Seel Street Hotel by EPIC

Excellent location in the center of Liverpool's shopping district. The service was also excellent. The room was big and perfectly clean. The lighting in the room and bathroom was a problem and it was difficult to read, shave or apply make-up. In fact the room was so dark it was even hard to find our belongings in the room when we packed to leave. Also, the reception desk was too tall and I had to stand on ti-pee-toes to sign something. (I am 5"4")

Friendly Service, cosy room and great location in the heart of the city.

Lovely hotel all new and clean. Find it odd this is the only hotel I have ever stayed in that requires a safety deposit and takes far too long to go back into your account,have stayed here every 5 weeks for two years due to business requirements in the city and have no loyalty scheme or still require security deposits after that many visits. On my last stay from 7 am people were in and out of neighbouring rooms the doors to rooms slam shut which shake the rest of the rooms.

Fantastic!

Very nice rooms and well presented hotel visually. Customer service is one of the worst i have encountered in my life. The Hotel manager offered me a second night free after a totally disastrous stay before. The Reception Team could not find my booking for over an hour and left sitting in the closed bar/restaurant area. No food was available also after 9am on this particular night.. A string of other disasters occurred and all they did was give me a bottle of beer form a close bar for my long wait.