Hotel Palacio Maya

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Indoor pool, outdoor pool
Indoor pool, outdoor pool
1 bedroom, premium bedding, down duvets, minibar
1 bedroom, premium bedding, down duvets, minibar

Overview of Hotel Palacio Maya

Hotel Palacio Maya

4.0 star property
4-star hotel with outdoor pool, near Paseo de Montejo

9.0/10 Superb

492 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is €53
Price available on 07/07/2022
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
Main amenities
  • Daily housekeeping
  • Restaurants and pool bar
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Children's pool
  • Room service
  • Conference centre
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Free cots/infant beds
  • Children's pool
  • Separate bedroom
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Mérida Centro
  • Paseo de Montejo - 5 min walk
  • Yucatan International Convention Center - 8 min walk
  • U.S. Consulate Merida - 12 min walk
  • Mérida Cathedral - 24 min walk
  • Plaza Grande - 6 min drive
  • Merida Tourism Office - 7 min drive
  • La Mejorada Park - 7 min drive
  • Merida Clinic - 5 min drive
  • Zoological Park of Centenario - 9 min drive
  • Yucatan Siglo XXI Convention Center - 20 min drive

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 21 min drive

About this property

Hotel Palacio Maya

Hotel Palacio Maya features a rooftop terrace and puts you within a 10-minute walk of Paseo de Montejo. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at BALAM, which serves local and international cuisine and is open for breakfast, lunch and dinner. This upmarket hotel also features a poolside bar, a fitness centre and a children's pool. Fellow travellers love the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 63 rooms
  • Arranged over 5 floors


  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Poolside bar
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's pool

What to do

  • Bike rentals nearby

Working away

  • Meeting room
  • Conference centre


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Porter/bellhop


  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness centre
  • An outdoor pool
  • An indoor pool


  • Lift
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site


  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


BALAM – Overlooking the garden, this buffet restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between MXN 169 and MXN 199 for adults, and MXN 99 and MXN 99 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for MXN 180.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (third-party expert - Global).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

come for the comfort, stay for the buffet
excellent hotel. very clean, knowledgeable staff, nice pool, and a great buffet. (people get shuttled-in just to visit the buffet). will definitely come back to stay at hotel palacio maya. hotel is two blocks east of paseo montejo and a 15-minute walk to el centro to the south. my picks: museo de gastronomía for food (cochinota), esencia maya on paseo montejo for evening/night cocktails (mezcal cocktail is a must), el patio for breakfast, apostol for craft beer (few places have beer on tap). they also make amazing pizza. cafe la habana for french fries (trust me).
5-night business trip
Verified guest review

6/10 Good

Jibril, 1-night business trip
Verified guest review

10/10 Exceptional

My wife and I really enjoy our stay in this hotel the have a wounderful breakfast buffet daily , the quality of the hotel it’s 5 starts the personal very attentive and the clean it’s impressive we consider comeback the location it’s a plus
Jorge, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

This was the easiest check in we had while in Mexico! It seemed like everywhere else needed to check 100 things. Staff was nice. We stayed here the night before our wedding. Be aware there is a school next to the hotel, so during the week the students might be out playing early. It was a surprise for us! Pretty garden area and they have a pool, but we didn't have time for that!
Gregory, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We had a very pleasant stay at this hotel. I recommended it to my friends and family, and next time we visit Mérida we’ll stay there again. Thanks.
Javier, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Clean room and helpful staff.
Silvia, 1-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Amazing place to stay and pretty reasonably priced......
Deepak, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel
Gennaro, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property pool and grounds. Very clean and convenient to center city.
Gennaro, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great place nice people excellent city
Jose Benito, 9-night trip
Verified Orbitz guest review