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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Hotel Secreto

4-star4 stars
Sección Lote 11, Isla Mujeres, QROO, 77400, Mexico

4-star beachfront hotel with outdoor pool, near Norte Beach
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • It was amazing ... honeymoon worthy. Truly a pleasure.. I would recommend this hotel…Feb 4, 2021
  • Incredible service in this gem boutique hotel. Hotel owner and staff constantly went…Jan 5, 2021

Hotel Secreto

from €152
  • Deluxe -Second & Third Floor King
  • Executive -Fourth Floor king
  • Superior- Ground Floor King
  • Signature-Garden View King

What’s around Hotel Secreto

Landmarks

  • On the beach
  • Norte Beach - 4 min walk
  • Garrafon Natural Reef Park - 20 min walk
  • Aztlán Galería - 3 min walk
  • Costa Occidental de Isla Mujeres National Park - 4 min walk
  • Cocal Beach - 5 min walk
  • Parador Fotográfico - 8 min walk
  • Terminal Marítima Isla Mujeres - 10 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

At a glance

Key facts

Hotel size

  • This hotel has 12 rooms

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Safe-deposit box at front desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Premium bedding
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Hotel Secreto’s small print

Also known as

  • Hotel Secreto Isla Mujeres
  • Secreto Isla Mujeres
  • Secreto Hotel Isla Mujeres
  • Secreto Isla Mujeres
  • Hotel Secreto Hotel
  • Hotel Secreto Isla Mujeres
  • Hotel Secreto Hotel Isla Mujeres

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Transfers via boat are required and must be arranged at least 24 hours before travel by contacting the property at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Secreto

  • Does Hotel Secreto offer free cancellation for a full refund?
    Yes, Hotel Secreto does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Secreto?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Secreto?
    Yes, there's free self parking.
  • Is there a pool at Hotel Secreto?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Secreto?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Secreto?
    You can check in from 3 PM - 11:30 PM. Check-out time is noon.
  • Are there restaurants at or near Hotel Secreto?
    Yes. Nearby restaurants include Lola Valentina (4-min walk), Asia Caribe (4-min walk), and Rooster (5-min walk).
  • Is there an onsite casino at Hotel Secreto?
    No, this hotel doesn't have a casino, but Dubai Palace Casino (24-min drive) is nearby.
  • What is there to do at Hotel Secreto and nearby?
    Hotel Secreto has an outdoor pool and a fitness center, as well as spa services.

Recent reviews

Exceptional 9.4 From 82 reviews

Exceptional 10.0
Happy in Isla Mujeres
We really liked that the property was tucked away from the hustle and bustle of the main strip. The hotel was very quite/clean and the staff were super helpful
Michael, us2 night trip
Exceptional 10.0
Superb
Beautiful Hotel! Scott & Angel were very friendly & helpful. Bed was comfy & room was spacious. Definitely staying here again
Ruth, us3 night trip
Exceptional 10.0
Spectacular views and Service. Relaxation.
This place is spectacular. The service is phenomenal, the hotel is beautiful, the views are on point, and it is what I am looking for when looking to unwind. I had a rather disappointing stay at another resort and almost left early. I got a room here for one night and liked it so much I decided to extend for a few more days. It is a great place to sit and look at the ocean. The beach is not swimmable, but you can walk to one nearby in the mornings if that is what you'd like. The benefit is that unlike the other beach, this area does not get overrun with day trippers and kids. It is a great place to swim in the pool, sit in the chairs overlooking the ocean, and have some drinks. The restaurant they are affiliated with has great food. You will not get better service. I highly recommend it.
Brian, us1 night trip
Exceptional 10.0
Fantastic Fantastic Fantastic
Cannot stress enough how great this place is. Scott had great suggestions and was always happy to help with anything we needed. The property is boutique”y” and didn’t have the craziness of the Big Bang properties. Walking distance to all the downtown restaurants / shopping and bars. We were sad we had only one night! We will be back!
Vinod, us1 night trip
Exceptional 10.0
MOST AMAZING HOTEL IN ISLA MUJERES!
Where do we begin! Our stay at Hotel Secreto was one of the most amazing experience we’ve ever had! From the moment we arrived we were greeted and welcomed like family! We also had an easy fast check in. They also take great measures when it comes to cleanliness and all staff were wearing masks. We originally booked a ground floor room but to our surprise we were upgraded to the 3rd floor ocean view by the owner Scott prior to even meeting him! Then, once we were settled in the room a nice cold bottle of wine was delivered to us! WOW! This boutique hotel is modern & private the view of the pool and beach is drop dead gorgeous! The rooms are big & the beds are comfortable! Everyday housekeeping came & changed our towels/amenities, they also had a nespresso machine we loved! We also saw some wild friendly iguanas by the pool which we loved! :) All Their staff were genuinely so sweet & helpful with anything we needed especially Angel, Josè, & Cesar. The owner of the hotel Scott was more then amazing. Most hotel owners may pass by and say hello or ask how your stay is..not Scott. He was extremely attentive, Kind and genuine. He gave great info about the island, accommodated our every need and made his hotel feel like our home! We travel A LOT and this is by far the best experience we’ve had. Can’t praise Scott, his staff and this stunning property enough, WE WILL BE BACK!! Thank you so much!!
Karen, us3 night trip
Exceptional 10.0
Awesome place! Friendly staff! Close to all the restaurants. Beautiful beach. Secluded and quiet.
Ron, us3 night romance trip
Exceptional 10.0
Wonderful hotel - highly recommend
The room was spacious and super clean with nice furniture/decor, mini frig, coffee maker, and good A/C. The balcony was wonderful with a lounge bed and an ocean view overlooking the pool - fabulous! There was no tub and no English TV channels, but that wasn't missed with so many other amenities. The owner, Scott, was very friendly and helpful. A beautiful, small, and semi-private beach was right beyond the pool. We will be back...soon I hope.
David, us2 night trip
Exceptional 10.0
I don't want to give my secret away
Wonderful place. Our ground floor garden view room haf an amazing view of the pool and ocean and palm trees (the garden). The staff was attentive and kind
mark, us3 night family trip
Exceptional 10.0
A really beautiful property on a very beautiful Cove. Many of the rooms have a direct ocean view. owners are incredibly helpful.
us2 night romance trip
Exceptional 10.0
The owner, Scott, made our stay very enjoyable! We stayed on the 4th floor thanks to Scott upgrading us at no charge. The room was very clean and we had plenty of space. We were able to walk to the north beach and most restaurants. Scott provided recommendations on places to eat and we enjoyed all of them. We also rented a golf cart so we could visit other parts of the island. Tropical Storm Gamma came through the day before our departure and disrupted the Ultramar Ferry service (the only way on/off the island). Scott checked on the ferry service early on the morning we were to leave and found out that the ferry was delayed but would be operating. He personally drove us to the ferry to make sure we got off the island in time to make our flight from Cancun. We got on the first ferry leaving the island and made it to our flight on time, thanks to Scott going out of his way to help us!
Jim, us4 night romance trip

Hotel Secreto