Jacaranda Indian Ocean Beach Resort

Hotel location is very good and the beach is beautiful. The staff are friendly but the breakfast and dinner room for improvement

Check in was rather bad than helping. after 45 min waiting and explaining the 3rd time she's waiting for a feedback I decided to have a drink. The rooms were shown in the picture were not the room I got. I stayed in the same hotel before, food wise a full step down in offer and variation. There was no meal without finding empty trays...asking for do you have more of this and that. Pool guard was very friendly and willing to help. Waiters....2 out of 10 cut at least bring a smile in their face. the remaining seems not very interested. I wouldn't go again.

Great part of Diani Beach, good walks and wonderful sea views.

Stayed at this resort for two nights after five days safari. Great place to relax. Staff was very attentive to my questions and helpful. As it is located at the end of Diani beach, it is away from crowds and disruption from locals. Breakfast buffet is basic but good enough, your choice of omelet is available. Premises are well kept and maintained. Glad I chose this resort before my return to Canada. Would visit again.

The hotel is in terrible need of renovation and staff needs tons of training, especially reception who seem to have forgotten to give me a wake up call twice! Food is horrible and tasteless. Breakfast buffet is worse the dinner. I once asked for hard boiled eggs and the woman didn’t even look at me and told me to wait a minute! Wifi is really bad. At least in my room. I found a dead cockroach in my room! And at first, I actually had to ask for my room to be cleaned. There are a few good people at this hotel: daisy at the beach bar is doing her best and always smiling and the pianist at dinner. And just so people don’t think that this is a one off, I went to this hotel twice last January and November and had no complaints. Now it’s just awful.