2/10 Poor
19 June 2021
Hotel Lied and Said I Never Stayed There
This is an OK place to stay, the problem came when it was time to check out. They claim to accept credit cards on the website, but when the time came to pay, they claimed their machine was broken. When I showed them it wasn't they then claimed nobody knew how to use it! A real dog and pony show. I was forced to pay from my scarce cash. They then reported me as a no show so they wouldn't have to pay Hotels.com, thereby stiffing me on my two stamps. Real sleazebags.
For it's part, Hotels.com was no help. I tried reaching them repeatedly on the priority "Gold Members" line, but I could never get a connection because they claimed not to recognize the itinerary number. What a waste of time.
Avoid this place. They are thieves. As for Hotels.com I will stop using them unless I can't find better prices elsewhere.
Daniel, 2-night trip
Verified Hotels.com guest review