush for the toilet and no shower before we left.
We were given wet pillows after the room was "cleaned". Cleaner also left a very dirty teaspoon after "cleaning" one day- it actually had food on it. She also left a bag of her cleaning goods in the room one day.
Avoid at all costs.
