Kumara Serenoa by Lopesan Hotels

Photo gallery for Kumara Serenoa by Lopesan Hotels

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3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
Minibar, in-room safe, desk, laptop workspace

Overview of Kumara Serenoa by Lopesan Hotels

UNESCO Sustainable Travel Pledge

Kumara Serenoa by Lopesan Hotels

4.0 star property
4-star hotel in Campo Internacional Maspalomas with 3 outdoor pools and restaurant

8.8/10 Fabulous

121 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is €133
Price available on 11/09/2022
Touroperador fritidsresor 4, San Bartolome de Tirajana, Gran Canaria, 35100
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • 3 outdoor pools
  • Free supervised childcare
  • Fitness centre
  • Children's pool
  • Pool bar
  • Room service
  • Limo/town car service
  • UNESCO Sustainable Property
  • Terrace
For families
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Living room
  • Television
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Campo Internacional Maspalomas
  • Yumbo Shopping Center - 6 min drive
  • Maspalomas Dunes - 7 min drive
  • Meloneras Beach - 6 min drive
  • Maspalomas Lighthouse - 6 min drive
  • Puerto Rico Beach - 19 min drive
  • Amadores Beach - 19 min drive
  • Playa del Cura - 19 min drive
  • Lago Taurito Water Park - 22 min drive
  • Playa de Mogan - 24 min drive
  • Mogan Port - 25 min drive

Getting around

  • Las Palmas (LPA-Gran Canaria) - 23 min drive

About this property

Kumara Serenoa by Lopesan Hotels

Kumara Serenoa by Lopesan Hotels puts you 2.4 mi (3.8 km) from Maspalomas Dunes. Guests can take a dip in one of 3 outdoor pools or grab a bite to eat at Palmera Buffet, which serves breakfast, lunch and dinner. Other highlights at this upmarket hotel include a poolside bar, a fitness centre and a children's pool.


All-inclusive room rates at Kumara Serenoa by Lopesan Hotels are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).


English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 174 rooms
  • Arranged over 1 level


  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Free supervised childcare


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Free off-site parking within 164 ft
  • Street parking available

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • Fitness classes
  • Yoga classes
  • Golf lessons with a pro
  • Concerts/live shows
  • Beach nearby
  • Golf lessons nearby


  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Golf cart on site
  • Golf clubs on site
  • Pool loungers
  • Pool umbrellas


  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 27 holes of golf
  • 3 outdoor pools
  • Golf pro shop on site


  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Handrails in stairwells
  • Hand-held showerheads
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site


  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 42-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker

Sleep well

  • Pillow menu
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Deck or patio
  • Separate living room

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


All-inclusive room rates at Kumara Serenoa by Lopesan Hotels are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).


Palmera Buffet – This buffet restaurant serves breakfast, lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.


Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and debit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.

Also known as

Bungalows Dunabeach Hotel
Bungalows Dunabeach Property San Bartolome de Tirajana
Bungalows Dunabeach Property
Bungalows Dunabeach San Bartolome de Tirajana
Kumara Serenoa by Lopesan Hotels
Kumara Serenoa by Lopesan Hotels Hotel
Kumara Serenoa by Lopesan Hotels San Bartolome de Tirajana

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

Broken A/C
Upon arriving on our second day, we were unable to enter our room due to a difficulty with our key. We went to the front desk to receive a new key but the front desk personnel was on the phone. Waited 15 minutes to speak with him because he was unwilling to take a moment on hold and help us with our key. Then, after finally receiving our key, we entered our room to find our air conditioning not working. Called the front desk this time and he had a repair man come to our room. After taking apart the air conditioning, the repair man told us to wait 20 minutes and then call the front desk if it was still not working. After 20 minutes, it was still not working so we called the front desk. He had no solution. We decided to walk down to the front desk and request a new room. After waiting another 30 minutes to speak to him, the man at the front desk did not want to move us to another room and even suggested we were lying about the air conditioning being broken ~ which we found shocking ~ but we were eventually moved. The whole experience was unpleasant ~ and for us, unacceptable. We would not return and we would not recommend.
4-night trip
Verified Hotels.com guest review

8/10 Very good

Great family hotel , plan your travel
the stay was great - nice pool, entertainment, reception staff really helpful Only things to watch out for - the ac doesn’t work well in all rooms, you need to buy water (we had a problem as we paid for dinner one evening but they wouldn’t give us water because we weren’t full board!!) You do need to either walk a bit in main roads to get to places and take busses or be prepared to pay for taxis as the hotel is away from main places There’s an excellent shuttle bus a few times a day to two local beaches though Take your own nespresso pods as very expensive to buy from hotel Otherwise great !
Raminder, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Just a bit too far from the beach although a bus is provided.
Kirsty, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff very efficient and looking after all guests needs. Hotel rooms spotless daily cleaning service. Second stay in hotel within 6 months hope to return later in year.
Neil, 14-night trip
Verified Expedia guest review

8/10 Very good

Vincent, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

4 Star perfection in Gran Canaria
We had a fabulous week at the Kumara with great experienced staff. Who couldn't do enough to keep things running smoothly. The food choices were exceptional. The junior suite clean and modern and facilities around the hotel good. Walking to the beach and other venues us about 20 minutes but pleasant enough if you are able.
Pool fab!
Raymond, 3-night trip
Verified Hotels.com guest review

6/10 Good

Four star facilities; two star mentality.
This is a stylish, modern resort-type hotel aiming for, but not entirely succeeding to achieve, high standards. The room was comfortable and in good condition. However, there were quite a number of unsatisfactory aspects to our stay. 1) Check-in was very slow and explanations were not clear. We noticed that reception was regularly under-staffed. 2) It is astonishing that they make a daily charge for use of the safe. Surely at the rate charged this could be included (which is the case in most normal 4-star hotels). At least we knew about this in advance. 3) Further meanness was shown by the charge for coffee capsules, of which there was no mention in advance. We bought 20 Nespresso-compatible capsules from a local supermarket for less than 7 Euro; the equivalent cost from the hotel would have been 25 Euro. Also mean-spirited was the charge for use of larger sunbeds. 4) Although the breakfast had a good range of items, most were of mediocre quality. It was also very surprising that in a resort hotel breakfast finished as early as 10am. 5) The hotel claims that the room curtains are black-out; they are definitely not.
John, 8-night trip
Verified Hotels.com guest review

8/10 Very good

Aidán, 7-night trip
Verified Expedia guest review

10/10 Exceptional

All staff went the extra mile providing excellent customer service. Slice of paradise nestled in a quiet location. If you don’t mind walking, have a car or use a mobility aid idea base. Solo disabled traveller impressed by the facilities for disabled guests. Daily maid service fresh towels etc.
Neil, 14-night trip
Verified Expedia guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review