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The Level at Melia Castilla

4-star hotel with 2 restaurants, near Plaza de Castilla

  • Free continental breakfast and free WiFi
From
€245

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Calle del Poeta Joan Maragall, 43, Madrid, 28020, Madrid, Spain
9.6.Exceptional.
  • The bathroom was amazing! The Level area was also very nice!

    Feb 27, 2020

  • Everything was perfect

    Feb 25, 2020

See all 18 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) and Stay Safe with Meli� (Meli�) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 84 guestrooms
  • Daily housekeeping
  • 2 restaurants and pool bar
  • Seasonal outdoor pool
  • 24-hour health club
  • Self parking

For families

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Tetuan
  • Plaza de Castilla - 8 min walk
  • Santiago Bernabeu Stadium - 13 min walk
  • Thyssen-Bornemisza National Museum - 3.4 mi / 5.5 km
  • Gran Via Street - 3.6 mi / 5.8 km
  • Puerta del Sol - 3.7 mi / 6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • The Level, Deluxe Room
  • The Level, Premium Room
  • The Level, Junior Suite
  • The Level, Grand Suite
  • Castilla The Level
  • The Level, Family Room, Connecting Rooms
  • Room (Premium Triple Room The Level)
  • Room (Family Communicated The Level 2+2)

What’s around

Landmarks

  • In Tetuan
  • Plaza de Castilla - 8 min walk
  • Santiago Bernabeu Stadium - 13 min walk
  • Thyssen-Bornemisza National Museum - 3.4 mi / 5.5 km
  • Gran Via Street - 3.6 mi / 5.8 km
  • Puerta del Sol - 3.7 mi / 6 km
  • Prado Museum - 3.8 mi / 6.2 km
  • Plaza Mayor - 4.8 mi / 7.8 km
  • Royal Palace of Madrid - 5.2 mi / 8.4 km
  • IFEMA - Feria de Madrid - 6.3 mi / 10.1 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 13 min drive
  • Madrid (XTI-Chamartin Train Station) - 20 min walk
  • Nuevos Ministerios Station - 21 min walk
  • Madrid Chamartín Station - 25 min walk
  • Cuzco Station - 6 min walk
  • Valdeacederas Station - 7 min walk
  • Tetuan Station - 8 min walk
map
See on map
Calle del Poeta Joan Maragall, 43, Madrid, 28020, Madrid, Spain

At a glance

Hotel size

  • This hotel has 84 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-1:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check in instructions

If you arrive at the property after hours, you'll need to check in at an alternate location: Main Reception at Meliá CastillaFront desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 27 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Free continental breakfast daily
  • 2 restaurants
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Outdoor seasonal pool
  • Pool sun loungers
  • Spa services on site
  • Pool umbrellas
  • Arcade/game room

Working away

  • Number of meeting rooms - 15
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1971
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair-width doorways

Languages Spoken

  • Arabic
  • Chinese
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch LED TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

L'Albufera Restaurant - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required.

Loby Café - Onsite café. Open daily.

La Terraza - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs EUR 27 per day

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from noon to 8:00 PM
  • The seasonal pool is open from June to September
  • Children under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of No between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Stay Safe with Meli� (Meli�).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a smoke detector and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

  • Level Melia Castilla Hotel
  • The Level at Melia Castilla Hotel
  • The Level at Melia Castilla Madrid
  • The Level at Melia Castilla Hotel Madrid

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Level at Melia Castilla does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 27 per day. Parking spots may be limited.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from noon to 8:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - 1:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in are available.
  • Yes, there are 2 onsite restaurants, featuring poolside dining. Nearby restaurants include Mesón Txistu (3-min walk), La Chalana (4-min walk), and L'abbraccio (4-min walk).
  • No, this hotel doesn't have a casino, but Casino de Madrid (8-min drive) and Casino Gran Via (8-min drive) are both nearby.
  • The Level at Melia Castilla has a seasonal outdoor pool, a 24-hour health club, and spa services, as well as an arcade and a garden.
9.6.Exceptional.
  • 10.0.Exceptional

    First of all at the beginning a bell boy came out and helped me with my suitcase and took me to the correct concierge ; there are several and he explained how to get back to that place and also the elevator button to push to get outside the hotel.This was necessary because the hotel is quite large.There are many things to help their guests relax and pamper themselves.The breakfast room is the largest that I ever saw and I have never seen so many selections from which to choose.

    LG, 3 night trip, Oct 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Really helpful and friendly staff, very clean, relaxing experience on The Level.

    3 night family trip, Aug 29, 2019

    Verified Expedia guest review

  • 6.0.Good

    Hotel fenomenal pero hay que organizar la entrada

    No tenían sistema informático y estuvimos 1 hora y 30 minutos esperando (se acerco un encargado solo para decir que sentía la espera pero no escucho las quejas por la mala organización) para que nos indicasen que nos dan la habitación en otra recepción que para llevarnos esperamos otros 20 minutos hasta que nos quejamos y nos bajo el chico de la recepción. Una vez en la recepción que nos pertenecía nos dijeron que podíamos tomar algo para la espera y al rato apareció el encargado que nos había pedido disculpas y esta vez con otra aptitud escuchando los problemas, disculpándose y ofreciendo una habitación mejor a la que teníamos reservada. Como le comente al encargado creo que al tener dos recepciones para el hotel es conveniente identificar el cliente que entra para derivarle a la recepción que corresponde ya que no se puede juzgar al cliente por nada mas que lo que hay a simple vista.

    jesus, 1 night trip, Oct 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Das Fenster konnte man im 15 Stock öffnen. Im Fensterrahmen waren Zigaretten filter darin. Es war ein Nichtraucher Zimmer.

    2 night romance trip, Oct 25, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    El servicio, los alimentos y el personal, son lo mejor que tienen en el lugar, te hacen sentir especial y unico, se esfuerzan mas de lo que deberian. MUCHAS FELICIDADES A QUIEN LIDEREA ESTE EQUIPO

    Carlos, 6 night romance trip, Sep 14, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    ottima la sistemazione "level". trattamento personalizzato

    5 night family trip, Aug 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very enjoyable stay with access to the VIP area. Great food and wine

    3 night romance trip, Jul 27, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Expérience The Level très agréable. Sentiment d'être dans une bulle par rapport aux autres clients de l’hôtel. Personnel professionnel et serviable. Hotel un peu excentré mais métro très proche.

    2 night trip with friends, Jul 4, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    Servicio de excelencia. Habitaciones amplias , cómodas y muy bien atendidas

    4 night trip, Mar 28, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    ADOLFO, 1 night trip, Nov 12, 2021

    Verified Hotels.com guest review

See all 18 reviews