To start, during check in we were given no information about the resort- no map, no explanation of restaurants or pools, nothing.
Then we were given the wrong room... we had paid extra for a view and were given a room overlooking the street. We asked to be given the room we reserved and paid for, and the staff was friendly and accommodating- but in switching rooms we were able to see the rooms were very dated and extremely warm.
The room we were given for so warm, that we had to call multiple times to request a fan (and had made note of 2 other guests asking for fans when we checked in). When we called they would send the staff to “look” at the thermostat and say “good”—but it was far from good- my sister ended up sleeping outside on the balcony for several hours to cool off, as the rooms were easily 10-15 degrees warmer than it was outside.
The showers were not clean, so we wore sandals when we showered. We attempted to speak with a manager, but every time we went to the front desk the manager was not on duty.
In the end, at check out the manager was there and was willing to speak with us, away from the front desk. He let us know they were sorry about the problems and that if we wanted to see the much nicer rooms they had available, they would show us... since we were leaving at that time, this only added frustration.
During our stay we went to neighboring hotels and spent our time there instead- we found alternative facilities in the area much nicer.