Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Bürgenstock Hotels & Resort – Palace Hotel
4.5-star ski-in/ski-out hotel with spa, near Burgenstock
- Great for families
- Free full breakfast and free WiFi
- Collect stamps
- Price Guarantee
From
€778
9.4Exceptional60 verified Hotels.com guest reviews
It's difficult to start when there are so many good things to say. The resort is simply…
Jun 28, 2019
No one clean the room and change the towel whole day
Dec 27, 2019
- Parking available
- Pool
- Free WiFi
- Pet-friendly
- Airport transfer
- Gym
- Non-smoking
- Air Conditioning
Property highlights
Main amenities
- 109 smoke-free guestrooms
- Daily housekeeping
- Golf course
- Ski-in/ski-out access
- Restaurant and bar/lounge
- Full-service spa
For families
- Cribs/infant beds (surcharge)
- Children's pool
- Babysitting or childcare (surcharge)
- Children's club (free)
- Rollaway/extra beds (surcharge)
- Connecting/adjoining rooms available
What’s around
- Burgenstock - 20 min walk
- Hammetschwand Lift - 17 min walk
- Stanserhorn Cable Car - 6.5 mi / 10.4 km
- St. James Way - 6.6 mi / 10.7 km
- Brunni Cable Car - 8.4 mi / 13.6 km
- Chapel Bridge - 11.9 mi / 19.2 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Check availability
- Deluxe Double Room, 1 Bedroom, Balcony, Lake View
- Suite, 1 Bedroom, Lake View, Lakeside
- Superior Double Room, Lake View
- Superior Double Room, Mountain View
- Deluxe Double Room, 1 Bedroom, Balcony, Mountain View
- Executive Double Room, Terrace, Lake View
- Grand Suite, 1 Bedroom, Lake View, Lakeside
- Exclusive Suite, 2 Bedrooms, Balcony, Lake View
Location
- Burgenstock - 20 min walk
- Hammetschwand Lift - 17 min walk
- Stanserhorn Cable Car - 6.5 mi / 10.4 km
What’s around
Landmarks
- Burgenstock - 20 min walk
- Hammetschwand Lift - 17 min walk
- Stanserhorn Cable Car - 6.5 mi / 10.4 km
- St. James Way - 6.6 mi / 10.7 km
- Brunni Cable Car - 8.4 mi / 13.6 km
- Chapel Bridge - 11.9 mi / 19.2 km
- KKL Lucerne - 12.5 mi / 20.1 km
- Swiss Transportation Museum - 13.4 mi / 21.6 km
- Lion Monument - 14.6 mi / 23.5 km
- Dallenwil - Wiesenberg Cable Car - 9.7 mi / 15.7 km
- Dallenwil – Niederrickenbach Cable Car - 10.1 mi / 16.2 km
Getting around
- Hergiswil Station - 16 min drive
- Sarnen Station - 24 min drive
- Lucerne Station - 31 min drive
- Airport shuttle (surcharge)
- Train station drop-off (surcharge)
- Train station pick-up (surcharge)
- Shopping center shuttle (surcharge)
- Casino shuttle (surcharge)
At a glance
Hotel size
- This hotel has 109 rooms
- This hotel is arranged over 7 floors
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is noon
Restrictions related to your trip
- This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Special check in instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Required at check in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Babysitting/childcare*
- Free children's club
Pets
- Pets allowed*
- Restrictions apply*
Internet
- Free WiFi in rooms
Transfers
- Airport shuttle (available 24 hours)*
- Train station shuttle*
Parking
- Onsite self parking (CHF 40 per night)
- Onsite valet parking (CHF 40 per night)
- Onsite extended parking (CHF 40 per night)
- Electric vehicle charging point on site
- Height restrictions apply for onsite parking
Other information
- Smoke-free property
In the hotel
Taking the kids?
