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Gramercy Tulum

Photo gallery for Gramercy Tulum

Garden
On the beach, white sand
On the beach, white sand
On the beach, white sand
Terrace/patio

Overview of Gramercy Tulum

Gramercy Tulum

3.5 star property
3.5-star beachfront hotel with restaurant, near Tulum Beach

8.8/10 Fabulous

318 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Carretera Tulum Boca Paila Km. 9.8, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants and bar/lounge
  • Breakfast available
  • Free beach club on site
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout curtains
  • Premium bedding
  • Limited on-site parking

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 1 min drive
  • Tulum National Park - 23 min drive
  • Playa Paraiso - 29 min drive
  • Tulum Mayan Ruins - 33 min drive
  • Gran Cenote - 37 min drive

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Hechizo - 4 min walk
  • Safari - 3 min drive
  • La Malinche - 3 min drive
  • Fresco's Tulum - 4 min drive
  • Juanita Diavola - 4 min drive

About this property

Gramercy Tulum

Placing you 0.1 mi (0.1 km) from Tulum Beach and 5.4 mi (8.6 km) from Playa Paraiso, Gramercy Tulum offers an airport shuttle (available 24 hours) for MXN 3000 per room. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, aromatherapy or reflexology. Other highlights include a bar/lounge and a garden. Fellow travellers say great things about the helpful staff and beach location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 48 rooms

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

What to do

  • On the beach
  • Free beach club
  • Ecotours
  • Scooter/moped hire

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bike hire

Facilities

  • ATM/banking
  • Garden
  • Picnic area
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Mobile key entry

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Breakfast costs between MXN 120 and MXN 500 for adults, and MXN 120 and MXN 500 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 3000 per room (one-way)

Children & extra beds

  • Rollaway beds are available for MXN 35.0 per day
  • Airport shuttle service for children up to age 12 costs MXN 0 (one-way)
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 2000 per stay
  • Pets are allowed for an extra charge of MXN 1000 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Ecolab (third-party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Los Amigos Beach
Gramercy Tulum Hotel
Gramercy Tulum Tulum
Gramercy Tulum Hotel Tulum

Frequently asked questions

Does Gramercy Tulum offer free cancellation for a full refund?
Yes, Gramercy Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Gramercy Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Gramercy Tulum?
Yes, cats and dogs are welcome. There's a charge of MXN 1000 per pet, per stay, and there's also a deposit of MXN 2000 per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Gramercy Tulum?
Yes. Parking spaces may be limited.
Is an airport shuttle service offered by Gramercy Tulum?
Yes, an airport shuttle is available. The charge is MXN 3000 per room one-way.
What are the check-in and check-out times at Gramercy Tulum?
You can check in from 3 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Gramercy Tulum and nearby?
On-site recreation at Gramercy Tulum includes ecotours. Enjoy amenities such as spa services, a picnic area and a garden.
Are there restaurants at or near Gramercy Tulum?
Yes, there's an on-site restaurant. Nearby restaurants include Hechizo (4-min walk), Juanita Diavola (2.4 mi) and posada margherita (2.4 mi).
Does Gramercy Tulum have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Gramercy Tulum like?
Gramercy Tulum is a short 1-minute walk from Tulum Beach and 6 minutes' walk from Sian Ka'an Biosphere Reserve.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.1/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

9.1/10

Eco-friendliness

8/10 Very good

Mayra, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Gramercy is a beautiful beachfront hotel. I felt immersed in nature immediately upon arrival. The staff is exceptionally friendly and accommodating. Thank you to Sonia, the general manager, for always checking in on us, and upgrading our room. Thank you to Renato, at reception, for making sure our breakfast was exactly how we wanted it, especially on early mornings. And a very special thank you to Griselda, our housekeeper, for the laughs, accommodations, and unique and beautiful towel displays. Other pros: jacuzzi outside our room, hammocks all around, saw baby turtles on the shore, and all of the staff is super friendly. There is a cenote across the street where you can swim for free or rent a kayak or paddle board. The Gramercy would definitely benefit from having a pool. We went over to Be Tulum for one day to use their pool because this is off- season and the shore is *covered* in seaweed. They would also benefit from a plow truck to pick up some of the seaweed to reduce the smell. Suggestion: take a refillable water bottle/thermos and fill with bottled water from the room; they charge $8 for bottled water at the Agave restaurant on premises. Please offer more gluten friendly meals in general, especially for breakfast.
Christine, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

My wife and I just stayed at Gramercy for 3 nights and we had a fantastic time. Johnny and Diego were very nice and extremely helpful. The entire staff was always nice and pleasant. Just keep in mind for those that want to be close to all the action, this hotel is basically the last hotel on the strip. Everything is pretty far walking distance. But not a big deal, there’s plenty of taxis. Besides that great place. 5 stars
Blas, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

From the moment I booked I was impressed with the customer service provided. I was planning a surprise birthday trip for my wife, and they helped make sure everything went GREAT! Personal THANK YOU, to Renato, Johnni, Silvio, Diego, and anyone else involved who helped make our trip special. Before arriving Renato really helped to get things squared away for our arrival, and he seemed to genuinely care it went the way I wanted. They helped set up the room with my wife’s favorite cake, balloons, a towel decor cake, champagne, and even a card. They even remembered the lighter for the candles. They communicated all the way up til minutes before our arrival to make sure it was all set up correctly. Renato personally walked us to the Cenote across the street, excitedly showed us a monkey that had come on property, and constantly checked if we needed anything. Johnni helped with the birthday surprise as well, and with anything we needed from Bikes to last minute massage changes while we were there. It’s the small things that make a difference and Gramercy nailed it. Coffee is brought to your room each morning, room service if needed, etc. the property is beautiful and very well maintained. It’s also down near the other high end hotels in Tulum, so you can avoid the clubs and bar noises at night here. We stayed at another “Instagram” hotel in Tulum, and Gramercy beat them in every category. Only negative is no pool for sargassum season. Thank you we will be back!!!
Grayson, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property was very nice but the prices are far too high, especially for being low season, drinks at the beach were $18!!
Bruce, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Purushottam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great property and service. Lovely quiet stay as planned
Narmina, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Patrick and Gabrielle, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

FELICE, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The location of the property at the end of Tulum beach is ideal for intimate vacations but still only minutes from all the parties. The staff is awesome and the beach is perfect!
Ryan, 4-night family trip
Verified Expedia guest review