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JEN Hong Kong by Shangri-La

4.0 star property
Hotel with restaurant, near Victoria Harbour

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Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
1 bedroom, in-room safe, desk, blackout curtains
Seasonal outdoor pool
Executive lounge
Exterior detail

Reviews

8.8 out of 10
Excellent
Nestled near Victoria Harbour, JEN Hong Kong by Shangri-La offers a vibrant retreat. Enjoy Malaysian cuisine at Cafe Malacca or unwind with dry cleaning/laundry services and express check-out. With high-speed WiFi, a 24-hour gym, and helpful multilingual staff this hotel is perfect for exploring the nearby Soho area.

Popular amenities

  • Parking available
  • Bar
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Limo/town car service
  • 24-hour front desk
  • Coffee/tea in a common area

Feel at home (6)

  • Children stay free
  • Fridge
  • Private bathroom
  • Separate bedroom
  • Premium TV channels
  • Daily housekeeping
The current price is €114
includes taxes & fees
18 May - 19 May

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Harbour View Queen Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior City View Queen Room

Superior City View Queen Room

Superior City View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

Club Room, 1 Queen Bed, Mountain View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Mountain view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

Club Room, 1 Queen Bed, Harbour View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe City View Queen Room

Deluxe City View Queen Room

Deluxe City View Queen Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • City view
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Harbour View Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior City View Twin Room

1 bedroom, in-room safe, desk, blackout curtains

Superior City View Twin Room

Highlights

Air conditioning
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • City view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Twin Room, Harbour View

1 bedroom, in-room safe, desk, blackout curtains

Club Twin Room, Harbour View

Highlights

Air conditioning
Club Lounge
Fridge
LCD TV
Blackout curtains
Separate bedroom
Bathrobes
Hairdryer
  • Harbour view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

In-room safe, desk, laptop workspace, blackout curtains

ibis Hong Kong Central And Sheung Wan

  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
8.4 out of 10, Very good, 1,686 reviews
The price is €61
includes taxes & fees
7 May - 8 May
ibis Hong Kong Central And Sheung Wan
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About the area

Map
508 Queens Road West, Western District, Hong Kong

What's nearby

  • University of Hong Kong - 6 min walk - 0.5 km
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 2.5 km
  • Soho - 3 min drive - 3.2 km
  • Lan Kwai Fong - 4 min drive - 3.6 km
  • Hong Kong Convention and Exhibition Centre - 5 min drive - 4.9 km

Getting around

  • Hong Kong International Airport (HKG) - 31 min drive
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong Austin Station - 5 min drive
  • Hong Kong Admiralty Station - 5 min drive
  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Whitty Street Depot Tram Stop - 3 min walk
  • Hill Road Tram Stop - 3 min walk

Restaurants

  • ‪Café Malacca 馬來一菜館 - ‬1 min walk
  • ‪麥當勞 - ‬1 min walk
  • ‪Itacho Sushi 板長壽司 - ‬1 min walk
  • ‪Chung Kee Dessert - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

JEN Hong Kong by Shangri-La puts you a short five-minute drive from Hong Kong - Macau Ferry Terminal and University of Hong Kong. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Malacca, which serves Malaysian cuisine and is open for breakfast, lunch and dinner. Other highlights include a bar/lounge, a 24-hour fitness centre and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Shek Tong Tsui Terminus Tram Stop is 2 minutes away and Whitty Street Depot Tram Stop is 3 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 283 rooms
    • Arranged over 28 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting rooms
  • Conference space (1033 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca – This restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner. Reservations are required.
Lobby Bar – This lobby lounge only serves light fare. Happy hour is offered. Open daily.
Club Lounge – This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately HKD 238 for adults and HKD 238 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 7:30 PM
  • The seasonal pool is open from June to September
  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
On-site parties or group events are strictly prohibited.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International, Union Pay
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Jen Hong Kong By Shangri La
JEN Hong Kong by Shangri-La Hotel
Hotel Jen Hong Kong by Shangri La
JEN Hong Kong by Shangri-La Hong Kong
JEN Hong Kong by Shangri-La Hotel Hong Kong

Frequently asked questions

Does JEN Hong Kong by Shangri-La offer free cancellation for a full refund?

Yes, JEN Hong Kong by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JEN Hong Kong by Shangri-La?

Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 7:30 PM.

Are pets allowed at JEN Hong Kong by Shangri-La?

Sorry, pets aren't allowed.

