Hotel Elena

Photo gallery for Hotel Elena

Primary image
Balcony
In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets
In-room safe, desk, free WiFi, bed sheets

Overview of Hotel Elena

Hotel Elena

3.0 star property
City centre Puebla Historic Center hotel with restaurant

8.0/10 Very good

101 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities
  • Restaurant
Map
Calle 2 Norte 608 Centro, Puebla, PUE, 72000
Main amenities
  • Daily housekeeping
  • Restaurants
  • Rooftop terrace
  • Breakfast available
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Free food/drink shopping service
  • Front desk safe
  • Snack bar/deli
  • Microwave in a common area
  • Fridge in a common area
For families
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Free local shopping service
  • Free self-parking

Choose dates to view prices

About this area

What's nearby

  • In Puebla Historic Center
  • Zocalo Square - 3 min drive
  • Puebla Cathedral - 4 min drive
  • Angelopolis Commercial Center - 19 min drive
  • Africam Safari - 40 min drive
  • Val´Quirico - 39 min drive

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 45 min drive
  • Puebla–Cholula Tourist Train Terminal - 20 min walk

About this property

Hotel Elena

3-star hotel in the heart of Puebla Historic Center
A free food/drink shopping service, a rooftop terrace and dry cleaning/laundry services are just a few of the amenities provided at Hotel Elena. Free in-room WiFi is available to all guests, along with a restaurant and a snack bar/deli.
Other perks at this hotel include:
  • Free self-parking and valet parking
  • Cooked-to-order breakfast (surcharge), luggage storage and a front desk safe
  • Smoke-free property, multilingual staff and express check-out
  • Guest reviews speak well of the helpful staff
Room features
All 17 rooms include amenities, such as complimentary wireless Internet access, safes and complimentary bottled water.
Other amenities include:
  • Flat-screen TVs with cable channels
  • Portable fans, daily housekeeping and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 17 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:30 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Coffee/tea in a common area
  • Shared microwave
  • Shared fridge
  • Snack bar/deli

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Portable fan

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 60 for adults and MXN 60 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

This property accepts credit cards. Cash is not accepted.

Also known as

HOTEL ELENA Hotel
HOTEL ELENA Puebla
HOTEL ELENA Hotel Puebla

Frequently asked questions

Does Hotel Elena offer free cancellation for a full refund?
Yes, Hotel Elena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Elena?
As of 25 September 2022, prices found for a 1-night stay for 2 adults at Hotel Elena on 30 September 2022 start from €33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Elena?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Elena?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Elena?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hotel Elena?
You can check in from 2:00 PM - 11:30 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Are there restaurants at or near Hotel Elena?
Yes, there's an on-site restaurant. The dining venue(s) will be unavailable from 1 July 2021 to 1 September 2022 (dates subject to change). Nearby restaurants include Vips (3-min walk), La California (4-min walk) and La Nogada (5-min walk).
What's the area around Hotel Elena like?
Hotel Elena is in Puebla Historic Center, a short 6-minute walk from Zocalo Square and 8 minutes' walk from Puebla Cathedral.

Overall score and ratings

8.0

Very good

8.4/10

Cleanliness

8.3/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Colonial decor, nice staff, and very helpful.
Sandra, 2-night trip
Verified Expedia guest review

2/10 Poor

Go somewhere else
The room is old, has no windows and bo heat. They claim the room to be no smoking but it smells of smoke. They charged me 200 pesos because my four year old was sick (vomit) in the bed. Not impressed.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Esther, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aleksandar, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Requested double bed room and got a room with two twin beds put together. No working AC, stairs are the only access to rooms. Friendly staff, easy walk to city center.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Excelente place, very close to down town city and many other places to eat and shop!
5-night family trip
Verified CheapTickets guest review

6/10 Good

The hotel is very centric, good location, the room was nice, confortable bed, hot in the day but no need to use the AC, the only think is if you like cold showers this is the right hotel, most of the time the water at the shower was cold, no very nice! But for the price we got what we paid!
4-night romance trip
Verified CheapTickets guest review

8/10 Very good

Buena ubicación. Los blancos y almohadas podrían ser mejores. Lo ideal es pedir una de las 3 habitaciones con ventana a la calle.
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything very good clean and the hospitality very friendly and staff very helpful
Maggie, 1-night family trip
Verified Travelocity guest review

6/10 Good

Edgar Alberto, 1-night trip
Verified Hotels.com guest review