Hotel Elbrus SPA & Wellness

Photo gallery for Hotel Elbrus SPA & Wellness

Primary image
Water park
Waterslide
Water park
Minibar, iron/ironing board, free WiFi, bed sheets

Overview of Hotel Elbrus SPA & Wellness

Hotel Elbrus SPA & Wellness

3.0 star property
Family-friendly hotel in Velingrad with water park and outdoor pool

8.4/10 Very good

15 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Khan Asparuh 116, 116, Velingrad, Pazardzhik, 4600
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Water park
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Waterslide
  • Room service
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Social distancing
  • Sheets and towels washed at 60°C

Choose dates to view prices

About this area

Getting around

  • Airport shuttle (surcharge)

About this property

Hotel Elbrus SPA & Wellness

3-star family-friendly hotel
Take advantage of a free breakfast buffet, water park access and a round-trip airport shuttle at Hotel Elbrus SPA & Wellness. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a body treatment, a facial or a hot stone massage. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool and an outdoor pool, with a waterslide
  • Free self-parking
  • An outdoor tennis court, a waterfall pool and a 24-hour front desk
  • A lift, luggage storage and a front desk safe
Room features
All guest rooms at Hotel Elbrus SPA & Wellness have comforts, such as air conditioning, in addition to amenities, such as complimentary wireless Internet access and minibars.
More conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with cable channels

Languages

Bulgarian, English, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 82 rooms

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age – 12
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 12

Children

  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 8 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • BBQs
  • Room service (limited hours)

Travelling with children

  • Water park access (surcharge)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

What to do

  • Skiing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Water park access (surcharge)
  • Spa services
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Water slide

Accessibility

  • Lift
  • Wheelchair-accessible parking

Languages

  • Bulgarian
  • English
  • Russian

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Bath or shower
  • Free toiletries

Stay connected

  • Free WiFi and wired Internet

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, facials, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

Fees & policies

Refundable deposits

  • Deposit: BGN 100.0 per stay

Optional extras

  • Airport shuttle service is offered for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 01 May to 14 June:
  • Water park

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for BGN 40.0 per day
  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Facilities are accessible for an extra charge
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Elbrus & Wellness Velingrad
Hotel Elbrus SPA & Wellness Hotel
Hotel Elbrus SPA & Wellness Velingrad
Hotel Elbrus SPA & Wellness Hotel Velingrad

Frequently asked questions

Overall score and ratings

8.4

Very good

8.5/10

Cleanliness

9.3/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very good

Great manager,friendly staff, efficient service!
The hotel lived up to its 3 stars. Rooms are spacious and clean. I'll start with the cons: We stayed 3 nights and our rooms were not cleaned once during our stay. Towels could be exchanged for fresh ones at the spa reception. The food in the restaurant was ok but there is a lot to be wanted if they want to cater for international guests. Lunch was really good, dinner was sufficient- mainly Bulgarian traditional dishes. Dont expect anything international or exciting but the food was tasty and the staff does care- they ask for feedback and make sure nobody leaves the restaurant hungry. I have to say that the biggest assest of the hotel are the people who work there. The staff were absolutely amazing, without exception. The manager- Darina Shatova goes out of her way to make sure everything runs smoothly and everyone is happy. She asked on many occasions if all was ok and if we needed anything else. We chose the hotel because of the water park attached to it. In all fairness, we were informed by the reception that the park is open to public at the time we made the booking. It was fun, both kids and adults loved it. And it gets really crowded. There are plenty of pool chairs though. However the waterpark visitors easily enter the hotel grounds and use the hotel facilities. This is an issue and needs attention. We were told it's not isolated to Elbrus but a problem for many of the local hotels. Overall- we had a very enjoyable weekend.THANK YOU!
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