6/10 Good
8 January 2025
Scam alert for those staying at Westin Jakarta
I rate the hotel’s service as being less than poor mainly because what happened at its “rooftop” bar called Henshin.
On Dec 30, a friend and I went to the bar, and I ordered a 50-milliliter glass of Japanese whisky Yamasaki 12 which was priced at 1.625 million rupiah (roughly $100). Despite being on the menu, Yamasaki 12 was not available, and the person who took the order recommended another Japanese whisky brand called Hakushu. Thinking Hakushu was in a similar price range since the waiter at a Westin Hotel bar was recommending, I relented without actually checking its price with him or on the menu.
You guess it right: I should have checked Hakushu’s price since I was hit with a bill totaling 4.386 million rupiah (roughly $270) at the end of the evening. My Hakushu double or 50 milliliters was 4 million rupiah plus and my friend’s share was smaller since he ordered a soft drink.
When I checked out the next day, the desk’s duty manager was sympathetic, but I didn’t ask for a reimbursement since I should have checked the price of Hakushu.
Henshin’s (bar’s) manager a few days later emailed me and the person apologized “if there was a shortfall regarding the service from my team.” When I explained (again) what happened with my order, the person denied it was a scam. “In Westin, we care about the value of integrity and I believe my team didn't mean to scam you but it is more on how to communicate better.”
Yeah, right.
Norihiko
Norihiko, 2-night trip
Verified Hotels.com guest review
