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Grand Palladium Riviera Resort & Spa

4.5 star property
Kantenah beachfront property with 14 restaurants, spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Riviera Resort & Spa

Sauna, hot tub, Turkish bath/hammam, body treatments, body wraps
20 bars/lounges, swim-up bar, poolside bar
Sauna, hot tub, Turkish bath/hammam, body treatments, body wraps
Buffet
Outdoor rock climbing

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • On a private beach
  • 14 restaurants and 20 bars/lounges
  • Full-service spa
  • 9 outdoor pools
  • Nightclub
  • Rooftop terrace
  • Free children's club
  • Free babysitting
  • Free supervised childcare
  • 6 outdoor tennis courts
  • Fitness centre
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Babysitting (free)
  • Children's pool
  • Children's club (free)
  • Playground on-site

Room options

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The price is €415
includes taxes & fees
5 Dec - 6 Dec
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About the area

Map
Caretera Chetumal-Puerto Juarez, km. 256-100, Kantenah, QROO, 77710

What's nearby

  • Akumal Ecological Center - 12 min drive - 11.9 km
  • Akumal Beach - 12 min drive - 12.0 km
  • Riviera Maya Golf Club - 13 min drive - 14.4 km
  • Half Moon Bay - 15 min drive - 13.6 km
  • Yal-ku Lagoon - 16 min drive - 14.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 78 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.6 miles/38 km
  • Area shuttle (surcharge)

Restaurants

  • ‪Xtra Time Sports Bar - ‬4 min drive
  • ‪Guacamayas Bar - ‬8 min drive
  • ‪Mezcal Lobby Bar - ‬10 min drive
  • ‪Beach Bbq - ‬8 min drive
  • ‪Lobby Bar White Sand - ‬2 min drive

About this property

Grand Palladium Riviera Resort & Spa

Putting you within a 15-minute drive of Akumal Beach, Grand Palladium Riviera Resort & Spa offers a private beach where you can enjoy beach umbrellas, volleyball and sunloungers. 9 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Opavao, one of 14 restaurants, serves Brazilian cuisine and is open for dinner. Other highlights at this luxurious property include 20 bars/lounges, a nightclub and a rooftop terrace.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals, snacks and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Theme parties

Languages

English, French, Spanish

At a glance

Hotel size

  • 324 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Free babysitting
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking

Off-site

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast
  • 14 restaurants
  • 20 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Basketball
  • Mini golf
  • Segway hire/tours
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkelling
  • Windsurfing
  • Shopping
  • Pool table
  • Free use of nearby fitness centre
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Boat tours nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (16415 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 9 buildings/towers
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in reception
  • Television in common areas
  • Fitness centre
  • 9 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Nightclub
  • Hot tub
  • 6 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Room amenities

Be entertained

  • IPod docking station
  • 25-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Double sofa bed
  • Free cot/infant bed

What to enjoy

  • In-room massage
  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Zentropia has 16 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa.

Dining

Opavao – This theme restaurant specialises in Brazilian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Ribs and More – This theme restaurant specialises in Tex-Mex cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Portofino – This theme restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
La Lola – This theme restaurant specialises in Spanish cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Punta Emilia – This theme restaurant only serves dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Facility access costs USD 10 per person, per night. Facilities include a sauna, a hot tub and a swimming pool.
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
This property does not have lifts.
This property accepts credit cards.

Also known as

Grand Palladium Riviera Resort All Inclusive Kantenah
Grand Palladium Riviera Resort All Inclusive
Palladium Riviera & Inclusive
Grand Palladium Riviera Resort Spa
Grand Palladium Riviera Resort & Spa Kantenah
Grand Palladium Riviera Resort & Spa All-inclusive property

Frequently asked questions

Is there a pool at Grand Palladium Riviera Resort & Spa?
Yes, there are 9 outdoor pools and a children's pool.
Are pets allowed at Grand Palladium Riviera Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Palladium Riviera Resort & Spa?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What is there to do at Grand Palladium Riviera Resort & Spa and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, basketball and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 9 outdoor swimming pools. Grand Palladium Riviera Resort & Spa also has 20 bars, a nightclub and a private beach, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near Grand Palladium Riviera Resort & Spa?
Yes, there are 14 on-site restaurants, featuring Brazilian cuisine.
Does Grand Palladium Riviera Resort & Spa have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Grand Palladium Riviera Resort & Spa have any outdoor private spaces?
Yes, every room features a furnished balcony.

