COVID-19 information and travel guide

As COVID-19 continues to impact travel around the globe, we want to reassure you that we’re here to help you find the right stay whenever you’re ready to travel.

Please check reputable health, safety, and travel advisories for where your travel is originating from and the destinations you're traveling to. Make sure that activities and attractions you want to visit are open and plan for any restrictions or last-minute changes. Also, check the cleanliness and safety enhancements adopted by the properties. It's important that you carry out your own research to determine whether it’s the right time to travel for you.

Use the map to explore destinations and learn more about COVID-19 restrictions, regulations and safety guidelines.

 Open travel restrictions map

Use the search tool to find out more about advisories for travel during COVID-19, including regulations for destinations, and safety and health guidelines.

 Open travel advisory tool

Did you know, we have over 400,000 hotels on our site that offer free cancellation? Hopefully, your travels this year will go ahead as planned but no one knows what the future holds. For peace of mind, we recommend you choose the free cancellation⁴ option whenever it’s available in case you need to change or cancel your stay.

Follow these steps to find a hotel that offers free cancellation options:

Step 1: Enter the relevant details for your stay to search for hotels.  

Step 2: Filter your search results by selecting the ‘Free cancellation’ option and choose a hotel.

Step 3: Select a room option that offers free cancellation and remember to check the cancellation policy before you book.

⁴Some hotels require you to cancel more than 24 hours before check-in. Please check the site for details.

Many properties have updated us about their enhanced health and safety measures. Look out for “COVID-19 Hygiene and Cleanliness” on the property pages to find information on enhanced health and safety, such as:

Official health standards

  • Properties adhering to corporate/organisational sanitisation guidelines


Social distancing

  • Contactless check-in and check-out available
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place


Hygiene and sanitisation

  • Property is cleaned with disinfectant
  • Commonly touched surfaces are cleaned with disinfectant
  • Gap period enforced between guest stays


Essentials at the property

  • Guests are provided with free hand sanitiser
  • Masks and gloves are available to guests
  • Individually wrapped food items available

No stamps or reward nights expiry this year

We want to offer you the flexibility to make the most of your stamps and unused reward nights, so we’re extending stamps and reward night expiry dates until 31st December 2021.

Check your Rewards activity

Gold and Silver membership

As travel opportunities have been limited because of the pandemic, we're extending Silver and Gold members' current membership status for another year. That's a 24-month status extension in total (but only if you were a Silver or Gold member as of February 2020).

Check your Rewards membership status

Getting to Gold or Silver

We're giving you a head start to progress to Silver or Gold by counting all nights stayed in your last membership year, as well as this year, to count towards your progress. Please note that these nights stayed (and subsequent stamps collected) will count towards your membership progress only, and not reinstated towards your reward nights.

See further details about Rewards

Please visit our Customer Service Portal that includes online tools to help you change or cancel travel plans electronically yourself. Access the Customer Service Portal

Need a hand? Our customer support team is here when you need them.

View our contact options