Discover the benefits of being a Gold member

  • Gold Exclusives
    You’ll have access to lovely stuff such as free breakfast, airport transfers and spa vouchers during your stay at selected properties. Just keep an eye out for the gift box icon when booking.
    VIP Access
    Our VIP Access properties have been highly rated for excellent service. You’ll enjoy guaranteed free WiFi* and don’t forget, you’ll get Gold Exclusives too.
    VIP free room upgrades and more
    As a Gold member you can enjoy a complimentary room upgrade as well as early check in and late check out (subject to availability) when staying at our VIP Access properties.
  • Priority customer service
    As a Gold member, your call will always be prioritised, so you speak to a specially trained agent
    Price Guarantee Plus
    If you find a better price on exactly the same stay, we’ll match it and refund the difference
    Hassle Free Travel Guarantee
    Need to change or cancel your booking? No problem. We’ll help minimise property charges or cancellation fees right away
30

1 year

Strive for Gold

Become a Gold member by booking and staying 30 nights or more during your current membership year

Benefits at a glance

Rewards

Silver

Gold

Secret Prices
Collect 10 nights, get 1 reward night
Priority customer service
Hassle Free Travel Guarantee
Price Guarantee Plus
Silver and Gold exclusives
VIP Access
VIP free room upgrades and more

It’s free to join and takes less than a minute

Already a member?

Enjoy the benefits

As a member, the more nights you collect, the more rewards you’ll get. See the benefits for Hotels.com™ Rewards, Silver and Gold membership.

Got a question?

How do I collect nights?

Where’s my missing night?

How do I redeem nights?

How do I unlock Secret Prices?

For answers to questions like these and more, check out our articles. They have all the information you need.

Terms and Conditions

*Standard WiFi is complimentary, Premium WiFi may be available for an extra charge.

Our loyalty programme, Hotels.com™ Rewards, is for guests aged 18+ who signed up with a valid email address. When you book and stay 10 nights at eligible properties, you’ll get 1 reward night to redeem anytime, anywhere at any eligible property. Your reward night will be the average value of the 10 nights you’ve collected. You just pay taxes and fees. If you’re redeeming your reward night and choose a higher priced room, you only pay the difference. You can’t collect or redeem nights if you apply a discount coupon to pay for your stay or for package bookings. Read full terms and conditions.

Secret Prices are available to Hotels.com app users, Hotels.com™ Rewards members and individuals subscribed to Hotels.com by email. Secret prices will be shown where the "Your Secret Price" banner is displayed on your search results. Available on selected hotels and selected dates only. Subject to full terms and conditions.