Discover the benefits of being a Silver member

  • Premium Service

    Priority customer service
    As a Silver member, your call will always be prioritised so you speak to a specially trained agent
    Price Guarantee Plus
    If you find a better price on exactly the same stay, we’ll match it and refund the difference
    Hassle Free Travel Guarantee
    Need to change or cancel your booking? We’ll help minimise hotel charges or cancellation fees right away
  • Deals & Offers

    Fast track offers
    When you qualify for Silver, enjoy offers that will help you get to your reward night faster and maintain your Silver status
    Early access to deals
    You’ll be the first to know about our sales and promotions

1 year

Step up to Silver

To become a Silver member, simply book and stay 10 nights or more during your current membership year


1 year

Strive for Gold

Become a Gold member by booking and staying 30 nights or more during your current membership year

See Gold benefits

Benefits at a glance




Secret Prices
Collect 10 nights, get 1 reward night
Priority customer service
Hassle Free Travel Guarantee
Fast track offers
Early access to deals
Price Guarantee Plus
Exclusive deals for Gold members

It’s free to join and takes less than a minute

Already a member?

Enjoy the benefits

As a member, the more nights you collect, the more rewards you’ll get. See the benefits for™ Rewards, Silver and Gold membership.

Got a question?

How do I collect nights?

Where’s my missing night?

How do I redeem nights?

How do I unlock Secret Prices?

For answers to questions like these and more, check out our articles. They have all the information you need.

Terms and Conditions

Our loyalty programme,™ Rewards, is for guests aged 18+ who signed up with a valid email address. When you book and stay 10 nights at eligible properties, you’ll get 1 reward night to redeem anytime, anywhere at any eligible property. Your reward night will be the average value of the 10 nights you’ve collected. You just pay taxes and fees. If you’re redeeming your reward night and choose a higher priced room, you only pay the difference. You can’t collect or redeem nights if you apply a discount coupon to pay for your stay or for package bookings. Read full terms and conditions.

Secret Prices are available to app users,™ Rewards members and individuals who unlock Secret Prices on the website by subscribing to by email. Secret prices will be shown where the “Your Secret Price” banner is displayed on your search results. Available on selected hotels and selected dates only. Subject to full terms and conditions.