Bürgenstock Hotels & Resort – Palace Hotel

Photo gallery for Bürgenstock Hotels & Resort – Palace Hotel

Primary image
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Lake View Cottage with Spa access | View from room

Overview of Bürgenstock Hotels & Resort – Palace Hotel

Bürgenstock Hotels & Resort – Palace Hotel

5.0 star property
Ennetbuergen ski-in/ski-out hotel with 2 outdoor pools and spa

9.4/10 Exceptional

79 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Bürgenstock 19, Obbürgen, Ennetbuergen, NW, 6363
Main amenities
  • Daily housekeeping
  • Golf course
  • Ski-in/ski-out access
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Free children's club
  • Ski passes
  • 1 outdoor and 2 indoor tennis courts
  • 24-hour health club
  • Sauna
  • Steam room
For families
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • Burgenstock - 6 min drive

Getting around

  • Stansstad Station - 14 min drive
  • Hergiswil Station - 16 min drive
  • Alpnachstad PB Station - 19 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pickup (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)

About this property

Bürgenstock Hotels & Resort – Palace Hotel

5-star historic hotel by the lake
At Bürgenstock Hotels & Resort – Palace Hotel, you can look forward to free full breakfast, 9 holes of golf and a round-trip airport shuttle. Hit the slopes at this hotel, offering ski-in/ski-out access, a ski shuttle and ski passes. Treat yourself to a detox wrap, a manicure/pedicure or a facial at the on-site spa. Be sure to enjoy a meal at RitzCoffier, the on-site fine-dining restaurant. The 24-hour health club offers aerobics classes and yoga classes; other things to do include ziplining, hunting and skydiving. In addition to a terrace and a garden, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • 2 outdoor pools and an indoor pool, with sunloungers and pool umbrellas
  • Bike hire, 2 indoor tennis courts and valet parking (surcharge)
  • Limo/town car service, an electric car charging station and concierge services
  • A porter/bellboy, 12 meeting rooms and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All 109 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menu and air conditioning.
More amenities include:
  • Frette Italian sheets, memory foam beds and down duvets
  • Designer toiletries, baths or showers and hairdryers
  • LED TVs with premium channels
  • Separate sitting areas, cots/infant beds and electric kettles

Languages

Arabic, Chinese (Mandarin), English, French, German, Hungarian, Italian, Romanian, Russian, Spanish

At a glance

Hotel size

  • 109 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (CHF 40 per night)
  • On-site valet parking (CHF 40 per night)
  • On-site extended parking (CHF 40 per night)
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station shuttle*

Off-site

  • Shopping centre shuttle*
  • Casino shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Golf lessons
  • Hiking/biking trails
  • Ropes course
  • Horse riding/hire
  • Helicopter/aeroplane tours
  • Scooter/moped hire
  • Segway hire/tours
  • Skydiving
  • Ziplining
  • Ice skating
  • Ecotours nearby
  • Mountain biking nearby
  • Rock climbing nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • 24-hour business centre
  • 12 meeting rooms
  • Conference centre (23680 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • 24-hour health club
  • 9 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • An indoor pool
  • Full-service spa
  • 2 indoor tennis courts
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Hungarian
  • Italian
  • Romanian
  • Russian
  • Spanish

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby
  • Ski hire shops

Room amenities

Be entertained

  • MP3 docking station
  • LED television
  • Premium digital channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Memory-foam mattress
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

RitzCoffier – This fine-dining restaurant only serves dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 3.75 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of CHF 450 per person (one-way)
  • Train station pick-up and train station drop-off services are offered for an extra charge
  • Casino shuttle and shopping centre shuttle services are offered for an extra charge
  • Late check-in between midnight and midnight can be arranged for an extra charge of 100 per cent of room rate
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for CHF 63.0 per night
  • Rollaway beds are available for CHF 225.0 per night
  • Airport shuttle service for children up to age 17 costs CHF 450
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 60 per pet, per night

Parking

  • Self-parking costs CHF 40 per night
  • Valet parking costs CHF 40 per night
  • Extended parking costs CHF 40 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Facility access costs CHF 100 per person, per day
  • The seasonal pool is open from May to September
  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Guests have access to the spa facilities (pool, sauna, etc.) at Buergenstock Hotel & Alpine Spa, located approximately 0.25 miles (402 meters) away; an entrance fee of CHF 100 per person, per day applies.
Children under 16 years old are allowed in the SPA area and must be accompanied by an adult.

