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Novotel Palembang Hotel & Residence

4.0 star property
Central hotel with full-service spa, connected to a shopping center, near Palembang Trade Center Mall

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Photo gallery for Novotel Palembang Hotel & Residence

2 outdoor pools, open 6:00 AM to 8:00 PM, pool umbrellas
Sports facility
Outdoor wedding area
Exterior
Minibar, in-room safe, desk, blackout curtains
Near Palembang Trade Center Mall, Novotel Palembang Hotel & Residence offers a vibrant retreat with 9 holes of golf and a nightclub. Enjoy delicious meals at the two on-site restaurants, unwind at the spa, or take in the sights from the terrace.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Airport transfer
  • Bar
  • Spa
  • Pool
  • Free parking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • 24-hour room service

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
  • Daily housekeeping
The current price is €62
includes taxes & fees
10 Mar - 11 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | Living area

Family Suite, Multiple Beds

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 94 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 68 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Jalan R Sukamto No 8a, Palembang, South Sumatra, 30127

What's nearby

  • Palembang Golf Club - 18 min walk - 1.6 km
  • Masjid Agung Grand Mosque - 8 min drive - 8.0 km
  • Jakabaring Stadium - 8 min drive - 8.5 km
  • Ampera Bridge - 8 min drive - 8.4 km
  • Palembang Indah Mall - 9 min drive - 9.5 km

Getting around

  • Palembang (PLM-Sultan Mahmud Badaruddin II) - 32 min drive
  • Kramasan Station - 17 min drive
  • Asrama Haji LRT Station - 22 min drive
  • Simpang Station - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪The Square Resto Novotel - ‬5 min walk
  • ‪The Forest Cafe & Resto - ‬10 min walk
  • ‪Martabak Bombay Asli - ‬8 min walk
  • ‪Pempek Candy - ‬7 min walk
  • ‪Chatime - ‬8 min walk

About this property

Novotel Palembang Hotel & Residence

A great choice for a stay in Palembang, Novotel Palembang Hotel & Residence features a nightclub. After splashing around at the 2 outdoor pools, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights include a health club, a sauna and a steam room.

Languages

English, Indonesian
VISIBILITY

At a glance

Hotel size

    • 196 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • On-site valet parking (IDR 100000 per day)

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Golfing nearby

Working away

  • Business centre
  • 13 meeting rooms
  • Computer station
  • Conference space (15608 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2003
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • Adjacent to a golf course
  • 2 outdoor pools
  • Shopping centre on-site
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room
  • At least 80% of food locally sourced
  • At least 80% organic food
  • At least 80% of lighting from LEDs
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Lift

Room amenities

Be entertained

  • 43-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Local maps
  • Restaurant dining guide
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 200000 for adults and IDR 120000 for children
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way. Maximum occupancy 2)

Parking

  • Valet parking costs IDR 100000 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the spa

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Palembang Hotel
Novotel Palembang
Palembang Novotel
Novotel Palembang Hotel Palembang
Novotel Palembang & Palembang
Novotel Palembang Hotel & Residence Hotel
Novotel Palembang Hotel & Residence Palembang
Novotel Palembang Hotel & Residence Hotel Palembang

Frequently asked questions

Does Novotel Palembang Hotel & Residence offer free cancellation for a full refund?

Yes, Novotel Palembang Hotel & Residence does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Palembang Hotel & Residence?

Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.

Are pets allowed at Novotel Palembang Hotel & Residence?

Sorry, pets aren't allowed.

Is parking offered on site at Novotel Palembang Hotel & Residence?

Yes, there's free self parking.

Is an airport shuttle service offered by Novotel Palembang Hotel & Residence?

Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.

What are the check-in and check-out times at Novotel Palembang Hotel & Residence?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Novotel Palembang Hotel & Residence and nearby?

Novotel Palembang Hotel & Residence has 2 outdoor pools, a nightclub and a spa, as well as a steam room and a garden.

Are there restaurants at or near Novotel Palembang Hotel & Residence?

Yes, there are 2 on-site restaurants.

Does Novotel Palembang Hotel & Residence have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Novotel Palembang Hotel & Residence like?

Novotel Palembang Hotel & Residence is in the heart of Palembang, a short 18-minute walk from Palembang Golf Club and 9 minutes' walk from Palembang Trade Center Mall.