Grand Palladium Riviera Resort & Spa Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Exceptional

Rooms, pool, restaurants, bars, sport area were all awesome. Staff was awesome as well.
4-night romance trip
Verified Expedia guest review

10/10 Exceptional

6-night family trip
Verified Hotels.com guest review

8/10 Very good

Our first experience with an all inclusive
Beautiful grounds, friendly staff. Food was good, especially the desserts in the dinner buffet and the pastries at breakfast. There is a tram to transport you around the resort, but we walked everywhere and enjoyed the flora and fauna all along the way. The beach is beautiful with some snorkeling spots. On our first night, the staff left a fruit basket in the room for us to enjoy. On the last night, we were given a bottle of alcohol (though I don't know what kind, as we do not drink). But the gesture was kind. :)
Mandy, 4-night trip
Verified Expedia guest review

4/10 Fair

We checked out the same day.
Our room smelled musty and dirty. Then we moved onto the buffet where the food was inedible. Extremely disappointed and would not recommend staying here.
5-night trip
Verified Expedia guest review

6/10 Good

Okay resort; unlikely to return
The resort setting was beautiful, the pools were fantastic (especially the salt water pool), and the staff were super friendly and helpful. The room was clean and perfectly adequate. There were always plenty of chairs and umbrellas available at the pools and beach. However, the food was really not good at all. The drinks were pretty bad. The kids "waterpark" was not fun, just a few slides, most of which were so slow you didn't even slide down them. The kids club looked so boring and uninviting that the kids never went. We went to one evening show, a pirate show aimed at kids, and it was laughably bad - the out of sync dancers were actually laughing at themselves during the show because it was so ridiculously bad. And there were lots of little annoyances, like the towel shacks were always out of towels.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Paradise
I thought the customer service, amenities, and location were outstanding. I highly recommend this resort! My stay here was one of the best vacations I've ever had!
Verified Orbitz guest review

8/10 Very good

Resturant
We were waiting resturant over 2hours. Thereis no reservation at all.
Verified Expedia guest review

10/10 Exceptional

Great resort for families!!
We stayed here with our three children and we had a great time! Very close to the beach. A very nice pool for the kids with water slides! The food was great and service was excellent! Will definitely come back!
Verified Expedia guest review

6/10 Good

Good beach, bad transportation and food.
The good: great beach with plenty of chairs, shade, palapas and views of ocean. The room was nice with a door to the bedroom giving us privacy from the TV room and kids fold out bed. 2 TV's--one for us and one for the kids. The jacuzzi bathtub was great, had a spray head so could get sand and major dirt off of kids before bath and they loved it. I liked the coffee pot in the room. The maybe: Lots of wildlife (Coati, Agoutis, squirrels, iguanas, raccoons) but was worried about the spread of disease or even attack due to the large number of animal packs. Rabies????? Many people were feeding the loads of animals hanging around the beach and rooms. Cute but wild animals are dangerous to people. The downright bad: Everyone wants a tip, carry lots of small cash. What a pain. The transportation was impossible. Most is reserved for some sort of time share deal they have going on and they do not have any interest in picking up the regular folks. One driver said to us (2 young kids and we are over 65) "it not too far (it was about a ten minute walk) just walk !!!" We had no choice, so we walked. Forget the boat--it is reserved for the time share folks most of the time. The food looked great but tasted terrible most of the time. I'm not sure why. We are veteran Mexican visitors and generally love the food but not here. For example, the rice must have been on display too long and stirred up to incorporate hard overcooked pieces with the rest. Desserts were OK, not gre
Verified Expedia guest review

6/10 Good

To difficult to reserve the restaurants. For the money paid should be easier to have access to restaurants different from the buffet
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Very large facility
Found the resort very large . Food was very good and wait staff very helpful. The front desk not very accommodation and sometimes even rude. Overall experience not bad no need to go back.
Verified Expedia guest review

6/10 Good

Wifi was not good , entertainment has been the same for 10 years , had to call to get room Cleaned
Verified Hotels.com guest review

2/10 Poor

Not for everyone
Very noisy. Do not expect to be able to go to bed early. Bad food. The only place in Mexico that I got a stomach ache.
Verified Hotels.com guest review

10/10 Exceptional

Wonderful experience!
We are a family of 5 with a 9yo and twins of 5yo. We just wanted to find a nice place to relax with a kids club to leave the kids for few hours a day. This resort totally exceeded our expectations. The room and all the places at the resort were very clean and functional. The resort had a lot to offer (many restaurants, activities, bars and more). All the people working at the resort were nice, helpful and kind. The kids club offered a lot of fun activities to engage kids of all ages; the manager and all the girls working there were amazing!!! My kids never wanted to leave the place!! We had great time there and I recommend 100% this resort!
Verified Expedia guest review

