Discover the benefits of being a Silver member
Premium Service
- Priority customer service
- As a Silver member, your call will always be prioritised so you speak to a specially trained agent
- Price Guarantee Plus
- If you find a better price on exactly the same stay, we’ll match it and refund the difference
- Hassle Free Travel Guarantee
- Need to change or cancel your booking? We’ll help minimise hotel charges or cancellation fees right away
1 year
Step up to Silver
To become a Silver member, simply book and stay 10 nights or more during your current membership year
1 year
Strive for Gold
Become a Gold member by booking and staying 30 nights or more during your current membership year
See Gold benefitsBenefits at a glance
Rewards | Silver | Gold | |
|---|---|---|---|
| Secret Prices | |||
| Collect 10 nights, get 1 reward night | |||
| Priority customer service | |||
| Hassle Free Travel Guarantee | |||
| Price Guarantee Plus | |||
| Exclusive deals for Gold members |
Enjoy the benefits
As a member, the more nights you collect, the more rewards you’ll get. See the benefits for Hotels.com™ Rewards, Silver and Gold membership.
Got a question?
How do I unlock Secret Prices?
For answers to questions like these and more, check out our articles. They have all the information you need.
Terms and Conditions
Our loyalty programme, Hotels.com™ Rewards, is for guests aged 18+ who signed up with a valid email address. When you book and stay 10 nights at eligible properties, you’ll get 1 reward night to redeem anytime, anywhere at any eligible property. Your reward night will be the average value of the 10 nights you’ve collected. You just pay taxes and fees. If you’re redeeming your reward night and choose a higher priced room, you only pay the difference. You can’t collect or redeem nights if you apply a discount coupon to pay for your stay or for package bookings. Read full terms and conditions.
Secret Prices are available to Hotels.com app users, Hotels.com™ Rewards members and individuals who unlock Secret Prices on the website by subscribing to Hotels.com by email. Secret prices will be shown where the “Your Secret Price” banner is displayed on your search results. Available on selected hotels and selected dates only. Subject to full terms and conditions.
