All properties in Cancun (and vicinity), Quintana Roo, Mexico

Hotel Kavia

3-star hotel with outdoor pool, near Market 28

  • Free WiFi in lobby and free parking

Image gallery

  • Hotel Front
  • Hotel Front
  • Superior Room, Balcony, Tower - Pool
  • Pool
  • Hotel Front
Hotel Front. Image 1 of 57.
1 / 57Hotel Front
Calle Claveles Lt 07 09 Mz 4 SM 22, Cancun (and vicinity), 77500, QROO, Mexico
  • Dog keeped braking and they didn’t supply waters at all elevator was broken. Didn’t have…

    May 11, 2021

  • This was a great hotel for the price, the room was clean and staff was friendly. The only…

    Mar 24, 2021

See all 352 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Transport options
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 62 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Business center

For families

  • Private bathroom
  • Separate bedroom
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Elevator

What’s around

  • In Downtown Cancun
  • Market 28 - 15 min walk
  • Plaza Las Americas - 20 min walk
  • Dubai Palace Casino - 25 min walk
  • Cristo Rey Church - 5 min walk
  • Ceviche Square - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Double Room, 1 King Bed, Ensuite, City View
  • Standard Double Room, 2 Double Beds, Private Bathroom, City View
  • Superior Room, Balcony, Tower


Calle Claveles Lt 07 09 Mz 4 SM 22, Cancun (and vicinity), 77500, QROO, Mexico
  • In Downtown Cancun
  • Market 28 - 15 min walk
  • Plaza Las Americas - 20 min walk

What’s around


  • In Downtown Cancun
  • Market 28 - 15 min walk
  • Plaza Las Americas - 20 min walk
  • Dubai Palace Casino - 25 min walk
  • Cristo Rey Church - 5 min walk
  • Ceviche Square - 6 min walk
  • Benito Juarez Municipal Building - 8 min walk
  • PlayCity Casino - 11 min walk
  • Las Palapas Park - 11 min walk
  • Mercado 23 - 14 min walk
  • Cancun Cultural House - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

At a glance

Hotel size

  • This hotel has 62 rooms


  • Check-in time 3 PM-6:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas


  • Free onsite self parking
  • Free onsite valet parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service

Things to do

  • Outdoor pool
  • Pool sun loungers

Working away

  • Business center


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage


  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Hotel Kavia Cancun
  • Kavia Cancun
  • Hotel Kavia Hotel
  • Hotel Kavia Cancun
  • Hotel Kavia Hotel Cancun

Optional extras

Continental breakfast is offered for an extra charge of MXN 50 per person (approximately)


This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Kavia does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 6:00 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include Rolandi's (7-min walk), El Poblano (8-min walk), and Las Quekas (8-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (11-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
  • Hotel Kavia has an outdoor pool.
  • 6.0.Good


    La zona del hotel es buena, se encuentra a unos pasos de palacio, las palapas, mercado 28, ADO, etc. En cuanto al personal la muchacha de recepción no es muy amable, y no hay una tolerancia de que puedas entrar un poco antes a tu habitación (aunque se entiende que son las reglas) se dio la hora de entrada teniamos reserva por una habitacion y nos dieron una de menor categoria por que no estaba lista la nuestra y era esperar una hora mas. En cuanto a limpieza esta 8 de 10 y el cuarto tiene detalles.

    1 night trip, Mar 4, 2021

    Verified guest review

  • 10.0.Exceptional

    Good Value / Buen valor

    Great value for the price. Convenient location and nice pool. Beware, rooms are not sound protected, you hear everything from the outside. Excelente relación calidad-precio. Ubicación conveniente y bonita piscina. Cuidado, las habitaciones no están protegidas contra el sonido, se escucha...

    John, 1 night trip with friends, Jan 21, 2021

    Verified guest review

  • 10.0.Exceptional

    Very clean the staff was amazing very friendly, they made us feel at home. Thank you

    Maria, 4 night romance trip, Dec 3, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    very simple hotel. when it rains the elevator stops working, from the 15 days that we stay it rained 13, so the elevator becames a problem. improvised reception because I believe they had problems with the last hurricane. very well located, on the main avenue of the center, many food options nearby, supermarket etc. excellent room, after seeing the exterior of the hotel the room surprised me, much better than the exterior. Overall, for a few nights it's ok, for many nights I don't recommend it.

    BRUNO, 15 night family trip, Oct 23, 2020

    Verified guest review

  • 2.0.Poor

    Noothing. I could not even find it to begin with.

    Agustin, 5 night trip, Oct 21, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente hotel por el precio pagado. Solo fue una noche para dormir antes de volver de viaje, cerca de restaurantes y comercio. habitación e instalaciones en buenas condiciones. Personal muy amable.

    1 night family trip, Sep 25, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    Nice property and very kind staff. Will stay here again.

    kayB, 6 night family trip, Sep 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great Hotel*****

    This hotel is excellent, no complaints....except for the WiFi, it’s that important in the grand scheme of things I know, but very frustrating when trying to skype home.

    Peter, 7 night trip, Jul 31, 2020

    Verified guest review

  • 4.0.Fair

    The hotel is decent but almost seems like the entrance is in an alley. The room is decent. You get what you pay for. It's centric so good location. However.....when I was checking out. I was told the room had to be inspected before I left. I asked for what. They said to make sure everything is good. I said ok, because I knew I didn't do anything wrong. It was one night. The house keeper comes back and says the bath towels are missing. I said, I'm sorry but i didn't even use the towels. They insisted I took them. We thought about it. And we only saw 2 small towels by the sink and tiolet. Long story short, TAKE VIDEO, TAKE INVENTORY OF EVERYTHING IN THAT ROOM to cover your butt!!! They asked us, what did your room look like when you got in?? Excuse me.? I was tired. We only used this room to literally rest! I didn't know we had to take inventory. I told them, if you noticed, the bed sheets were not even used, bc i have my own. As i had my own towels as well! I told them i was not a thief! And they can check my luggage! And FYI --They will never loose a battle! That is how people in Cancun are... A$$holes. I truly love coming here, but people are jerks.

    Maris, 1 night family trip, Jun 29, 2020

    Verified Expedia guest review

  • 6.0.Good

    Location was great . But the internet signal was not reliable. Also we misplaced our key and had to pay $100 pesos for an additional card key. They wouldn’t let me check in at 252 had to wait in the car until exactly 3pm. The property had 2 pools only one was in use despite the photos. Also upon check out I had to wait for them to inspect the room, that was super uncomfortable. The room listing said city view, all we could see was the back side of someone’s home. The only nice staff encounter we had was with the breakfast server. The others were prissy and not very welcoming.

    2 night family trip, Apr 1, 2020

    Verified Orbitz guest review

See all 352 reviews