Wooden Arcs Resort & Spa

Photo gallery for Wooden Arcs Resort & Spa

Primary image
2 outdoor pools
2 outdoor pools
2 outdoor pools
Balcony

Overview of Wooden Arcs Resort & Spa

Wooden Arcs Resort & Spa

3.5 star property
Mountain aparthotel in Mastaba with 2 restaurants and 2 outdoor pools

5 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Kitchen
  • Non-smoking
Map
Al Rumman Village, Near Philadelphia University, Mastaba, Jerash Governorate, 95311
Main amenities
  • 15 smoke-free apartments
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business centre
  • Conference centre
  • Airport shuttle
Feel at home
  • Children stay free
  • Children's pool
  • Kitchen
  • Separate bath and shower
  • Separate dining area
  • Separate sitting area
Cleaning & safety
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Follows industry sanitisation guidelines

Choose dates to view prices

About this area

Getting around

  • Amman (AMM-Queen Alia Intl.) - 31.9 miles/51.4 km
  • Airport shuttle (surcharge)

About this property

Wooden Arcs Resort & Spa

Wooden Arcs Resort & Spa offers an airport shuttle (available 24 hours) for JOD 50 per vehicle one-way. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at one of the 2 restaurants. 2 outdoor pools and a bar/lounge are other highlights, and apartments feature fireplaces and kitchens. Fellow travellers say good things about the helpful staff.

Languages

Arabic, English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Safe Travels (WTTC - Global) and COVID-19 Guidelines (WHO)

Safety measures

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time ends at anytime
  • Minimum check-in age – 18
  • Check-out time is 12:30 PM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Prenatal massages
  • Swedish massages
  • Thai massages
  • Hot stone massages
  • Deep-tissue massages
  • Sports massages

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay free
  • Children's pool

Kitchen

  • Fridge
  • Hob
  • Microwave
  • Oven
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • Buffet breakfast available for a fee daily 9 AM–11:30 AM: JOD 7 for adults and JOD 5 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Manager's reception (free)
  • Snack bar/deli
  • Coffee/tea in a common area
  • 24-hour room service

Bedrooms

  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Hairdryer
  • Towels provided
  • Slippers
  • Dressing gowns
  • Free toiletries

Living spaces

  • Fireplace
  • Dining room
  • Sitting area

Entertainment

  • 42-inch LED TV with cable service

Outdoor areas

  • Terrace
  • Balcony or patio
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 24-hour business centre
  • Conference centre

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • In-room accessibility
  • Roll-in shower
  • Soundproofing
  • Wheelchair accessible
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Free newspapers
  • In-room massages

Location highlights

  • In the mountains

General

  • 15 rooms

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, zeer. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • Deposit: JOD 100.0 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of JOD 7 for adults and JOD 5 for children (approximately)
  • Airport shuttle service is offered for an extra charge of JOD 50 per vehicle (one-way)

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • COVID-19 Guidelines (CDC)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (WHO)

Policies

Noise-free guestrooms cannot be guaranteed.

This property accepts credit cards.

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December.

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January.

A fee for a mandatory Valentine's Day gala dinner is included in the total price displayed for stays on 14 February.

Also known as

Wooden Arcs & Spa Mastaba
Wooden Arcs Resort & Spa Mastaba
Wooden Arcs Resort & Spa Aparthotel
Wooden Arcs Resort & Spa Aparthotel Mastaba

Frequently asked questions

Overall score and ratings

5.6

8.0/10

Cleanliness

4.0/10

Staff & service

10.0/10

Amenities

8.0/10

Property conditions & facilities

2/10 Poor

A catalogue of disasters and incompetence, terrible slow service, shoddy maintenance.
David, 2-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

チェックインに大分時間がかかりました。エクスペディアで予めお金を払っていたのですが、それがよく理解してもらえませんでした。 予めネットで支払う際は英語で記載した領収書等を持参する。あるいは現地で支払いする形の方が安心できると思います。
TF, 1-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

6/10 Good

Well.. The hotel itself is nice, it is new, clean and well equipped. The biggest problem was the location - the address on hotels.com was pointing into the centre of Jerash, so we went there. Quite a big surprise was that there was no hotel on that address. We've checked google - the same (wrong) location. Luckily some local people asked if we need help and even they didn't know where the Wooden Arcs Resort is, but when we called the hotel, they were able to get the directions. One guy told us he will show us the way, so we were following his car for around 20 kilometers before we got to the hotel. The hotel is located outside of Jerash, near Philadelphia University. Once we've got the the hotel, our impression was improved, the staff was friendly and helpful.
1-night romance trip
Verified Hotels.com guest review