Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Riley, a Crystalbrook Collection Resort
Luxury hotel with 2 bars/lounges, near Cairns Esplanade
- Free WiFi
- Collect stamps
- Price Guarantee
From€158€157
9.4Exceptional546 verified Hotels.com guest reviews
We stayed in the riley for 3 nights found it very luxurious modern and with…
Apr 8, 2019
I found the hotel excellent for my short stay. Good location, delightful staff and a…
Sep 23, 2020
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Property confirms they are implementing enhanced cleaning measures
- Social distancing measures are in place
- 24 hours gap period enforced between guest stays
- Contactless check-in is available
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Guests are provided with free hand sanitizer
- Parking available
- Pool
- Free WiFi
- Gym
- Non-smoking
- Air Conditioning
Property highlights
Main amenities
- 311 smoke-free guestrooms
- Daily housekeeping
- Restaurant and 2 bars/lounges
- Outdoor pool
- Breakfast available
- 24-hour fitness center
For families
- Television
- Free toiletries
- Garden
- Daily housekeeping
- Iron/ironing board
- Hair dryer
What’s around
- In Cairns Central Business District
- Cairns Esplanade - 4 min walk
- Cairns Marlin Marina - 12 min walk
- Reef Fleet Terminal - 14 min walk
- Cairns Central Shopping Centre - 17 min walk
- Cairns Convention Centre - 20 min walk
The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
- Full-service spa
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Check availability
- Resort King
- Urban King
- Urban Twin
- Resort Twin
- Sea King
- Panoramic Sea
- Family Room, Sea View
- Suite, 1 King Bed with Sofa bed
- Family Room - Urban View
- Family Room (Resort View)
Location
- In Cairns Central Business District
- Cairns Esplanade - 4 min walk
- Cairns Marlin Marina - 12 min walk
What’s around
Landmarks
- In Cairns Central Business District
- Cairns Esplanade - 4 min walk
- Cairns Marlin Marina - 12 min walk
- Reef Fleet Terminal - 14 min walk
- Cairns Central Shopping Centre - 17 min walk
- Cairns Convention Centre - 20 min walk
- Muddy's Playground - 2 min walk
- St Monica's Cathedral - 3 min walk
- Center of Contemporary Arts - 4 min walk
- Kick Contemporary Arts - 4 min walk
- Jute Theatre - 4 min walk
Getting around
- Cairns Intl. Airport (CNS) - 9 min drive
- Cairns Station - 19 min walk
- Freshwater Station - 14 min drive
- Redlynch Station - 16 min drive
At a glance
Hotel size
- This hotel has 311 rooms
- This hotel is arranged over 7 floors
Arriving/leaving
- Check-in time 2:00 PM-midnight
- Check-out time is 11 AM
- Express check-out
Restrictions related to your trip
- This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Special check in instructions
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.
Required at check in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- One child stays free when occupying the parent or guardian's room, using existing bedding
Pets
- Pets not allowed (service animals welcome)
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Onsite self parking (AUD 12.00 per day)
- Onsite valet parking (fees apply)
- Wheelchair-accessible parking on site
- Height restrictions apply for onsite parking
Other information
- Smoke-free property
In the hotel
Food and drink
- Full breakfast daily (surcharge)
- 2 bars/lounges
- Restaurant
- Poolside bar
- 24-hour room service
Things to do
- Outdoor pool
- Pool cabanas (surcharge)
- 24-hour fitness facilities
- Spa services on site
- Spa treatment room(s)
- Bicycle rentals on site
- Pool sun loungers
- Billiards or pool table
Working away
- Number of meeting rooms - 6
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Luggage storage
Facilities
- Number of buildings/towers - 2
- Year Built - 2018
- Elevator
- Garden
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Wheelchair-accessible public bathroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Roll-in shower
Languages Spoken
- English
- Japanese
- Spanish
In the room
Home comforts
- Air conditioning
- Coffee/tea maker
- Bathrobes
- Slippers
- Iron/ironing board
Sleep well
- Blackout drapes/curtains
- Soundproofed rooms
- Premium bedding
Freshen up
- Free toiletries
- Hair dryer
Be entertained
- 55-inch flat-screen TV
- First-run movies
- Netflix
- Digital TV channels
- IPod docking station
Stay connected
- Desk
- Free WiFi
- Phone
More
- Daily housekeeping
- In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.