10/10 Exceptional

Great Holiday
Great resort to go to for families.loads to do inresort entertainment team was brilliant.Loads of food and drinks all inclusive.Great beach too and lovely pools.
Verified Hotels.com guest review

8/10 Very good

Nice resort but the beds...
I had a great time at the resort, spent most of my time ar the beach side salt water pool. A handful of the restaurants were less than good, the tapa and Italian restaurants were awful. The Brazilian restaurant was amazing as well as mexican and sea side. Staff was very helpful. The rooms were nice but the beds were the worst.
Verified Expedia guest review

8/10 Very good

it was a great week. The hotel was nice and everything was easy to get to. La Rocas Bar and the salt water pool were nice and by the room. The food was good and the people were nice and friendly. They were very helpful. We will be going back.
Verified Hotels.com guest review

8/10 Very good

All inclusive on the beach
Great hotel with covered walkways. Has really cool salt water pool with tropical fish swimming in it. Hotel beach borders a reef with lots of places to snorkel. Mini bar in room wasn't the best but you could walk up to a number of bars on the property and get whatever you wanted. Close to Tulum ruins and Xel Ha water park. Good for families or adults only.
Verified Expedia guest review

8/10 Very good

Great!
Verified Hotels.com guest review

8/10 Very good

Very family friendly resort
Hotel description from Trip Advisor was spot on. Huge complex, nice pools, friendly staff. Foods was reasonable although found temperatures luke warm. The Ribs & More restaurant was extremely slow, perhaps not sufficiently staffed. The cleaning of the room was excellent up to the last full day when the bathroom needed more attention All in all, the resort was quite nice.
Verified Expedia guest review

8/10 Very good

Excellent Location, ok food, poor service
The location of this hotel is amazing! Beautiful setting, well taken care of grounds, pools, lobby, etc. Views were better than I could have imagined. Tons of things to do - and very kid friendly environment. Food is decent, lots of buffet options, but disappointed in the high end reservation places overall selection and presentation. The rooms are ok, nice bathrooms - but the beds are tiny and very low quality. The quality of the beds left my wife and I stiff and uncomfortable for he whole week, often sleeping very poorly. Air conditioning in room don't work so well - everything in our room was always damp, even the bedding and our clean clothes tucked away in the closet. The worst part about the trip was the house cleaning - it was very unreliable. Several times they cleaned our room but forgot things like towels and toilet paper. Had to call front desk and ask several times and took over an hour each time. One night our family of 5 was sandy and salty from the ocean, all waiting to get cleaned up for dinner reservations and we had one towel to share. Called front desk for the 3rd time this week to remind them we need fresh towels and it took over an hour. We were late to our restaurant - and never did get the towels so we shared the one towel and left. To me this doesn't happen at 4 star - and if it did they would certainly make it up to you. We were offered nothing, not even an apology.
Verified Expedia guest review

2/10 Poor

Terrible hotel. Do not stay.
This was my 6th time traveling to the Caribbean and by far the worst hotel I've stayed at. The hotel does not offer 2 queen beds even though the listing says it does, the bed and pillows were hard as a rock, the food was mediocre at best, wifi didn't work in the rooms, it took 1 hr and 45 to get through dinner with zero refills or attention and they refused to give out bottles of water only tap water so you are limited to the 4 bottles in your room a day. Overall it was a terrible experience.
Verified Expedia guest review

10/10 Exceptional

Surprising service & amenities for the price
We traveled to this resort with two small children and had a wonderful experience on and off the resort. There is plenty to do for the whole family on the resort, but we were also clise enough to visit mayan ruins and cenotes. The resort itself was beautifully appointed and the staff incredibly helpful and welcoming. If you go, do not miss the world class spa (wow). Also, to boot, there were iguanas, monkeys, birds, & other cool animals wandering about tge grounds. Oh, and make sure to arrange transport from the hotel from the airport, since taxis may be hard to come by during busy seasons. We highly recommend this place for a relaxing, beautiful family vacation.
Verified Expedia guest review

10/10 Exceptional

Nice and relaxing
We had a wonderful stay for our honeymoon. Even though it wasn't adult only we were still able to have our privacy!
Verified Expedia guest review