2/10 Poor
29 September 2023
Terrible experience with rude receptionist…
We spent our first night in room 005 which was directly below the main restaurant.We got our room at 4pm and from 6.30-midnight all we could hear was scraping of Chairs and footfall.We complained the next morning and was eventually moved to room 501 at 4pm after complaining at 9am and waiting all day until 4pm for another room not great.The fair haired lady with green eyes on reception kept rolling her eyes when I asked if our room was ready rude beyond words.Then the room appointed had a leak on the balcony with constant running water again we had to be moved so non relaxing.We moved next door to room 502 which was lovely but hard to appreciate after constant issues.A lot of guests were complaining.Upon checking out I asked for names of certain members who were helpful.Again the rude receptionist I was told was called Aline whispering away infront of me soooo unprofessional and has zero customer service skills.Woukd not recommend.Beautiful view is all I can complement.

McGuinness
McGuinness, 2-night trip
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