- Children's club (free)
Food and drink
- Free full breakfast daily
- Restaurant
- Bar/lounge
- 24-hour room service
Things to do
- Fitness classes on site
- Bicycle rentals on site
- Golf lessons on site
- Golf driving range on site
- Helicopter/airplane tours on site
- Hiking/biking trails on site
- Horse riding/rental on site
- Ice skating on site
- Pilates classes on site
- Scooter/moped rentals on site
- Segway rental/tour on site
- Skydiving on site
- Tennis lessons on site
- Yoga classes/instruction on site
- Ecotours nearby
- Mountain biking nearby
- Parasailing nearby
- Sailing nearby
- Scuba diving nearby
- Ski lessons available nearby
- Ski equipment rental shops nearby
- Cross-country skiing nearby
- Downhill skiing nearby
- Snowboarding nearby
- Water skiing nearby
Working away
- 24-hour business center
- Number of meeting rooms - 12
- Conference space
- Conference space size (feet) - 23680
- Conference space size (meters) - 2200
- Conference center
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Limo or Town Car service available
- Dry cleaning/laundry service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter/bellhop
Facilities
- Number of buildings/towers - 1
- Year Built - 2017
- Elevator
- ATM/banking
- Safe-deposit box at front desk
- Terrace
- Fireplace in lobby
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible registration desk
Languages Spoken
- Arabic
- Chinese
- English
- French
- German
- Hungarian
- Italian
- Romanian
- Russian
- Spanish
In the room
Home comforts
- Air conditioning
- Minibar
- Coffee/tea maker
- Bathrobes
- Slippers
- Iron/ironing board
Sleep well
- Pillow menu
- Down comforter
- Blackout drapes/curtains
- Soundproofed rooms
- Premium bedding
- Memory foam mattress
Things to enjoy
- Individually decorated
- Individually furnished
- Separate sitting area
Freshen up
- Private bathroom
- Bathtub or shower
- Designer toiletries
- Hair dryer
Be entertained
- LED TV
- Premium TV channels
- MP3 docking station
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Special features
Spa
Alpine Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.
Dining
RitzCoffier - This fine-dining restaurant serves dinner only.
Recreation
On Site
- Golf course on site
- Indoor tennis courts -
- Outdoor tennis court
- Sauna
- Steam room
- Tennis on site
- Fitness classes on site
- Bicycle rentals on site
- Golf lessons on site
- Golf driving range on site
- Helicopter/airplane tours on site
- Hiking/biking trails on site
- Horse riding/rental on site
- Ice skating on site
- Pilates classes on site
- Scooter/moped rentals on site
- Segway rental/tour on site
- Skydiving on site
- Tennis lessons on site
- Yoga classes/instruction on site
Nearby
- Ecotours nearby
- Mountain biking nearby
- Parasailing nearby
- Sailing nearby
- Scuba diving nearby
- Ski lessons available nearby
- Ski equipment rental shops nearby
- Cross-country skiing nearby
- Downhill skiing nearby
- Snowboarding nearby
- Water skiing nearby
Small print
Also known as
- Bürgenstock Hotels Resort – Palace Hotel
- Bürgenstock Palace Hotel
- Burgenstock Hotels Palace
- Burgenstock Hotels & – Palace
- Bürgenstock Hotels & Resort – Palace Hotel Hotel
- Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
- Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen
- Bürgenstock Hotels Resort Palace Hotel Ennetbuergen
- Bürgenstock Hotels Palace Ennetbuergen
- Hotel Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
- Ennetbuergen Bürgenstock Hotels & Resort – Palace Hotel Hotel
- Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
- Bürgenstock Hotels Resort Palace Hotel
- Bürgenstock Hotels Palace
- Hotel Bürgenstock Hotels & Resort – Palace Hotel
Optional extras
Late check-in between midnight and midnight can be arranged for an extra charge of 100-percent of room rate
Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)
Facility access costs CHF 100 per person, per day. Facilities include a sauna, a spa, and a swimming pool.
Self parking costs CHF 40 per night
Valet parking costs CHF 40 per night
Extended parking costs CHF 40 per night
Rollaway beds are available for CHF 225.0 per night
Cribs/Infant beds are available for CHF 50.0 per night
Babysitting/childcare is available for an extra charge
Pets are allowed for an extra charge of CHF 60 per pet, per night
Service animals exempt from feesAirport shuttle service is offered for an extra charge of CHF 450 per person (one-way)
Airport shuttle service for children up to age 17 costs CHF 450
Train station pick-up and train station drop-off service is offered for an extra charge
Casino shuttle and shopping center shuttle service is offered for an extra charge
Policies
Guests have access to the spa facilities (pool, sauna, etc.) at Buergenstock Hotel & Alpine Spa, located approximately 0.25 miles (402 meters) away; an entrance fee of CHF 100 per person, per day applies.
