Customer service: 0/10
We messaged the property via Hotels.com two weeks before our stay to ask about early check-in, household items, and whether we could store our bags after check-out. We received no response.
We messaged again shortly before arrival, again with no response. Check-in was listed as 4pm, and we arrived at 4pm as planned. On arrival, we were told our room was still being cleaned and wouldn't be ready until 6–6:30pm. No one had messaged or called to warn us in advance, and as a result we had to cancel plans we'd made for that evening.
On top of this, we had to walk to the office to collect the key ourselves, and were initially given the wrong key and the new key wouldn’t open the door. This was the same issue a previous guest apparently had the week before, which the property still hadn't fixed.
The room itself was basic — the view was honestly the best part. The spices we'd been told would be provided weren't there, and we were left with very little toilet paper for a multi-day stay.
We also requested a late check-out via the WhatsApp number given to us by staff, and never received a reply.
Overall, we'd recommend staying at one of the nicer hotels up the road instead.