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All properties in San Miguel de Allende, Guanajuato, Mexico

Live Aqua San Miguel de Allende Urban Resort

Luxury hotel with 2 restaurants, near San Miguel de Allende Public Library

  • Free WiFi
From
€251

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Calzada de la Presa No. 85, Zona Centro, San Miguel de Allende, 37700, GTO, Mexico
9.2.Superb.
  • Hotel lindisimo, super elegante con excelente servicio y medidas sanitarias. La comida…

    May 8, 2021

  • Beautiful resort! Worth the money!

    May 3, 2021

See all 327 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Walkable
Dining options
Convenient
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 153 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Free children's club

For families

  • Children's pool
  • In-room childcare (surcharge)
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • In Colonia Azteca
  • El Jardin - 11 min walk
  • Parish Church of San Miguel Arcangel - 12 min walk
  • Juarez Park - 18 min walk
  • San Miguel de Allende Public Library - 9 min walk
  • San Miguel de Allende Historical Museum - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Deluxe Pool Front View, 1 King
  • Suite (Aqua)
  • Suite (Zen)
  • Deluxe Room, Dog Friendly, 1 King
  • Deluxe Room, Dog Friendly, 2 Double
  • Deluxe Balcony Patio View, 1 King
  • Deluxe Balcony Patio View, 2 Double
  • Deluxe Interior Garden View, 1 King
  • Deluxe Interior Garden View, 2 Double
  • Viento Suite, 1 King

Location

Calzada de la Presa No. 85, Zona Centro, San Miguel de Allende, 37700, GTO, Mexico
  • In Colonia Azteca
  • El Jardin - 11 min walk
  • Parish Church of San Miguel Arcangel - 12 min walk

What’s around

Landmarks

  • In Colonia Azteca
  • El Jardin - 11 min walk
  • Parish Church of San Miguel Arcangel - 12 min walk
  • Juarez Park - 18 min walk
  • San Miguel de Allende Public Library - 9 min walk
  • San Miguel de Allende Historical Museum - 12 min walk
  • Fabrica La Aurora - 12 min walk
  • El Mirador Viewpoint - 15 min walk
  • Ventanas de San Miguel - 38 min walk
  • Malanquin Golf Club - 5.6 mi / 9 km
  • Sanctuary of Atotonilco - 7.1 mi / 11.5 km

Getting around

  • Queretaro Intl. Airport (QRO) - 76 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 153 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 44 lbs)
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle from 7:30 AM to 10:30 PM*

Parking

  • Onsite valet parking (MXN 200 per day)
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Number of outdoor pools - 2
  • Outdoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Children's pool
  • Spa tub
  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Conference space
  • Conference space size (feet) - 10441
  • Conference space size (meters) - 970
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Year Built - 2018
  • Elevator
  • Terrace
  • Fireplace in lobby

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 65-inch LED TV
  • Premium TV channels
  • IPod docking station
  • MP3 docking station

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Spice Market by Pure Grey - This bistro specializes in Asian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Mario Canario - This poolside theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Zibu Allende - Overlooking the garden, this family restaurant specializes in Thai cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Casa Dragones Cigar Bar - This bar overlooks the pool. Open daily.

YinTony by Tanqueray - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Small print

Also known as

  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban
  • Live Aqua Miguel Allende Urban
  • Live Aqua San Miguel Allende Urban Resort
  • Live Aqua San Miguel Allende Urban San Miguel de Allende
  • Live Aqua San Miguel Allende Urban Resort San Miguel de Allende
  • Live Aqua Miguel Allende Urban
  • Live Aqua San Miguel de Allende Urban Resort Hotel
  • Hotel Live Aqua San Miguel de Allende Urban Resort

Optional extras

Valet parking costs MXN 200 per day

Breakfast costs between MXN 450 and MXN 680 per person (approximately)

Pets are allowed for an extra charge of MXN 2000 per pet, per stay

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of MXN 4700 per vehicle (roundtrip)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Service fee: 10 percent
  • Resort fee: 10 percent of room rate

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Live Aqua San Miguel de Allende Urban Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.

