6/10 Good
3 October 2023
Smoke detectors and apathetic staff
Front desk staff were less than friendly. They weren’t rude per se, but they definitely weren’t even trying to be friendly. I was staying for 4 nights. I woke up around 4AM and noticed the smoke detector in the room was blinking red every 10 or so seconds. I tried calling down to the front desk at least 10 times with no answer. Then I called the hotel from my cell phone thinking maybe my room phone wasn’t working… and no answer. So I turned to Google and after an exhausting search, I discovered that the blinking red light means a history alert that the detector had recently gone off…so I was able to go back to sleep without worry there was CO leaking into the room. When I approached the front desk about it the next day and asked why no one was working through the night, they said yes…we were here (they weren’t). He wrote it in a notebook and then I never heard another thing about it. Spoiler- it didn’t get fixed. Then on my 3rd day, I wasn’t feeling well and ordered a Starbucks from Uber Eats. The front desk wouldn’t allow the driver to bring it up to my room. I’ve never ever heard of this before! So I had to get dressed and come down. My every interaction with the staff was one of apathy and just simply the feeling of them not giving a sh*t. I wasn’t looking for white glove service, but simple courtesy or even an apology for the smoke detector drama would have been appreciated. The hotel itself seems new, beds are comfortable and clean. If only they had better trained staff
Rebecca
Rebecca, 4-night business trip
Verified Hotels.com guest review
