2/10 Poor
12 November 2024
Complete Disappointment
I’ve stayed at Dreams for many years and then took a break from visiting. I just returned to celebrate the promotion of a friend. It was horrific experience. The Conceirge was very kind, but this hotel has sadly become so run down. The room I paid $600 per night for was sub par. First they placed me in a room that was supposedly ocean view and it was a room overlooking the pool and if I squinted I could see the ocean. NOT an ocean view! The Conceirge who was very kind moved me, but the room was dirty, dark and no fluff. It was a large one bedroom with a living and dining room. We had two towels, a bar of soap and two wash cloths, which was just silly. Once I got past the room disappointment and embarrassment, we went to eat. The food at the buffet was so nasty with dried up chicken, steak and stale bread. I though it may be poor food because it was later in the day. That night we went to the Portofino restaurant that looked nice. Once again the food was so nasty that we decided to leave and go into town for dinner as the food was so bad. The next morning we went to the breakfast place and once again it was horrible food. We left and went into town for the breakfast and lunch as well as our final dinner. As I was checking out, I expressed my disappointment with the room, food and the volume of construction underway. I requested a 50% refund and was told management would call me and they never did. Horrible service and will never return. Look around for a better place!
Verified traveller
2-night trip with friends
Verified Hotels.com guest review