Is parking offered on site at JEN Hong Kong by Shangri-La?

Yes. Parking spaces may be limited.

What are the check-in and check-out times at JEN Hong Kong by Shangri-La?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at JEN Hong Kong by Shangri-La and nearby?

JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness centre.

Are there restaurants at or near JEN Hong Kong by Shangri-La?

Yes, Cafe Malacca offers Malaysian cuisine and ocean views.

What's the area around JEN Hong Kong by Shangri-La like?

JEN Hong Kong by Shangri-La is in Central & Western District, a short 2-minute walk from Shek Tong Tsui Terminus Tram Stop and 6 minutes' walk from University of Hong Kong. Travellers say that the hotel is in a great location.

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JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Restaurant
Bed
View
Bus
Breakfast
Subway
Shower

What guests liked

  • The property is surrounded by many restaurants and offers convenient access to various dining options. (12 reviews)
  • The rooftop pool offered a beautiful view of the city and was a wonderful experience. (5 reviews)
  • The gym is well-equipped and suitable for both cardio and strength training. (3 reviews)
From real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Good choice near HKU

Convenient location with steps to MRT station, and hotel staffs are friendly and helpful.
3-night trip

10/10 Exceptional

Convenient Quiet
Enoch, 4-night trip

10/10 Exceptional

We would come back

Very comfortable. Great location for us adjacent to HKU. Very accessible to the MTR
Rob, 8-night trip

8/10 Very good

Nice clean hotel, friendly staff.
HAO, 4-night trip

10/10 Exceptional

Nice area to be in, easy access to MTR with traditional hk food options nearby.
Thomas, 2-night trip

10/10 Exceptional

Very convenient location near mtr. Good food options nearby.
Johanna, 4-night trip

10/10 Exceptional

Staff were very friendly and helpful at the front desk. Close to HKU MTR exit and the A10 airport bus stop.
Rosana, 2-night trip

8/10 Very good

Nice & Convenient Hotel

Lovely hotel with friendly staff (Jason was ant the front desk), and service. The hotel is probably a little bit outdated and some upgrade might help. Hotel location is really convenient, right next to airport bus A10 line and HKU MTR station. I stayed here 4-5 times and still love this area!
David, 4-night trip

8/10 Very good

Good location, next to MTR station
Van Kiet, 5-night trip

10/10 Exceptional

We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

10/10 Exceptional

Excellent location . Beautiful . Spacious water view hotel . Clean and modern n . Will come back again for sure
Gregory, 3-night trip

10/10 Exceptional

Very convenient, lots of eateries, stuff is good.
Anne, 6-night trip

10/10 Exceptional

Engaged in Hong Kong

It was a lovely hotel. We got engaged and it was the perfect place.
Nick, 8-night trip

10/10 Exceptional

Close to subway station, lots of eateries in the area.
Anne, 3-night trip

10/10 Exceptional

Conveniently located with money exchange across the street. Lots of places to eat and shopping mall nearby
Geraldine, 1-night trip

10/10 Exceptional

Wonderful stay

It's amazing, we were upgraded to a high-level with harbour view.
Man, 2-night trip

10/10 Exceptional

JEN - a hotel that I happy to give 5 stars

Family of 4. We had the connecting rooms so we could stay together throughout our stay. The room is roomy and the Queen size bed feels like a King Services (both front desk service & room service) are great. Check out the swimming pool and gym on the 28th floor. the view from 28th floor is fabulous. did I say great customer services at the front desk?! on a rainy day, ask them for an umbrella. Location: very close to MTR
umbrella from the front desk
Swimming pool on the 28th floor
room
queen size bed
Gilbert, 7-night trip

6/10 Good

Dated and outside of the main tourist area. Stay on the other side of the river near sky 100. Decent enough rooms and staff were lovely. Some shops and supermarkets nearby, and a McDonald’s, but not a modern area
Jen, 4-night trip

10/10 Exceptional

Short trip to HK

Nice view Quiet Convenient
Enoch, 3-night trip

10/10 Exceptional

Handy location
Heather, 3-night trip

10/10 Exceptional

Friendly staff and great location.
Yuyao, 2-night trip

10/10 Exceptional

Very comfortable
Robin, 3-night trip

6/10 Good

Hotel is a lot older than the pictures make out!
Lachlan, 3-night trip

10/10 Exceptional

Still one of the best

Excellent staff, well-maintained property, great location
Mr M D, 7-night trip

10/10 Exceptional

Great location!
Chuck, 3-night trip