  • Yes. Valet parking costs MXN 200 per day.

  • Yes, there are 2 outdoor pools and a children's pool.

  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 2000 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.

  • You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

  • Yes, there are 2 onsite restaurants, featuring alfresco dining, Asian cuisine, and garden views. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Cafe MuRo (6-min walk), Baja Fish Taquito (7-min walk), and Buen Dia (7-min walk).

  • Yes, an airport shuttle is available from 7:30 AM to 10:30 PM on request. The charge is MXN 4700 per vehicle roundtrip.

  • Live Aqua San Miguel de Allende Urban Resort has 2 outdoor pools and a 24-hour fitness center, as well as a spa tub.
9.2.Superb.
  • 10.0.Exceptional

    Exceptional!!

    Amazing place!! Highly recommended for romantic getaways! Excellent service! Will be back. El hotel es exceptional! Increíble servicio y atención al detalle. Siempre regresamos!

    Corrado, 2 night trip, Apr 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The most kind & beautiful hotel inside and out!

    I can’t express enough gratitude for the kindness of the entire hotel during our stay there this week! I recently lost my husband due to an injury in Mexico while on vacation and came to San Miguel to get some quiet and time to relax before I go home. They heard about what happened and immediately were there to accommodate me with any requests and the most sincere hearts of everyone who I came into contact with. They not only made sure I had a wonderful room but they even sent me the most beautiful bouquet of flowers and treated me to the spa. The managers, valet staff, pool staff, spa manager and staff, restaurant staff and cigar bartenders were SOOOOOOO beyond wonderful! Not to mention this was such a gorgeous hotel, such comfortable rooms with great amenities and the pool and surroundings were so tranquil, relaxing & sexy! We absolutely will be back! Thank you all so very much for your loving kindness to me and my friends at such a difficult time!

    America, 2 night trip with friends, Apr 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent in all aspects. We used the spa, pool, and two restaurants.

    larry, 1 night trip, Apr 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Increible hotel! El personal súper amable, la comida deliciosa! Área de alberca super padre y la alberca estaba climatizada, súper bien para mi bebe!

    2 night family trip, Apr 12, 2021

    Verified Expedia guest review

  • 6.0.Good

    The staff very nice but was not well informed about the hotel services or about the town. Theydon't even know how pointed the hotel location in the map. Our room was nice but really far from everything

    1 night family trip, Apr 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff service is really good Hotel Architecture also really good Amenities 🙌🙌🙌 Bedroom layout 100

    3 night family trip, Mar 18, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Attention of the staff is amazing. Restaurants are really good, rooms are spacious and modern. Two things it could improve: face masks are not mandatory within the facilities and the should be (currently in stage orange of the pandemic) and check-in is a very slow and manual process. Could implement self or contactless check-in.

    2 night family trip, Mar 15, 2021

    Verified Expedia guest review

  • 4.0.Fair

    It’s very expensive for a regular service, the check out was very disappointing. Also the pour quality of the service at all restaurants

    3 night family trip, Mar 12, 2021

    Verified Expedia guest review

  • 6.0.Good

    Pool heater not working!

    The hotel was beautiful, it was worth what we paid. One of the main reasons we selected this hotel is because of the pool, unfortunately the pool heater was not working and the water was extremely cold, we couldn't use the pool. I know these things happen but it is frustrating paying an expensive hotel and have the pool heater broke, not sure if I would return to his hotel. Other then that.....the hotel is exceptional.

    ANABEL, 1 night trip, Mar 10, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Property starting to show need for a better maintenance program, weekends is very loud with adyacente rooms, pool heater didn’t work couldn’t use the pool, staff and concierge service is excellent!! Restaurants are top notch.

    5 night romance trip, Mar 7, 2021

    Verified Expedia guest review

See all 327 reviews