Upstairs Hotel

Photo gallery for Upstairs Hotel

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Beach
Beach
Beach
Large Room, Street View | In-room safe, desk, soundproofing, cots/infant beds

Overview of Upstairs Hotel

Upstairs Hotel

3.5 star property
3.5-star beach hotel in Ostend City Centre with bar/lounge

8.8/10 Fabulous

233 verified Hotels.com guest reviews

Property highlights

  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Refrigerator
  • Bar
  • 24/7 front desk
Map
Hertstraat 15, Ostend, 8400
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Business centre
  • Terrace
  • 24-hour front desk
  • Library
  • Front desk safe
  • Snack bar/deli
  • Concierge services
  • Free newspapers in the lobby
  • Luggage storage
For families
  • Cots/infant beds (surcharge)
  • Fridge
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

What's nearby

  • In Ostend City Centre

Getting around

  • Ostende (OST-Ostend-Bruges Intl.) - 13 min drive
  • Oostende Station - 14 min walk
  • Oostkamp Station - 20 min drive
  • Zedelgem Station - 20 min drive

About this property

Upstairs Hotel

3.5-star hotel in the heart of Ostend City Centre
You can look forward to a terrace, a library and a bar at Upstairs Hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), free newspapers and smoke-free property
  • Express check-in, a lift and concierge services
  • Meeting rooms, luggage storage and a 24-hour front desk
  • Guest reviews speak highly of the breakfast and location
Room features
All 96 rooms offer amenities, such as complimentary wireless Internet access, safes and soundproofing.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Fridges, cots/infant beds and heating

Languages

Dutch, English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–11 AM
  • Bar/lounge
  • Snack bar/deli

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library

Accessibility

  • Lift

Languages

  • Dutch
  • English
  • French

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Heating

Sleep well

  • Soundproofed rooms
  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

  • Breakfast costs between EUR 6 and EUR 20 for adults, and EUR 6 and EUR 20 for children (approximately)

Children & extra beds

  • Cots/infant beds are available for EUR 12.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards and cash.

Also known as

Upstairs Hotel Hotel
Upstairs Hotel Ostend
Upstairs Hotel Hotel Ostend

Frequently asked questions

Does Upstairs Hotel offer free cancellation for a full refund?
Yes, Upstairs Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Upstairs Hotel?
As of 2 October 2022, prices found for a 1-night stay for 2 adults at Upstairs Hotel on 18 October 2022 start from €61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Upstairs Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Upstairs Hotel?
Yes, dogs are welcome, with a limit of 1 per room. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Upstairs Hotel?
Sorry, there's no on-site parking at Upstairs Hotel.
What are the check-in and check-out times at Upstairs Hotel?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and contactless social distancing and check-out are available.
Is there an on-site casino at Upstairs Hotel?
No, this hotel doesn't have a casino, but Casino Kursaal (3-min walk) and Grand Casino Middelkerke (22-min drive) are both nearby.
Are there restaurants at or near Upstairs Hotel?
Yes. Nearby restaurants include Cheers Brasserie Tearoom (3-min walk), Tea & Lunch Georges (3-min walk) and Pizza Hut (3-min walk).
What's the area around Upstairs Hotel like?
Upstairs Hotel is a short 2-minute walk from Ostend Beach and 3 minutes' walk from Ensor Museum. Travellers give top marks for the hotel's prime location.

Overall score and ratings

8.8

Fabulous

8.8/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Very good

Thomas, 9-night trip
Verified Expedia guest review

8/10 Very good

Beachfront hotel, centrally located
A nice hotel very close to the beach. As a previous reviewer said, it has a contemporary industrial feel to it (think black metal shelving & concrete grey industrial vibes) but with yellow pops of color (towels and toiletries). There is a large yellow children’s slide in the lower lobby area that seemed to be a big hit w/ families. Positives: —Friendly and helpful front desk —Very convenient location— many restaurants nearby and a supermarket one block over. —Breakfast was great, would recommend—make sure to tell the front desk the night before if you plan to have breakfast in the hotel. —No parking attached to the hotel but ample paid parking just around the corner, approximately 25 Euro’s per 24 hours, which is fairly normal for secure and centrally located parking in major European cities. Minor Downsides: —Cleaning could have been a little better— some dust on the shelving that stood out on the black shelving, but nothing major. —There is no telephone in the room (which can be a hassle if you need to get in touch w/ the front desk) —There is no coffee machine or hot water kettle to make a cup of coffee or tea, so plan ahead if that is important to you. Overall a nice place to stay— would recommend for the quick access to the beach, friendly vibe, and great breakfast.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Good location n stay
Hotel is quite new so everything was still new. The room was very spacious but the bed was not very comfortable. Note that there is a fridge but no coffee n tea facilities. Breakfast was worth it with a good variety. The slide was fun for my 5year old kid. The location is near the beach.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic hotel
This was a wonderful find. Only stayed one night but would happily stay longer. The rooms are pretty basic but impressively decorated. The bathroom is functional with a great shower. Beds were comfortable. Loved the interior decor, and fun layout, had a contemporary industrial feel, lots of fun, including indoor slide. Staff really helpful and friend and spoke English. Didn’t stay for breakfast but had a peak and looked impressive. Parking can be expensive but arriving late, found a street parking spot nearby and by leaving before 9am, parking was free. (Park after 9pm, leave before 9am) Met the owner who was really nice and tried his fantastic Van Bulck organic beer! Location is twenty yards from beach and not much further to town centre.
Chris, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
Nice hotel in a great location and with very friendly service. The room we got was comfy but a bit dark and had no direct access via the elevator so in case of heavy luggage not the best option.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Juergen, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Heel goed!!!
2-night trip with friends
Verified Expedia guest review

4/10 Fair

Parking was not included and the it was suggested by the front desk that we park a mile away for free parking.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous stay
Great location for us as we were attending a concert at the nearby theatre (4 minute walk). Sea front and bars all within a few minutes walk. Staff fantastic - helpful kind and cheerful
June, 1-night trip
Verified Hotels.com guest review