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
For details on pet restrictions, contact the property at the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Children under 16 years old are not allowed in the spa without adult supervision.
Parking height restrictions apply.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.
Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards and cash.
Mandatory fees
You’ll be asked to pay the following charges at check-in or check-out:
- A tax is imposed by the city: CHF 5.1 per person, per night
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Bürgenstock Hotels & Resort – Palace Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- Yes. Self parking costs CHF 40 per night. Valet parking costs CHF 40 per night. Extended parking costs CHF 40 per night. Electric vehicle charging is available.
- Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
- Yes, pets are welcome. There's a charge of CHF 60 per pet, per night. Service animals are exempt from fees.
- You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).
- Yes, there's an onsite restaurant, RitzCoffier. Nearby restaurants include Hafenrestaurant (5.1 mi), Aiola Harissenbucht Stansstad (5.2 mi), and Brasserie Le Mirage (5.7 mi).
- Yes, an airport shuttle is available. The charge is CHF 450 per person one-way.
- No, this hotel doesn't have a casino, but Grand Casino Lucerne (5 mi) is nearby.
9.4Exceptional60 verified Hotels.com guest reviews
- 10.0Exceptional
An amazing experience & view of Lake Luzern
Amazing experience - spacious and elegant rooms, one of the best spas I’ve been to, and the outside pool with the view on Lake Luzern and Mount Pilatus is unforgettable. We had dinner at the Spices restaurant; the special menu was expensive (as everywhere else in Switzerland) but delightful, and they accommodated every of our requests. Be sure to get to the hotel early with the boat/funicular shuttle, experience the spa (additional costs, yes, but worth every penny and you can go back the next morning), enjoy a drink with a view, and perhaps go for a nordic walk in the morning!
1 night trip, Dec 26, 2019
Verified Hotels.com guest review
- 10.0Exceptional
Amazing property. Staff extremely helpful. Spa was gorgeous
5 night family trip, Dec 25, 2019
Verified Expedia guest review
- 10.0Exceptional
Excellent
Excellent hotel in a beautiful location
1 night trip, Dec 21, 2019
Verified Hotels.com guest review
- 10.0Exceptional
The room was clean, spacious and well equipped. The facility was interesting and amenities was very well provided. All the staff were really friendly and helpful
Phoebe, 1 night romance trip, Dec 18, 2019
Verified Expedia guest review
- 10.0Exceptional
The view is amazing, the facility is clean and new. Will definitely come back if I visit Lucerne again.
Janet, 1 night trip, Nov 25, 2019
Verified Hotels.com guest review
- 10.0Exceptional
The cleanliness and friendliness of the staff was amazing. So many details were considered in the rooms, and common areas. Will definitely be going back!
3 night trip, Nov 8, 2019
Verified Expedia guest review
- 10.0Exceptional
Lucerne
Beautifully appointed hotel, magnificent view of mountains
Julie, 2 night romance trip, Oct 10, 2019
Verified Hotels.com guest review
- 10.0Exceptional
Everything was great, staff, resort and atmosphere
3 night romance trip, Oct 6, 2019
Verified Expedia guest review
- 10.0Exceptional
The location is perfect, The hotel is well designed and the staff was extremely kind, especially the staff in the (weekend) breakfast.
2 night family trip, Aug 22, 2019
Verified Expedia guest review
- 10.0Exceptional
Hotel was very amazing ! amazing location ! Staff ! Rooms ! Spa ! Activities ! Food ! Transportation! Gym ! Views both sides, lake and mountain are amazing ! everything you could imagine, you will find it there. I highly recommend it if you want to spend some quality time with family or friends.
Muotaz, 2 night family trip, Aug 21, 2019
Verified Expedia guest review