Also known as

Burgenstock Hotels & – Palace
Bürgenstock Hotels & Resort – Palace Hotel Hotel
Bürgenstock Hotels & Resort – Palace Hotel Ennetbuergen
Bürgenstock Hotels & Resort – Palace Hotel Hotel Ennetbuergen

Frequently asked questions

Does Bürgenstock Hotels & Resort – Palace Hotel offer free cancellation for a full refund?
Yes, Bürgenstock Hotels & Resort – Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Bürgenstock Hotels & Resort – Palace Hotel?
As of 3 October 2022, prices found for a 1-night stay for 2 adults at Bürgenstock Hotels & Resort – Palace Hotel on 11 October 2022 start from €742, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Bürgenstock Hotels & Resort – Palace Hotel?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Bürgenstock Hotels & Resort – Palace Hotel?
Yes, pets are welcome. There's a charge of CHF 60 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Bürgenstock Hotels & Resort – Palace Hotel?
Yes. Self-parking costs CHF 40 per night. Valet parking costs CHF 40 per night. Extended parking costs CHF 40 per night. Electric car charging is available.
Is an airport shuttle service offered by Bürgenstock Hotels & Resort – Palace Hotel?
Yes, an airport shuttle is available. The charge is CHF 450 per person one-way.
What are the check-in and check-out times at Bürgenstock Hotels & Resort – Palace Hotel?
You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Bürgenstock Hotels & Resort – Palace Hotel?
No, this hotel doesn't have a casino, but Grand Casino Lucerne (5 mi) is nearby.
What is there to do at Bürgenstock Hotels & Resort – Palace Hotel and nearby?
Have fun with on-site activities such as horse riding, skydiving and zip-lining, and practise your swing at the golf course. Additional recreation on-site includes aerobics , helicopter/aeroplane tours and pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Bürgenstock Hotels & Resort – Palace Hotel also has an indoor pool, a 24-hour health club and a sauna, as well as a picnic area and a garden.
Are there restaurants at or near Bürgenstock Hotels & Resort – Palace Hotel?
Yes, there's an on-site restaurant, RitzCoffier. Nearby restaurants include Verbena (5-min walk), zum Beck (4.9 mi) and Hafenrestaurant (5.1 mi).
What's the area around Bürgenstock Hotels & Resort – Palace Hotel like?
Bürgenstock Hotels & Resort – Palace Hotel is located a short 17-minute walk from Hammetschwand Lift.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.3/10

Staff & service

9.5/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Exceptional

Mahmoud, 2-night trip
Verified Hotels.com guest review

4/10 Fair

The staff were very discourteous and difficult to deal with
Omar Nabil, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Great resort, some space for improvement
Positive points: - check-in and reception have been a pleasure, top-notch! - ladies at the SPA were really over the top and went the extra mile to help my wife who forgot to bring her swimming suit. All with honest smiles and a positive mood - the lady who did the special treatment in the 100 degrees sauna has been simply great - service at the lounge bar was spot-on: professional, elegant, precise, kind, simply perfect - great to see that in the Oak Grill restaurant they really know how to make vegans/vegetarians feel welcome with some delicious cuisine. Negative points - breakfast with no cakes! There was nothing like that and when I asked if there was any chocolate-like cake or similar, I have been offered a pancake with Nutella on the side. Really minimum effort from a resort like this. I got better treatment in some 3-star hotels in the past. Also, the person assigned to our table was really rushing making my morning start stressful - personnel at the boutique is very unfriendly. Small suggestion to the management: send them for a "How to smile and make your clients comfortable" training, they really need it!
Roberto, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Disappointed with Staff attitude
Hotel view is amazing, and great facilities, a bit pricy , rooms are small , long waiting on breakfast to be seated - employees at the lobby bar and front desk are really rude. Good to experience it but never going back
Mohammed, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic views and service
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Kine Annette, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Flordeliza, 1-night trip
Verified Ebookers guest review

10/10 Exceptional

Amazing experience with amazing view.
One of the most beautiful hotels in the world, everything was great, the spa is spectacular with amazing view, to room was nice and the breakfast was delicious. The staff was really helpful and nice. We will come back for sure.
eyall, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect!!!
Or, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Ebookers guest review