The hotel is in an incredible location and we really enjoyed historic downtown Milwaukee. However, our room heater did not work and the mechanic never came in the three days we were there to fix it. We didn't have enough pillows or comforters for the beds and were only given extra blankets, no extra pillows. The pool was tiny and shut down for the entire time except the last couple hours of our stay due to "over use." but there were like 10 people there the whole time. Our first night was interrupted by a false fire alarm at 2am, which we all hung out in the lobby with the other guests until the all clear. The alarms never got fully cleared even by the time we left (flashing lights were still active, just no sound). The food was ok. The front desk was friendly enough. My husband and I got a skin reaction from the bedding: my face swelled up and his face was red from a rash. Oh and the beds were all doubles, not queens. Very uncomfortable sleeping as we were all doubled up.
Honestly, the only reason we picked this downtown hotel over the other, higher rated ones, was for the pool for our kids. And that wasn't even an option for them until 7pm the night before we left. It was highly disappointing and while a lot of the complaints couldn't be helped, some of them could. Would not recommend this hotel to anyone.