Guests
All properties in Hai Phong, Vietnam

Mercure Hai Phong

Luxury Hai Phong hotel with full-service spa, connected to the convention center

  • Free WiFi and free parking
From
€57

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Privilege, Room, 2 Twin Beds, Business Lounge Access - Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 88.
1 / 88Outdoor Pool
12 Lach Tray Street, Hai Phong, 180000, Vietnam
9.2.Superb.
  • Good but not enough given the fact that it is ranked five-star. I brought and used a…

    Feb 5, 2020

  • The front line Staff Ms DUONGis very nice and helpful, helping me to buy stamps for…

    Dec 16, 2019

See all 42 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

The following facilities will be closed during the winter:
  • Swimming pool
    • Free parking
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 233 guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Full-service spa
    • Outdoor pool
    • Rooftop terrace

    For families

    • Children's club (free)
    • Private bathroom
    • Television
    • Free toiletries
    • Terrace
    • Daily housekeeping

    What’s around

    • In Ngo Quyen
    • Do Son Beach - 14.5 mi / 23.4 km
    • Lan Ha Bay - 30.2 mi / 48.6 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Apartment, 1 Bedroom
    • Deluxe Apartment, 2 Bedrooms
    • Deluxe Suite, 1 King Bed, Business Lounge Access
    • Privilege, Room, 1 King Bed, Business Lounge Access
    • Privilege, Room, 2 Twin Beds, Business Lounge Access
    • Studio, 1 Double Bed
    • Studio, 2 Twin Beds
    • Superior Room, 1 King Bed
    • Superior Room, 2 Twin Beds

    What’s around

    Landmarks

    • In Ngo Quyen
    • Do Son Beach - 14.5 mi / 23.4 km
    • Lan Ha Bay - 30.2 mi / 48.6 km

    Getting around

    • Haiphong (HPH-Cat Bi) - 12 min drive
    • Hai Phong Train Station - 11 min walk
    • Airport shuttle (surcharge)
    map
    See on map
    12 Lach Tray Street, Hai Phong, 180000, Vietnam

    At a glance

    Hotel size

    • This hotel has 233 rooms
    • This hotel is arranged over 28 floors

    Arriving/leaving

    • Check-in time 2:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check in instructions

    Front desk staff will greet guests on arrival.

    Required at check in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Free children's club

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Height restrictions apply for onsite parking
    *See fees & policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)

    Food and drink

    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Poolside bar
    • 24-hour room service
    • Coffee/tea in a common area

    Things to do

    • Outdoor pool
    • Pool umbrellas
    • Fitness facilities
    • Full-service spa

    Working away

    • Business center
    • Number of meeting rooms - 6
    • Conference space
    • Conference space size (feet) - 3714
    • Conference space size (meters) - 345
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Laundry facilities
    • Wedding services

    Facilities

    • Year Built - 2012
    • Elevator
    • Safe-deposit box at front desk
    • Designated smoking areas (fines apply)
    • Rooftop terrace
    • Terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift

    Languages Spoken

    • English
    • Vietnamese

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Slippers

    Sleep well

    • Down comforter
    • Soundproofed rooms

    Freshen up

    • Private bathroom
    • Bathtub or shower
    • Rainfall showerhead
    • Free toiletries
    • Hair dryer

    Be entertained

    • 49-inch LCD TV

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa, Bloom Spa. Services include body treatments. The spa is equipped with a steam room.

    The spa is open daily.

    Dining

    Cuppa Gourmet Café - Onsite bar.

    Flame Grill & Bar - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Tourism Pledge.

    Fees & policies

    Optional extras

    • Airport shuttle service is offered for an extra charge of VND 486000 per vehicle (one-way)

    ParkingPay at property

    • Parking height restrictions apply

    Pool, spa & gym (if applicable)Pay at property

    • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for lunch and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

    Policies

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

    Also known as

    • Mercure Hai Phong Hotel
    • Mercure Hai Phong Hotel
    • Mercure Hai Phong Hai Phong
    • Mercure Hai Phong Hotel Hai Phong

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Mercure Hai Phong does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self and valet parking.
    • Yes, there's an outdoor pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, Cuppa Gourmet Café offers Asian cuisine. Nearby restaurants include Pizza Hut Tô Hiệu (5-min walk), Banh Canh Ghe (7-min walk), and Bread More (11-min walk).
    • Yes, an airport shuttle is available. The charge is VND 486000 per vehicle one-way.
    • Mercure Hai Phong has a spa and an outdoor pool, as well as a fitness center.
    9.2.Superb.
    • 10.0.Exceptional

      good staff service. It is strange that not much restaurante around but the Receptionist referred us a good seafood restaurant

      1 night family trip, Nov 24, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The best hotel in Haiphong

      The best hotel to stay when in Haiphong. The hotel was fantastic. The service top notch with a good bar serving a range of cocktails and snacks at very reasonable prices. They also have a 30% off happy hour! I visited with my parents and sister in October and the hotel was reasonably quiet, which I will not complain about as it was a very peaceful stay. The views from the room was amazing as we could overlook the city. The swimming pool on the roof was also amazing with stunning views of the city. The gym was fully equipped with a sauna. They also have a spa offering quality massages at very decent prices. Whenever we had any questions, the staff were quick to help and made us feel very welcome and safe in the hotel. One of the staff even warned us that it might get chilly in the evening if we are planning to go for a swim. The rooms were good sizes, clean and with the most comfortable beds. I had the best nights sleep staying here. The staff also recommended and helped us book a karaoke room at a local karaoke bar which was really amazing. There is also a local Korean supermarket outside the hotel and a juice and snack bar which was very handy. I will definitely be visiting the Mercure Hai Phong again on my next visit.

      KHENH, 2 night family trip, Oct 22, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      All served well, professionally.I will come again when I have the opportunity to return to Vietnam

      ThangHa, 1 night family trip, Aug 21, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Clean and modern. Very nice international hotel. Friendly and attentive staff.

      1 night business trip, May 28, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Highly recommended, wonderful staff

      The staff we all wounderful. So friendly and helpful, greeting you every time they saw you. We had a lovely meal at the restaurant and the view from the rooftop was amazing.

      Brenton, 1 night romance trip, Feb 7, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Tnank you for Kindness of Mercure Hai Phong steps.

      Seungryul, 1 night business trip, Jan 29, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Friendly staff, excellent restaurant, top class hotel.

      ThatAmericanGuy, 2 night trip, Dec 22, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      Just fantastic!

      Its a fantastic hotel. Feels very welcoming, all the staff were very friendly. A home away from home. Certainly a brand new hotel as still needs some finer details but can not count this as a fault as the happy welcoming and accomodating staff made up for this. Big thank you for my surprise!!! Could have stayed longer, but there as a stop over before our cruise.

      Romulo, 1 night trip with friends, Dec 4, 2018

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Rooftop pool was awesome! Views and amenities were excellent! Just a great relaxing place to stay, this will be where I land every time I come back to Haiphong!

      Travis, 1 night trip, Nov 13, 2018

      Verified Expedia guest review

    • 10.0.Exceptional

      Good to stay

      조용하고 깔끔합니다!

      1 night business trip, Jan 12, 2021

      Verified Hotels.com guest review

    See all 42 reviews