The only decent thing about this place was the location. Other than that, I was really disappointed. Private bathroom inside the guest room did not have a door. The metal persiana window coverings were stuck in the up/open position the entire length of my stay (despite my numerous requests to have them fixed), which resulted in my having absolutely no privacy in my room. My room looked out to a shared terrace that other guests could sit at, and when it was time for me to get changed, I had to change in the shower because it was the only place I had privacy. Also, the sliding windows that opened up onto this shared terrace didn’t lock properly, so each time I left the room, I hoped I wasn’t getting robbed. There was no blanket on the bed. Just a thin top sheet. Pillows were woefully flat. Mattress saggy. Lighting in room and bathroom horrible. On the last night of my stay, the toilet in my private bathroom wouldn’t flush. Since the room had no door or no fan, I struggled to contain the odor. I received absolutely no response to my requests to have the windows fixed, the shades lowered, or the toilet fixed. I loved Madrid but I hated staying at this “hotel” - if you can even call it that. WAY overpriced and customer service was abysmal. Oh, forgot to add that the walls were paper thin. I could hear people talking and coughing in adjoining rooms all night long. Do not stay here if you can avoid it.