I don't even know where to begin. We were just so surprised on how beautiful the property was. It was very spacious and the furnishing is elegant. The customer service was amazing and very understanding - they have allowed us to have an early check-in as we arrived in Edinburgh earlier than expected, and they have also kindly allowed a late checkout.
In the apartment, they have very clear instructions on how to operate everything around the house - the heating, washing machine dryer, dishwasher, the induction hob and the oven microwave.
There was only very minor issues - the small saucepan was not recognized by the induction hob, and the knives were dull. But otherwise, it has all been great.
The couch and bed were very comfortable. The closet space is huge. They also have a safe where you can store your important belongings.
It is very near the tram and bus stops, which is very convenient. There were small groceries nearby. The walk to the old town is not too bad at all - around 15 minutes to Edinburgh castle.
Hopefully they would allow pets soon, as they currently don't allow it.
By far, we would definitely recommend! And we will not hesitate to book with them again. Thank you so much!