6/10 Good
12 June 2022
Clean, nice location but lacking service
It was pouring rain when we arrived (we're a family with a little child) but no one offered to help us unpack our car to get our luggages. Their big elevator wasnt working that day and while the front desk lady who was very nice offered to call someone to help, the guy who showed up just basically advised us that we have to walk down the stairs with all our luggages to get to the other building where our room was located. He didnt help.
The hotel itself was very nice and location very convenient. It was clean and decently sized for a South Beach hotel. On our first day, our room wasnt cleaned upon our return from our Everglades tour. By the time the cleaning lady arrived, we were already in our room so we just asked for extra towels. It was a "party hotel" so if you can't sleep with loud music, then dont come to this hotel.
Overall, it's a good hotel but service is a little lacking and the music from the restaurant is very loud.
2-night family trip
Verified Hotels.com guest review