Atelier Playa Mujeres - All Inclusive

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On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
2 outdoor pools, a heated pool, free pool cabanas, pool umbrellas

Overview of Atelier Playa Mujeres - All Inclusive

VIP Access

Atelier Playa Mujeres - All Inclusive

5.0 star property
Adults-only beachfront property with spa, near Playa Mujeres Golf Club

9.2/10 Superb

738 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
Map
Prolongación Bonampak S/N Mz 1, Lote RTH4, SM3, Complejo, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 3 poolside bars
  • 8 bars/lounges and 2 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Health club
  • Free beach cabanas
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • 24-hour room service
For families
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Playa Mujeres
  • Mujeres Beach - 12 min walk
  • Playa Mujeres Golf Club - 3 min drive
  • Punta Sam Ferry Terminal - 19 min drive
  • El Meco Archaeological Site - 22 min drive
  • Cancún Underwater Museum (Cancún) - 22 min drive
  • Ultramar Ferry Puerto Juárez - 11 min drive
  • Gran Puerto Pier - 22 min drive
  • Garrafon Natural Reef Park - 87 min drive
  • Mercado 23 - 13 min drive
  • Costa Occidental de Isla Mujeres National Park - 96 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

About this property

Atelier Playa Mujeres - All Inclusive

At Atelier Playa Mujeres - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll be 0.6 mi (1 km) from Mujeres Beach. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Mercado 19, one of 8 restaurants, serves Mexican cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 3 poolside bars, a health club and a fitness centre. Fellow travellers like the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
On-site antigen/rapid COVID-19 testing is available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 431 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 16
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site parking is limited

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:30 AM
  • 8 restaurants
  • 8 bars/lounges
  • 3 poolside bars
  • 2 swim-up bars
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Local/corner shop

What to do

  • On the beach
  • Evening entertainment
  • Shopping

Working away

  • 7 meeting rooms
  • Co-working spaces
  • Conference centre (30839 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • 18 holes of golf
  • Golf driving range on site
  • 2 outdoor pools
  • Heated pool
  • Art gallery on site
  • Full-service spa
  • Golf clubhouse on site
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-width doorways

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Tablet computer
  • 55-inch Smart TV
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Mobile key entry
  • LED light bulbs

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Snorkelling

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Spa

NUUP SPA has 18 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Mercado 19 – This buffet restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner.
Limón y sal – This restaurant specialises in Mexican cuisine and serves brunch, lunch and dinner. Open daily.
El Suspiro – This restaurant specialises in seafood and serves breakfast and lunch. Open daily.
Takeshi – This diner specialises in Asian cuisine and only serves dinner. Open daily.
Cilento – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.42 per person, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 320 per pet, per week

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

On-site antigen/rapid COVID-19 testing is available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Atelier Playa Mujeres All Inclusive
Atelier Playa Mujeres - All Inclusive Punta Sam
Atelier Playa Mujeres - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

9.2

Superb

9.7/10

Cleanliness

9.4/10

Staff & service

9.3/10

Amenities

9.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

2/10 Poor

Overrated place
Very overprice stay. The staff wasn’t really accommodating, had to fight for all my benefits like late check out or adding another person to the room for a reasonable amount. Sad. Also the hotel offers privileges to the people who bought their “membership” and much better, dedicated service. Being a regular guest is not enough. Keep that in mind booking here. Full is nice though.
Gabor, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

ROBERTO, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Vivie, 6-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Not the best customer service
This review is strictly about their customer service. I had to cancel my stay here due to medical reasons. I tried communicating with the hotel and have called them a few times. One of the times, the lady said she would call us back but she only hung up. Another time they said they would try to get someone else to help us so they got our information from us and said they would call back but we never received that call. We contacted another hotel that we also had reservations for on that same trip, in the same area, and with that hotel we never had an issue trying to get information through the phone so it wasn’t like there was a language barrier or any other problem. The other hotel was able to help us within a few hours of contacting them. I think this hotel just doesn’t have the same level of customer service. I’m sure the hotel’s grounds were lovely. I just wish we didn’t have to chase them to find the answer that we needed. We still haven’t gotten a call back. We are planning to reschedule our trip. Now, I know that we will be skipping this hotel in the future.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paulina, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bruce, 3-night trip
Verified Expedia guest review

10/10 Exceptional

What a beautiful place with an amazing staff. Will definitely come back. A lovely experience- way too short a stay.
Brandy, 1-night trip with friends
Verified Expedia guest review

4/10 Fair

This is NOT a dog friendly hotel. It’s falsely advertised as such. Everything else is really nice. I had a 12 lb therapy dog with all its documents. They wouldn’t let us be inside any restaurants. Only patio tables on cold windy rainy times as well. Couldn’t go to two of their best restaurants cause it’s indoor only. Can’t walk your dog ANYWHERE except the remote perimeters and a small grass area. Not the pool area, lobby, hallways or anywhere that you would want to hang out. When I asked how is this a dog friendly hotel they said they allow the dog to be in the room at all times… and they have a dog menu for room service. Truly unbelievable. Ruined our expensive trip and carrying a heavy dog on my shoulders 24/7 was not fun. No one in management could explain to me the reason for their rules. None of it made sense. It’s absolute False advertising. I can only assume it would have been much better experience if I didn’t have a dog with me. The facility and food and drinks are great. So disappointed in lack of logic and management’s lack of customer service or care.
Neda, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Favourite resort in Mexico. Food, staff and amenities are all amazing!
Cole, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean, food is good, hotel services are high level
Amir, 5-night family trip
Verified Expedia guest review