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Novotel Palembang Hotel & Residence Reviews

Reviews

8.2

Very good

8.0/10

Cleanliness

8.2/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

I was able to relax and forget about work. It was great
John, 3-night trip

10/10 Exceptional

All good.
Lobby and room condition was perfect. Good fitness center and out side swimming pool. Service was very good as well and receptionist do speak Korean. All good!
Jongwook, 1-night trip

6/10 Good

Jimmy, 1-night trip

8/10 Very good

Hock, 1-night trip

6/10 Good

Alexander, 2-night trip

10/10 Exceptional

CHONG BENG, 4-night trip

8/10 Very good

Happy
Satisfied
DIMAZ, 1-night trip

10/10 Exceptional

Great start for the year!
We enjoyed our stay!
DIMAZ, 1-night trip

8/10 Very good

Great place, nice vibes. Just not too well maintained
1-night trip

8/10 Very good

3-night trip

10/10 Exceptional

침대와 베개가 아주 편리하였습니다. 또한 야외수영장시설도 아주 좋았습니다. 호텔 조식도 아주 좋았습니다. 단, 옷장 전등이 꺼지지 않습니다. 그래서 밤에 소등되지 않아서 곤란했습니다. 전기시설정비를 바랍니다.
1-night trip

8/10 Very good

Amazing travel
Edward, 3-night trip

8/10 Very good

Big room
Nice resort at city, big room and comfort I got a room upgrade, because the room I ordered was full
Sumawati muliawan, 1-night trip

8/10 Very good

Nice and spacious
The place is nice and spacious but kind of old
Joy, 2-night trip

8/10 Very good

1-night trip

8/10 Very good

Not for biz trip
Sprawling complex, takes awhile to walk from place to place. Boring mall next to it. Breakfast can be better.
Kah Hock, 2-night trip

10/10 Exceptional

1-night trip

8/10 Very good

Good hotel overall, tapi karena sudah lama dan penuh terus jadi kondisi bagian dalam kamar mandi sudah "usang". It will be great kalau dibenahi atau direnovasi sedikit2..
Adiana, 1-night trip

8/10 Very good

Very stylish hotel - but 15 min out of centre of town, and food and drink very expensive. This is INdonesia - why are we paying £3 for a small bottle of mineral water, and £10 for breakfast? Also ... Accor makes a big noise about sustainability - but still provides guests with water in single use plastic bottles. Get with the programme! Provide us with water fountains/dispensers and reusable containers for our rooms.
Catherine, 2-night trip

8/10 Very good

Ellya, 1-night trip

4/10 Fair

Love the decor and layout. Disappointed with hotel services (the human side, the hospitality). Not sure if their good spoken English translates to good understanding and effective action. Information abt Le Club Accor was by discovery. Found brochure left at reception and on shelf. No hotel staff enquired if I were a member. At chk in, we spent a good half hour or so, arguing abt Expedia Price Summary. Hotel staff kept saying it was a deposit (when I showed her Expedua document). Night before chk out, we went to reception to pay final bill. Billing items were incorrect. Charges for driver incorrect. She had to call hotel rep to confirm. Charges for F&B without 30% discount for Le Club Accor mbrs despite giving thm my mbrship number at chk in. Paid bill after finalised. Next morning, we were walking to the car for airport txfr whn recption staff hurriedly walked up to us. He asked if we chipped the edge of room kettle. I replied, it was already chipped whhn we came in on 1st day. I actually took a photo of chipped kettle on our 1st day, thinking ahead that hotel might blame us for it and demand to charge it. He apologised. Overall, the "not human" side of the whole experience was great but not the reverse. Novotel is a brand. Hotel staff must keep up with the brand. I would give 2 star for the hotel services based on my 3D2N stay at Novotel Palembang.
NatureTrekkers, 2-night trip

8/10 Very good

Business Trip
Not too bad for a business stay
2-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

Very pleasant hotel with attentive staff. Even when it is hot, the circular design means that you can walk around in the shade!
6-night trip

10/10 Exceptional

Fantastic experience
The best hotel you can find in Palembang. I would choose over other hotels in Palembang if I have another chance to visit this town. There is not much to see in terms of sightseeing though. I was told the spa offers great service as well even though I didn't have a chance to use it. The room and bathroom were very spacious and clean.
7-night trip