Dining
Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Small print
Also known as
- Riley Crystalbrook Collection Resort Cairns
- Riley Crystalbrook Collection Resort
- Riley Crystalbrook Collection Cairns
- Riley Crystalbrook Collection
- Riley a Crystalbrook Collection Resort
- Riley, a Crystalbrook Collection Resort Hotel
- Riley, a Crystalbrook Collection Resort Cairns
- Riley, a Crystalbrook Collection Resort Hotel Cairns
Optional extras
Credit card charges are subject to an extra charge of 1 percent
Early check-in can be arranged for an extra charge (subject to availability, amount varies)
Self parking costs AUD 12.00 per day
Valet parking is available for an extra charge
Rollaway beds are available for AUD 60.0 per day
Full breakfast is offered for an extra charge of AUD 38.00 for adults and AUD 38.00 for children (approximately)
Policies
Only registered guests are allowed in the guestrooms.
Parking height restrictions apply.
Guests can rest easy knowing there's a smoke detector on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Mandatory fees
Deposit: AUD 75.00 per accommodation, per night
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Riley, a Crystalbrook Collection Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
- Yes. Self parking costs AUD 12.00 per day.
- Yes, there's an outdoor pool. Guests have pool access from 7 AM to 9 PM.
- Sorry, pets aren't allowed, but service animals are welcome.
- You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Express check-out and contactless check-in and check-out are available.
- Yes, Paper Crane offers alfresco dining, Asian cuisine, and ocean views. Nearby restaurants include Bagus indonesian traditional cuisine (3-min walk), Muddy's Cafe (4-min walk), and Splash Seafood Restaurant (4-min walk).
- No, this hotel doesn't have a casino, but Reef Hotel Casino (13-min walk) and Cazalys Cairns (6-min drive) are both nearby.
9.4Exceptional546 verified Hotels.com guest reviews
- 8.0Very Good
Close to restaurants, shopping & entertainment, lovely location right on the Esplanade
5 night trip, Sep 13, 2020
Verified Expedia guest review
- 10.0Exceptional
A beautiful and luxurious suite, the furnishings and design of the foyer was beautiful very coastal and clean. The bed was the most comfortable bed I've ever slept in it was just right. the staff couldn't do enough for us. Nigel was just so accommodating, so friendly and checked us in very quickly and efficiently even helped us with restaurant choices in the area and brought the food up for us! all with a smile on his face and a very friendly demeanor at all times. We highly recommend staying at the Riley, even under Covid conditions where all things weren't available, it was still a great experience and a wonderful stay. We will be back!
Mannie, 2 night family trip, Sep 13, 2020
Verified Wotif guest review
- 10.0Exceptional
Amazing Hotel
Was absolutely amazed at the standard of this place. Will be back for sure
Peter, 2 night trip, Sep 6, 2020
Verified Hotels.com guest review
- 10.0Exceptional
An amazingly beautiful hotel - something Cairns has been seriously missing
1 night trip, Sep 4, 2020
Verified Expedia guest review
- 10.0Exceptional
Fantastic stay. The room was amazing, so stylish and comfortable. Very clean. Staff were all so friendly and helpful. Would most definately recommend and will be staying again.
Alex, 1 night romance trip, Aug 18, 2020
Verified Expedia guest review
- 10.0Exceptional
Top hotel in Cairns
Gorgeous hotel in the perfect Cairns location. Room was great. Staff were excellent, especially Lisa at reception.
Jessica, 2 night family trip, Aug 18, 2020
Verified Hotels.com guest review
- 8.0Very Good
Fine property; ideal location within walking distance to the ferry terminal and night markets Lovely pools. Gym is small but adequate Rooms are modern and all have a great view. Amazing additional amenities such as free bikes for hire and yoga mats in the room Only negative is the breakfast is very overly priced and very basic. Friendly staff and fast poolside service! Thanks guys - I would def stay again
Sonali, 3 night romance trip, Aug 13, 2020
Verified Expedia guest review
- 10.0Exceptional
Clean, modern, luxe feel. Pool bar is great, gives a real pool beach club vibe, waiters take your order at the sun lounges and bring your drinks to you. Bonnie checked us in and was brilliant, her customer service is 11/10. Good choice of dining. Room a great size, water pressure in shower good. Bathroom spotless no mould or anything. Balcony had nice comfy chairs. Would definitely stay again.
Steph, 1 night romance trip, Aug 11, 2020
Verified Wotif guest review
- 10.0Exceptional
Best in FNQ
best hotel i've ever stayed at. forget port douglas, this place is a game changer for Cairns. Thanks so much. booked for 2 nights, stayed 3 weeks
Chris, 2 night business trip, Aug 10, 2020
Verified Hotels.com guest review
- 10.0Exceptional
Great location ... beautiful pool. Too cold to swim for me though
1 night family trip, Aug 7, 2020
Verified Wotif guest review
