All properties in Ostend, Flemish Region, Belgium

Upstairs Hotel

3.5-star beach hotel with bar/lounge, near Ostend Beach

  • Free WiFi

Image gallery

  • Lobby Sitting Area
  • Lobby Sitting Area
  • Beach
  • Beach
  • Lobby Sitting Area
Lobby Sitting Area. Image 1 of 93.
1 / 93Lobby Sitting Area
Hertstraat 15, Ostend, 8400, Belgium
  • Sparse no frills but spacious rooms and quiet. Concrete floors and black ceilings made…

    Jul 19, 2019

  • Parking was not included and the it was suggested by the front desk that we park a mile…

    Feb 25, 2020

See all 178 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free WiFi
  • Pet-friendly
  • Non-smoking

Property highlights

Main amenities

  • 96 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Terrace
  • 24-hour front desk

For families

  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Ostend City Centre
  • Ostend Beach - 2 min walk
  • Ensor Museum - 3 min walk
  • Casino Kursaal - 3 min walk
  • Wapenplein Square - 4 min walk
  • Ostend City Museum - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Small Room
  • Medium Room
  • Medium Room, Street View
  • Large Room
  • Large Room, Street View
  • Extra Large Room
  • Penthouse

What’s around


  • In Ostend City Centre
  • Ostend Beach - 2 min walk
  • Ensor Museum - 3 min walk
  • Casino Kursaal - 3 min walk
  • Wapenplein Square - 4 min walk
  • Ostend City Museum - 5 min walk
  • Grote Post Culture Center - 5 min walk
  • Ostend Pier - 6 min walk
  • Leopold Park - 7 min walk
  • Church of Saint Peter and Saint Paul - 10 min walk
  • North Sea Aquarium - 11 min walk

Getting around

  • Ostende (OST-Ostend-Bruges Intl.) - 14 min drive
  • Oostende Station - 15 min walk
  • Oostkamp Station - 20 min drive
  • Zedelgem Station - 20 min drive
See on map
Hertstraat 15, Ostend, 8400, Belgium

At a glance

Hotel size

  • This hotel has 96 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets allowed (dogs only)*
  • 1 per room


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Bar/lounge
  • Snack bar/deli

Working away

  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Free newspapers in lobby
  • Luggage storage


  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Languages Spoken

  • Dutch
  • English
  • French

In the room

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator


  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Upstairs Hotel Ostend
  • Upstairs Ostend
  • Upstairs Hotel Hotel
  • Upstairs Hotel Ostend
  • Upstairs Hotel Hotel Ostend

Optional extras

Breakfast costs between EUR 6 and EUR 20 for adults, and EUR 6 and EUR 20 for children (approximately)

Cribs/Infant beds are available for EUR 12.0 per night

Pets are allowed for an extra charge of EUR 15 per pet, per night

Service animals exempt from fees


This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Upstairs Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Upstairs Hotel.
  • Yes, dogs are welcome, with a limit of 1 per room. There's a charge of EUR 15 per pet, per night. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is 11 AM. Express check-in and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Cheers Brasserie Tearoom (3-min walk), Tea & Lunch Georges (3-min walk), and Pizza Hut (3-min walk).
  • No, this hotel doesn't have a casino, but Casino Kursaal (3-min walk) and Grand Casino Middelkerke (12-min drive) are both nearby.
  • 10.0.Exceptional

    Fabulous stay

    Great location for us as we were attending a concert at the nearby theatre (4 minute walk). Sea front and bars all within a few minutes walk. Staff fantastic - helpful kind and cheerful

    June, 1 night trip, Dec 13, 2019

    Verified guest review

  • 6.0.Good

    Loved the decor and common areas, very trendy place and brilliant location and price for our stay, but our room was missing aircon, we did not sleep well due to the temperatures. Also the wifi at the hotel was intermittent, luckily I managed to get on long enough to check in for my flight home so didnt have to complain at reception. I have to say the reception staff were a little unfriendly and disinterested when we encountered them so glad not much interaction was required...

    3 night romance trip, Jun 28, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    Great place to stay

    Fantastic value for money. Central location. Friendly staff. Great breakfast. Dont be put off by the pictures on line. I have stayed at more expensive hotels in ostende this was the best

    Danny, 1 night family trip, May 27, 2019

    Verified guest review

  • 10.0.Exceptional

    Good service, clean rooms, good location, good price.

    3 night trip with friends, May 2, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    Fantastic experience at this location, hotel very clean and tidy, staff very welcoming. Many thanks, will certainty use again.

    1 night family trip, Feb 25, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Good stay overall

    Nice and trendy new property in town. Clean and confortable. Missing water in the room or tea/coffee maker to enhance the stay. Service at the Restaurant / Bar not very efficient. Good check in / check out process.

    1 night business trip, Jan 3, 2019

    Verified guest review

  • 10.0.Exceptional

    Great hotel!

    We stayed for one night. Ate in the attached restaurant. It was quite pricey but Belgium is generally. The family room was just what we needed with enough privacy and space. Clean and comfortable. The communal facilities were exceptional and my teenage boys had a great time playing ping pong and sliding down the shute. The staff couldn’t do enough for us. A friendly and fun hotel to stay in. We’ll be back!

    Fiona, 1 night family trip, Nov 30, 2018

    Verified guest review

  • 10.0.Exceptional


    Lovely funky hotel, in a great location. Step out of the front door and on the right is the beach, a few steps away, and turn left for bars, restaurants, karaoke and shopping.

    Carole, 3 night romance trip, Nov 3, 2018

    Verified guest review

  • 8.0.Very Good

    Good for a short stay by the Belgian seafront

    Great location, shame does not have local free parking or a subsidized parking but the hotel staff was really helpful in suggesting a convenient location to park. The hotel has been recently refurbished and has some good modern features. The room was spacious for a short stay and comfortable. Quiet location very close to the beach. Only negative is the restaurant service that is advertised even in the room, but probably because out of high season, seems completely optional to follow by the restaurant staff, we were turned away at 20.30 when the restaurant should have closed at 22.

    Sergio, 5 night family trip, Oct 21, 2018

    Verified guest review

  • 10.0.Exceptional

    Very comfortable close to the beach and to the center.

    Lelie, 6 night trip, Oct 3, 2018

    Verified Expedia guest review

See all 178 reviews